Targeted multi-tiered software stack serviceability
First Claim
1. A method, executed by a computer, for enabling multi-tiered software stack diagnostic collection, the method comprising:
- initiating, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure;
determining a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier, wherein the symptom to a reason code map is available for each tier of the multi-tiered software stack; and
issuing a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code.
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Abstract
As disclosed herein a method, executed by a computer, for enabling multi-tiered software stack diagnostic collection includes initiating, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure, determining a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier, and issuing a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code. Problems or failures in a multi-tiered software stack environment may require analyses of programs or products corresponding to each tier of a multi-tiered software stack. The method described herein enables simultaneous collection of diagnostics for programs or products corresponding to each tier of a multi-tiered software stack. A computer system, and a computer program product corresponding to the method are also disclosed herein.
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Citations
6 Claims
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1. A method, executed by a computer, for enabling multi-tiered software stack diagnostic collection, the method comprising:
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initiating, on a first tier of a multi-tiered software stack, a targeted diagnostics collection corresponding to a symptom of a failure; determining a symptom to a reason code mapping corresponding to the symptom in a product of a subsequent tier, wherein the symptom to a reason code map is available for each tier of the multi-tiered software stack; and issuing a command to the product of the subsequent tier to initiate targeted diagnostics collection corresponding to the reason code. - View Dependent Claims (2, 3, 4, 5, 6)
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Specification