Interactive display response system
First Claim
Patent Images
1. An interactive display response (IDR) system, comprising:
- an interactive display server (IDS), wherein the IDS is configured to;
establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services;
obtain, from the call center, a link to a data to be displayed via the IDA;
send, to the mobile device, the link to the data to be displayed on the mobile device;
receive, from the call center, at least one display request including the data to be displayed on the IDA installed on the mobile device; and
send, to the IDA, the received at least one display request.
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Abstract
Systems for interactive display responses. An example system includes an interactive display server (IDS), wherein the IDS is configured to: establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; and send, to the mobile device, the link to the data to be displayed on the mobile device.
20 Citations
19 Claims
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1. An interactive display response (IDR) system, comprising:
an interactive display server (IDS), wherein the IDS is configured to; establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; send, to the mobile device, the link to the data to be displayed on the mobile device; receive, from the call center, at least one display request including the data to be displayed on the IDA installed on the mobile device; and send, to the IDA, the received at least one display request. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A non-transitory computer readable medium having stored thereon instructions for causing one or more processing units to execute a method, the method comprising:
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establishing a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtaining, from the call center, a line to data to be displayed via the IDA; sending, to the mobile device, the obtained link to the data to be displayed on the mobile device receiving, from the call center, at least one display request including the data to be displayed on the IDA installed on the mobile device; and sending, to the IDA, the received at least one display request.
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12. A system for displaying interactive display responses from call centers, comprising:
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an input/output (I/O) interface; a processing circuitry; and a memory, the memory containing instructions that, when executed by the processing circuitry, configure the system to; establish, in response to placement of a telephone call with a call center, a voice session with the call center and a data session with an interactive display server (IDS); receive, from the IDS, at least one display request including data to be displayed via the I/O interface, wherein each display request is generated by an interactive voice response (IVR) script of the call center; generate, based on the at least one display request, a display; and display, via the I/O interface, the generated display. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19)
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Specification