Organizing messages into conversation threads

• US 9,929,994 B2
• Filed: 11/20/2015
• Issued: 03/27/2018
• Est. Priority Date: 11/12/2010
• Status: Active Grant

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Inventors: Hamlin, Drew W., Hsiao, Daniel, Zuckerberg, Mark E., Bosworth, Andrew G., Seligstein, Joel Benjamin, Bayer, Ross David
• Primary Examiner(s): Tokuta, Shean S
• Application Number:
  US14/947,945
• Publication Number:
  US 20160080304A1
• Time in Patent Office: 858 Days
• CPC Class Codes: G06F 15/16 Combinations of two or more digital computers each having at least an arithmetic unit, a program unit and a register, e.g. for a simultaneous processing of several programs coordinating program control therefor G06F9/52; in regulating and control system G05B
• CPC Class Codes: G06N 20/00 Machine learning
• CPC Class Codes: G06N 5/025 Extracting rules from data
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 69/14 Multichannel or multilink protocols

Abstract

A messaging system that organizes and presents messages to users of the messaging system. The messaging system includes a mailbox module that receives messages and generates conversation threads from the messages. Messages received from different electronic message channels may be aggregated into a common conversation thread. The conversation threads are also organized in a message interface and then presented to a user of the messaging system. The messaging system may include a social networking system that stores social information about users, which can be used to organize the conversation threads. Other features include a multi mode message interface, and a method for adding contextual information to messages.

Claims

1. A method comprising:

receiving a first message corresponding to a first electronic message channel, the first message associated with a set of entities;

adding the first message to a first conversation thread that is associated with the set of entities and includes a collection of messages sent between the set of entities;

receiving a second message corresponding to a second electronic message channel that is different than the first electronic message channel, the second message also associated with the set of entities;

adding the second message to the first conversation thread associated with the set of entities;

accessing information about at least one social relationship within a social networking system between the set of entities;

selecting a subset of names from names of the entities based on the information about the at least one social relationship within the social networking system between the set of entities;

generating a conversation thread list that includes a first summary of the first conversation thread and other summaries of other conversation threads, the first summary in the conversation thread list including an excerpt from the first conversation thread and the subset of names selected based on the information about the at least one social relationship;

generating, responsive to a user selection of the first summary in the conversation thread list, data for a message interface corresponding to the first conversation thread, the message interface for display to an entity of the set of entities and including;

content of the first message in association with a first icon representing the first electronic message channel; and

content of the second message in association with a second icon different than the first icon, the second icon representing the second electronic message channel that is different from the first electronic messaging channel; and

responsive to the entity from the set of entities leaving the first conversation thread, changing a state of the first conversation thread to an archived state for the entity, wherein the archived state of the first conversation thread causes the first conversation thread to be hidden from view in a listing of conversation threads associated with the entity.

2. The method of claim 1, wherein the set of entities includes three or more entities and the first conversation thread is associated with the three or more entities.

3. The method of claim 1, wherein the first conversation thread associated with the set of entities includes a collection of all messages sent between the set of entities via the social networking system.

4. The method of claim 1, wherein the first conversation thread associated with the set of entities includes a collection of less than all messages sent between the set of entities via the social networking system.

5. The method of claim 1, wherein the first and second messages are both sent by a single entity of the set of entities.

6. The method of claim 1, wherein the first and second messages are sent by different entities of the set of entities.

7. The method of claim 1, wherein the first electronic message channel is one of email, chat, extensible messaging and presence protocol or short message service, and the second electronic messaging channel is a different one of email, chat, extensible messaging and presence protocol or short message service.

8. The method of claim 1, wherein the first message channel is email and the second message channel is not email.

9. The method of claim 1, wherein the message interface includes:

the content of the first message in association with a profile picture of an entity of the set of entities that sent the first message; and

the content of the second message in association with a profile picture of an entity of the set of entities that sent the second message.

10. The method of claim 1, wherein the message interface includes a plurality of messages of the first conversation thread in chronological order.

11. The method of claim 1, wherein the first summary of the first conversation thread is generated to include one or more profile pictures corresponding to the selected names.

12. The method of claim 1, wherein the first summary of the first conversation thread further comprises an indication of a number of entities from the set of entities whose names are not included in the first summary of the first conversation thread.

13. The method of claim 11, wherein the one or more profile pictures in the first summary of the first conversation thread are selected based on the information about at least one social relationship in the social networking system between the set of entities.

14. The method of claim 1, further comprising:

receiving an input requesting that a new entity be added to the first conversation thread; and

update the message interface to include an indication, between the content of the first message and the content of the second message, that the new entity is added to the conversation thread.

15. The method of claim 14, wherein the indication that the new entity is added includes a name of the new entity and a name indicating who added the new entity.

19. The method of claim 1, further comprising:

upon receiving a new message for the first conversation thread while the first conversation thread is in the archived state, changing the state of the first conversation thread from the archived state to an unread state which causes the first conversation thread to be unhidden.

16. A non-transitory computer readable medium storing program code, the program code when executed by at least one processor cause the at least one processor to implement operations comprising:

receiving a first message corresponding to a first electronic message channel, the first message associated with a set of entities;

adding the first message to a first conversation thread that is associated with the set of entities and includes a collection of messages sent between the set of entities;

receiving a second message corresponding to a second electronic message channel that is different than the first electronic message channel, the second message also associated with the set of entities;

adding the second message to the first conversation thread associated with the set of entities; and

accessing information about at least one social relationship within a social networking system between the set of entities;

selecting a subset of names from names of the entities based on the information about the at least one social relationship within the social networking system between the set of entities;

generating a conversation thread list that includes a first summary of the first conversation thread and other summaries of other conversation threads, the first summary in the conversation thread list including an excerpt from the first conversation thread and the subset of names selected based on the information about the at least one social relationship;

generating, responsive to a user selection of the first summary in the conversation thread list, data for a message interface corresponding to the first conversation thread, the message interface for display to an entity of the set of entities and including;

content of the first message in association with a first icon representing the first electronic message channel; and

content of the second message in association with a second icon different than the first icon, the second icon representing the second electronic message channel that is different from the first electronic messaging channel; and

responsive to the entity from the set of entities leaving the first conversation thread, changing a state of the first conversation thread to an archived state for the entity, wherein the archived state of the first conversation thread causes the first conversation thread to be hidden from view in a listing of conversation threads associated with the entity.

17. The computer readable medium of claim 16, wherein the message interface includes:

the content of the first message in association with a profile picture of an entity of the set of entities that sent the first message; and

the content of the second message in association with a profile picture of an entity of the set of entities that sent the second message.

18. The computer readable medium of claim 16, wherein the first summary of the first conversation thread is generated to include one or more profile pictures corresponding to the selected names.