Context aware interaction
First Claim
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1. A method for managing communications between a plurality of electronic devices, the method comprising:
- receiving, by a processor, an availability condition from a first caller electronic device, the availability condition indicative of when the first caller electronic device is available to receive a communication from a second electronic device of a plurality of second electronic devices;
sending, by the processor, an availability condition to each of the plurality of second electronic devices over a communication interface; and
transmitting, by the processor, a signal to a switch to initiate a connection for the communication between the first caller electronic device and a second electronic device from among the plurality of second electronic devices in response to an availability indication from the second electronic device.
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Accused Products
Abstract
A network-connected server for meeting initiation has software executing on the server from a non-transitory physical medium, the software providing a function allowing a user to schedule a meeting and to configure availability conditions, a function for informing scheduled participants of the scheduled meeting, a function for receiving indications of availability for the scheduled meeting from communication appliances associated with scheduled participants, and a function for connecting the communication appliances to communicate when the configured availability conditions are met.
94 Citations
20 Claims
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1. A method for managing communications between a plurality of electronic devices, the method comprising:
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receiving, by a processor, an availability condition from a first caller electronic device, the availability condition indicative of when the first caller electronic device is available to receive a communication from a second electronic device of a plurality of second electronic devices; sending, by the processor, an availability condition to each of the plurality of second electronic devices over a communication interface; and transmitting, by the processor, a signal to a switch to initiate a connection for the communication between the first caller electronic device and a second electronic device from among the plurality of second electronic devices in response to an availability indication from the second electronic device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for managing communications between a plurality of electronic devices, the system comprising:
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a switch configured to receive a plurality of communications for routing to one or more contact center resources; a processor coupled to the switch; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to; receive an availability condition from a first caller electronic device, the availability condition indicative of when the first caller electronic device is available to receive a communication from a second electronic device of a plurality of second electronic devices; send an availability condition to each of the plurality of second electronic devices over a communication interface; and transmit a signal to the switch to initiate a connection for the communication between the first caller electronic device and a second electronic device from among the plurality of second electronic devices in response to an availability indication from the second electronic device. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification