Method and apparatus for routing voice calls over Voice over internet protocol networks

• US 9,929,950 B2
• Filed: 09/07/2016
• Issued: 03/27/2018
• Est. Priority Date: 03/11/2016
• Status: Active Grant

• Current Assignee: Unified Office, Inc.
• Original Assignee: Unified Office, Inc.
• Inventors: Phelan, Thomas R., Pasquale, Raymond
• Primary Examiner(s): Oveissi, David
• Application Number:
  US15/258,514
• Publication Number:
  US 20170264540A1
• Time in Patent Office: 566 Days
• CPC Class Codes: H04L 41/5087 wherein the managed service relates to voice services management of VoIP services H04M7/0081
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/0829 Packet loss
• CPC Class Codes: H04L 43/0852 Delays
• CPC Class Codes: H04L 43/0864 Round trip delays
• CPC Class Codes: H04L 43/087 Jitter
• CPC Class Codes: H04L 43/091 Measuring contribution of individual network components to actual service level
• CPC Class Codes: H04L 45/70 Routing based on monitoring results
• CPC Class Codes: H04L 65/1053 IP private branch exchange [PBX] functionality entities or arrangements circuit switched PBXs H04M3/00
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04M 3/2236 Quality of speech transmission monitoring
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/009 in systems involving PBX or KTS networks

Abstract

A method is provided for improving voice quality of Voice over IP networks in which a highest-quality routing protocol is interposed between a local IP PBX exchange and a cloud-based Internet service provider server to which calls are to be routed, wherein the highest-quality routing protocol detects the quality of the voice channel between the local IP PBX exchange and cloud-based Internet service provider servers and routes voice calls to that cloud-based Internet service provider server exhibiting the highest voice call quality, with the highest voice quality server connection determined by detecting lost packets and packet delay between the local IP PBX exchange and a server.

Claims

1. A system for connecting Voice over IP calls,

the system comprising:

one or more premise-based telephones;

a local IP private branch exchange (PBX) exchange coupled to said one or more premise-based telephones and configured to be connected to one of a plurality of cloud-based Internet service provider servers through session border controller switches associated with the cloud-based servers based on the quality of a voice channel between the local IP PBX exchange and a cloud-based Internet service provider server; and

a routing protocol software, activated or executed, on the local IP PBX exchange that;

receives data representing lost packets, delayed packets, and load levels from a measurement module;

detects a voice channel quality between the local IP PBX exchange and each of the plurality of cloud-based Internet service provider servers;

selects a particular voice channel to one of the cloud-based Internet service provider servers based on the detected voice channel qualities; and

routes a voice call from one of the premises-based telephones via the particular voice channel to the cloud-based Internet service provider server.

2. The system of claim 1, wherein the routing protocol software generates a score reflective of said lost packets and packet delays, wherein a lower score reflects a lower number of lost packs and lower packet delays, and

wherein said local IP PBX exchange comprises a comparator for comparing the scores associated with each of said cloud-based Internet service provider servers and for routing voice calls from and to said premise-based telephones to a cloud-based Internet service provider server having the lowest score.

3. The system of claim 2, further comprising:

a load detector at said local IP PBX exchange for detecting the load at each of said cloud-based Internet service provider servers and for adjusting the score of a server based on the load at said server.

4. The system of claim 2, wherein said local IP PBX exchange sends out a packet string every 20 to 40 seconds.

5. The system of claim 4, wherein said packet string is generated automatically and without regard to voice over IP calls processed by said local IP PBX exchange.

6. The system of claim 5, wherein once said local IP PBX exchange is connected to a cloud-based server, the voice call stays connected to the selected server until the voice call is terminated.

7. The system of claim 5, wherein said packet string is transmitted utilizing a user datagram protocol.

8. The system of claim 4, wherein a load request is transmitted independently of said packet string.

9. The system of claim 8, wherein said load request is timed so as not to interfere with the transmission or receipt of said packet string.

10. The system of claim 1, wherein said cloud-based Internet service provider servers include multiple remotely located servers in different geographic locations such that an outage of one server does not affect the operation of other servers.

11. The system of claim 1, wherein the quality of said voice channel is determined by the number of lost packets and packet delay.

12. The system of claim 1, wherein the quality of said voice channel is determined by a history of lost packets and packet delays to introduce hysteresis.

13. A method for improving voice quality of Voice over IP networks, the method comprising:

activating or executing routing protocol software on a local IP PBX exchange,

wherein the routing protocol software, when activated or executed;

receives data representing lost packets, delayed packets, and load levels from a measurement module;

detects a quality of a voice channel between the local IP PBX exchange and each of a plurality of cloud-based Internet service provider servers;

selects a particular voice channel to one of the cloud-based Internet service provider servers based on the detected voice channel qualities; and

routes a voice call from a telephone via the particular voice channel to a one of a plurality of cloud-based Internet service provider servers.

14. The method of claim 13, wherein the particular voice channel is selected based on voice call quality as indicated by detecting lost packets and packet delay between the local IP PBX exchange and the cloud-based Internet service provider servers.

15. The method of claim 13, wherein the particular voice channel is selected based on voice quality as indicated by a history of lost packets and packet delay between the local IP PBX exchange and a cloud-based Internet service provider server to introduce hysteresis.

16. The method of claim 13, wherein the particular voice channel is selected based on voice quality as indicated by loads on the cloud-based Internet service provider servers.

17. The method of claim 13, wherein the particular voice channel is selected based on voice quality as indicated by probing of the Internet service provider servers with a packet string and reflecting the packet string as an echo back to the local IP PBX exchange.

18. The method of claim 17, wherein the local IP PBX exchange selects the particular voice channel based on voice quality based on the echo reflected back packet strings.

19. The method of claim 18, wherein the particular voice channel is selected based on the lost packets and packet delays associated with the echo reflected back packet strings.

20. The method of claim 19, wherein the particular voice channel is selected based on a history of the lost packets and packet delays.

21. The method of claim 19, wherein the particular voice channel is selected based on the load on a cloud-based Internet service provider server.

22. A system for connecting Voice over IP calls, the system comprising:

one or more premise-based telephones; and

a local IP PBX exchange coupled to said one or more premise-based telephones and configured to be connected to one of a number of cloud-based Internet service provider servers, the local IP PBX exchange comprising;

a load detector for detecting a load at each of said cloud-based Internet service provider servers;

a packet string generator for periodically generating packet strings and transmitting the packet strings to said cloud-based Internet service provider servers;

detectors for detecting a number of lost packets and packet delay to each of the cloud-based Internet service provider servers; and

a routing protocol software activated or executed on the local IP PBX exchange, wherein the routing protocol software, when activated or executed;

receives data representing lost packets, delayed packets, and load levels from a measurement module;

detects a voice channel quality between the local IP PBX exchange and each of a plurality of cloud-based Internet service provider servers;

selects a particular voice channel to one of the cloud-based Internet service provider servers based on the detected voice channel qualities; and

routes a voice call via the particular voice channel to one of the cloud-based Internet service provider servers,

wherein each of the voice channel qualities is determined based on load at the associated cloud-based Internet service provider server, the number of lost packets from the associated cloud-based Internet service provider server, and packet delay from the associated cloud-based Internet service provider server as represented by the data representing the lost packets, the delayed packets, and the load levels.

23. A system for connecting Voice over IP calls, the system comprising:

one or more premise-based telephones;

a local IP PBX exchange coupled to the one or more premise-based telephones, wherein the local IP PBX exchange comprises;

a measurement module;

a load probe; and

routing protocol software activated or executed on the local IP PBX exchange,

a plurality of cloud-based Internet service provider servers coupled to the local IP PBX exchange, wherein each respective one of the cloud-based Internet service provider servers has;

an associated session border controller switch; and

an echo module;

wherein the local IP PBX exchange sends a packet string every 20 to 40 seconds to all of the session border controller switches, and wherein the packet strings are reflected by the echo modules back to the local IP PBX exchange, at which point the measurement module measures packet delay and packet loss,

wherein the load probe of the local IP PBX exchange transmits probes to probe load levels on each of the plurality of cloud-based Internet service provider servers and reports back the load levels to the measurement module,

wherein the local IP PBX exchange, utilizing the routing protocol software being activated or executed on the local IP PBX exchange;

receives data representing the measured lost packets, delayed packets, and load levels from the measurement module;

detects a voice channel quality between the local IP PBX exchange and each respective one of the plurality of cloud-based Internet service provider servers;

selects a particular voice channel from the local IP PBX exchange to one of the cloud-based Internet service provider servers based on the detected voice channel qualities; and

routes a voice call from one of the premises-based telephones via the particular voice channel to the cloud-based Internet service provider server.