Method and system for generating real-time images of customer homes during a catastrophe

• US 9,928,553 B1
• Filed: 10/09/2014
• Issued: 03/27/2018
• Est. Priority Date: 10/09/2014
• Status: Active Grant

• Current Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Original Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Inventors: Harvey, Brian N., Tofte, Nathan L., Schmidgall, Roger D., Aviles, Michael Jeffrey, Pott, Kyle, Grant, Rosemarie Geier, Haefli, Eric, Jacob, Michael Shawn
• Primary Examiner(s): Ebersman, Bruce I
• Assistant Examiner(s): Sharvin, David P
• Application Number:
  US14/510,536
• Time in Patent Office: 1,265 Days
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06V 20/176 Urban or other man-made structures

Abstract

A method and system may display real-time aerial images of insured properties in a neighborhood captured from an unmanned aerial vehicle (UAV), a manned aerial vehicle (MAV), or from a satellite device. For example, a neighborhood which has been affected by a catastrophe and has a large concentration of properties which are insured by a particular insurance provider may be identified. Aerial images of the entire neighborhood may then be received from the UAV, MAV, or the satellite device. As a result, the property owner may receive a notification that a catastrophe has impacted her neighborhood. The notification may also indicate that real-time images of the owner'"'"'s property may be viewable by logging in to a customer account. Moreover, the real-time images may be transmitted via a web page to the property owner'"'"'s web-enabled device after the property owner logs in to the customer account.

Claims

1. A method for displaying near real-time aerial images of insured properties during a catastrophe, the method executed by one or more processors programmed to perform the method, the method comprising:

prior to capturing aerial images for a neighborhood, identifying, by the one or more processors, that the neighborhood includes one or more insured properties, wherein the neighborhood has been affected by a natural or a man-made disaster, and wherein the neighborhood includes a concentration of the one or more insured properties, each insured by a same insurance provider, which is above a predetermined nonzero concentration level;

capturing, by an aerial image capturing device having one or more stabilization sensors which control aerial movement of the aerial image capturing device and an image sensor, a plurality of near real-time aerial images which display the neighborhood including the insured properties;

receiving, at the one or more processors, the plurality of near real-time aerial images from the aerial image capturing device;

for each of the insured properties in the neighborhood;

determining, by the one or more processors, one or more near real-time aerial images of the plurality of near real-time aerial images which display at least a portion of an insured property of the insured properties;

determining, by the one or more processors, a condition of the at least a portion of the insured property based on the respective one or more near real-time aerial images;

determining, by the one or more processors, a damage severity level based on the condition of the at least a portion of the insured property;

assigning, by the one or more processors, a damage severity level indicator to the damage severity level;

identifying, by the one or more processors, an owner of the insured property based on a location of the insured property;

identifying, by the one or more processors, contact information for the owner of the insured property;

transmitting, by the one or more processors and over the network, a notification to a web-enabled device of the owner, using the owner contact information, that a property display web page including the one or more near real-time aerial images which display the at least a portion of the insured property has been generated; and

upon receiving and authenticating user login information including a customer identifier corresponding to the owner of the insured property to confirm that a user is the owner of the insured property, transmitting, by the one or more processors and over a network, the property display web page, to the web-enabled device, the property display web page including the damage severity level indicator displayed overlaying the at least a portion of the insured property;

and

wherein in response to identifying that the neighborhood includes a concentration of the one or more insured properties which is above the predetermined nonzero concentration level, the one or more processors automatically direct the aerial image capturing device to capture the plurality of near real-time aerial images which display the neighborhood.

2. The method of claim 1, further comprising for each of the insured properties in the neighborhood:

determining, by the one or more processors, a predetermined period of time for updating the property display web page; and

when the predetermined period of time has elapsed;

receiving, at the one or more processors, one or more new near real-time aerial images which display at least a portion of the insured property;

updating, by the one or more processors, the property display web page with the new near real-time aerial images; and

transmitting, by the one or more processors and over the network, the updated property display web page to the web-enabled device.

3. The method of claim 1, wherein the plurality of near real-time aerial images are received via an unmanned aerial vehicle and further comprising:

directing, by the one or more processors, the unmanned aerial vehicle to one or more locations for capturing the plurality of near real-time aerial images.

4. The method of claim 1, wherein the plurality of near real-time aerial images are received via a satellite.

5. The method of claim 1, further comprising:

determining, by the one or more processors, a location of each of the received plurality of near real-time aerial images; and

filtering, by the one or more processors, the plurality of near real-time aerial images based on the determined locations to determine a subset of the plurality of near real-time aerial images, wherein each near real-time aerial image in the subset displays at least one insured property; and

wherein determining one or more near real-time aerial images of the plurality of near real-time aerial images comprises determining one or more near real-time aerial images of the subset of the plurality of near real-time aerial images which display at least a portion of the insured property.

6. The method of claim 1, wherein transmitting the property display web page comprises:

aggregating, by the one or more processors, the one or more near real-time aerial images which display the at least a portion of the insured property to generate a three dimensional display of the insured property; and

transmitting, by the one or more processors and over the network, the property display web page including the three dimensional display of the insured property to the web-enabled device.

7. The method of claim 1, wherein a notification includes at least one of:

an email, a short message service (SMS) message, an automated voice recording, or an alert.

8. The method of claim 1, wherein determining one or more near real-time aerial images which display at least a portion of an insured property comprises:

determining, by the one or more processors, a location of each of the plurality of near real-time aerial images;

obtaining, by the one or more processors, a location of each of the insured properties in the neighborhood;

comparing, by the one or more processors, the locations of the plurality of near real-time aerial images to the locations of the insured properties; and

when there is a match, determining, by the one or more processors, that the near real-time aerial image displays the matched insured property.

9. The method of claim 1, wherein a natural or man-made disaster includes at least one of:

a tornado, a hurricane, an avalanche, an earthquake, a flood, a tsunami, a volcanic eruption, a hail storm, a wildfire, a thunderstorm, a nuclear incident, a war, a train derailment, a chemical spill, an explosion, or an act of terrorism.

10. A system for displaying near real-time aerial images of insured properties during a catastrophe, the system comprising:

an aerial image capturing device which captures a plurality of near-real time aerial images that display insured properties, the aerial image capturing device including one or more stabilization sensors which control aerial movement of the aerial image capturing device and an image sensor;

a communication network; and

one or more computing devices communicatively coupled to the communication network, and the aerial image capturing device, each of the one or more computing devices having a memory and one or more processors and at least one of the computing devices configured to;

prior to capturing aerial images for a neighborhood, identify that the neighborhood includes one or more insured properties, wherein the neighborhood has been affected by a natural or a man-made disaster, and wherein the neighborhood includes a concentration of the one or more insured properties, each insured by a same insurance provider, which is above a predetermined nonzero concentration level;

receive a plurality of near real-time aerial images from the aerial image capturing device, wherein the plurality of near real-time aerial images display the neighborhood including the insured properties;

for each of the insured properties in the neighborhood;

determine one or more near real-time aerial images of the plurality of near real-time aerial images which display at least a portion of an insured property of the insured properties;

determine a condition of the at least a portion of the insured property based on the respective one or more near real-time aerial images;

determine a damage severity level based on the condition of the at least a portion of the insured property;

assign a damage severity level indicator to the damage severity level;

identify an owner of the insured property based on a location of the insured property;

identify contact information for the owner of the insured property;

transmit, over the communication network, a notification to a web-enabled device of the owner, using the owner contact information, that a property display web page including the one or more near real-time aerial images which display the at least a portion of the insured property has been generated; and

upon receiving and authenticating user login information including a customer identifier from the web-enabled device corresponding to the owner of the insured property to confirm that a user is the owner of the insured property, transmit, over the communication network, the property display web page, to the web-enabled device, the property display web page including the damage severity level indicator displayed overlaying the at least a portion of the insured property;

and

wherein in response to identifying that the neighborhood includes a concentration of the one or more insured properties which is above the predetermined nonzero concentration level, the one or more computing devices automatically direct the aerial image capturing device to capture the plurality of near real-time aerial images which display the neighborhood.

11. The system of claim 10, wherein for each of the insured properties in the neighborhood the at least one computing device is configured to:

determine a predetermined period of time for updating the property display web page; and

when the predetermined period of time has elapsed;

receive one or more new-real time aerial images which display at least a portion of the insured property;

update the property display web page with the new near real-time aerial images; and

transmit over the communication network, the updated property display web page to the web-enabled device.

12. The system of claim 10, wherein the plurality of near real-time aerial images are received via an unmanned aerial vehicle.

13. The system of claim 10, wherein the plurality of near real-time aerial images are received via a satellite.

14. The system of claim 10, wherein the at least one computing device is configured to:

determine a location of each of the received plurality of near real-time aerial images; and

filter the plurality of near real-time aerial images based on the determined locations to determine a subset of the plurality of near real-time aerial images, wherein each near real-time aerial image in the subset displays at least one insured property; and

wherein to determine one or more near real-time aerial images of the plurality of near real-time aerial images, the at least one computing device is configured to determine one or more near real-time aerial images of the subset of the plurality of near real-time aerial images which display at least a portion of the insured property.

15. The system of claim 10, wherein to transmit a property display web page the at least one computing device is configured to:

aggregate the one or more near real-time aerial images which display the at least a portion of the insured property to generate a three dimensional display of the insured property; and

transmit, over the communication network, the property display web page including the three dimensional display of the insured property to the web-enabled device.

16. The system of claim 10, wherein a notification includes at least one of:

an email, a short message service (SMS) message, an automated voice recording, or an alert.

17. The system of claim 10, wherein to determine one or more near real-time aerial images which display at least a portion of an insured property, the at least one computing device is configured to:

determine a location of each of the plurality of near real-time aerial images;

obtain a location of each of the insured properties in the neighborhood;

compare the locations of the plurality of near real-time aerial images to the locations of the insured properties; and

when there is a match, determine that the near real-time aerial image displays the matched insured property.

18. The system of claim 10, wherein a natural or man-made disaster includes at least one of:

a tornado, a hurricane, an avalanche, an earthquake, a flood, a tsunami, a volcanic eruption, a hail storm, a wildfire, a thunderstorm, a nuclear incident, a war, a train derailment, a chemical spill, an explosion, or an act of terrorism.