Change to availability mapping

• US 9,935,823 B1
• Filed: 05/27/2016
• Issued: 04/03/2018
• Est. Priority Date: 05/28/2015
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: ServiceNow Incorporated
• Inventors: Rosh, Haviv, Biran, Noam
• Primary Examiner(s): Ibrahim, Mohamed
• Application Number:
  US15/166,453
• Time in Patent Office: 676 Days
• Field of Search: None
• CPC Class Codes: H04L 41/0856 by backing up or archiving configuration information
• CPC Class Codes: H04L 41/145 involving simulating, designing, planning or modelling of a network
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0817 by checking functioning

Abstract

A computerized system performs monitoring and analysis of a communications network. The system displays predefined status indicators for each resource of the network, such as hardware and services. The system receives notification of planned maintenance operations involving resources in the network. The system analyzes the resources of the communications network to identify resources with at least some functional impairment. For each impaired resource, the system applies a predetermined impact analysis framework to determine whether the impairment is causally related to any of the planned maintenance operations. The system updates the predefined status indicator of each functionally impaired resource. Updates to status indicators are suspended, however, for those resources whose functional impairment is causally related to any of the planned maintenance operations.

Claims

1. A computer-implemented network diagnostics system, comprising:

a communications network;

network accessible storage comprising a network interface and a non-volatile storage medium;

a web server coupled to the communications network, the web server comprising a processor that is programmed to relay selected information for display by client computers coupled to the network; and

a system management module, coupled to the communications network and the network accessible storage via a network interface of the system management module, the system management module comprising;

a digital data processor;

program storage coupled to the digital data processor; and

one or more network links coupled to the digital data processor to relay data between the digital data processor and the communications network;

wherein the digital data processor is programmed to perform computer-implemented impact analysis tasks according to machine-readable instructions contained in the program storage that;

direct the web server to provide for display at one of the client computers an output comprising a predefined status indicator for each of a plurality of client resources of the communications network, each status indicator representing a functional state of a corresponding item of the client resources, wherein the client resources comprise hardware components of the communications network and services provided by said hardware components;

receive, from one or more of the plurality of client resources of the communications network, notification of one or more planned maintenance operations defined for specific items of the client resources;

analyze a state of the resources of the communications network to identify resources experiencing complete or partial functional impairment;

direct the web server to provide for display at one or more client computers an output comprising an update to the predefined status indicator of each of the functionally impaired resources;

perform, for each resource experiencing complete or partial functional impairment, tasks that;

apply a predetermined impact analysis framework to determine whether the functional impairment is causally related to the planned maintenance operations;

causing the direct of the web server to modify or suspend updating of the predefined status indicators of the resources whose functional impairment is causally related to the planned maintenance operations.

2. The system of claim 1, wherein the digital data processor is further programmed such that the task of directing the web server to provide for display at one or more client computers an output comprising one or more status indicators corresponding to each of the functionally impaired resources to:

direct the web server to provide for display an output displaying a block diagram depicting the resources; and

direct the web server to alter color, border, or other appearance of the depiction of each of the resources experiencing a partial or complete functional impairment determined to be causally unrelated to the planned maintenance operations.

3. The system of claim 2, wherein the digital data processor is further programmed to perform additional tasks to:

display, for each of the functionally impaired resources regardless of whether the functional impairment is causally related to the planned maintenance operations, one of multiple predefined alert icons in visual association with the functionally impaired resource, the predefined alert icons being different in appearance than the predefined status indicators and the predefined alert icons.

4. The system of claim 2, wherein the digital data processor is further programmed to perform additional tasks to:

display, for each of the resources for which notification has been received of planned maintenance operations, a maintenance symbol visually associated with said resource, the maintenance symbol being different in appearance than the predefined status indicators and the predefined alert icons.

5. The system of claim 1, wherein:

the resources are represented as configuration items (CIs) in a configuration management database (CMDB); and

the digital data processor is programmed such each planned maintenance operation is defined for one or more specific CIs.

6. The system of claim 5, wherein:

each of the CIs comprises a CI relationship with an other of the CIs;

at least some of the CI relationships comprise a dependency relationship;

the collection of CIs and relationships constitute a service model; and

the applying of the predetermined impact analysis framework comprises traversing the service model to determine whether instances of the functional impairment are causally related to the planned maintenance operations.

7. The system of claim 1, wherein:

the web server is programmed to display at the client computers an output comprising nodes representing the resources; and

the digital data processor is programmed such that the predefined status indicators comprise predefined color coding of the displayed nodes representing the resources whose functional impairment is causally related to the planned maintenance operations.

8. The system of claim 1, wherein:

the digital data processor is programmed such that the causing of the directing to suspend display of the predefined status indicators corresponding to the resources whose functional impairment is causally related to the planned maintenance operations comprises instructions that;

suspend status indicators corresponding to resources whose functional impairment is directly caused by the planned maintenance operations; and

avoiding suspension of status indicators corresponding to services that rely on underlying resources whose functional impairment is directly caused by the planned maintenance operations.

9. The system of claim 1, the network comprising:

a computer-driven change management component programmed to direct the web server to provide a graphical client interface to receive client data comprising;

definitions of planned maintenance operations;

identification of specific resources in the network associated with the defined planned maintenance operations; and

specification of maintenance time periods applicable to the defined planned maintenance operations.

10. The system of claim 1, wherein the digital data processor is further programmed to:

store records representing planned maintenance operations;

store records of functional impairment of resources determined to be causally related to a planned maintenance operation by the operation of applying the predetermined impact analysis framework;

use the records responsive to receiving advance notification of a new planned maintenance operation defined for a specific resource of the network, to predict instances of future functional impairment likely to occur as a consequence of the new planned maintenance operation; and

cause the web server to provide notification to a client computer of the predicted instances of functional impairment.

11. The system of claim 1, wherein the digital data processor is further programmed to:

receive, from an other client computer coupled to the communications network, instructions defining a filtering scheme; and

suspend additional status indicators in accordance with the defined filtering scheme.

12. The system of claim 1, further comprising a plurality of client computers coupled to the communications network.

13. The system of claim 1, wherein the analyzing of the state of the resources of the communications network comprises analyzing occurrences and messages signifying conditions of the resources.

14. A computer-implemented network diagnostics method for use in a communications network that comprises network accessible storage, a web server coupled to the communications network, the web server programmed to relay selected information for display by client computers coupled to the network, and a data monitoring and analysis machine, coupled to the communications network and the network accessible storage and comprising at least one digital data processor, program storage coupled to the digital data processor, and one or more network links coupled to the digital data processor to relay data between the digital data processor and the communications network, the method comprising tasks performed by the digital data processor executing machine readable instructions stored in the program storage and comprising:

directing the web server to provide for display at one of the client computers an output comprising a predefined status indicator for each of a plurality of client resources of the communications network, each status indicator representing a functional state of a corresponding item of the client resources, wherein the client resources comprise hardware components of the communications network and services provided by said hardware components;

receiving, from one or more client computers coupled to the communications network, notification of planned maintenance operations defined for specific items of the client resources;

analyzing a state of the resources of the communications network including identifying resources experiencing complete or partial functional impairment;

directing the web server to provide for display at one or more client computers an output comprising an update to the predefined status indicator of each of the functionally impaired resources;

performing, for each resource experiencing complete or partial functional impairment, tasks comprising;

applying a predetermined impact analysis framework to determine whether the functional impairment is causally related or causally unrelated to any of planned maintenance operations;

causing the directing task to suspend updating of the predefined status indicators of any of the resources whose functional impairment is causally related to the planned maintenance operations.

15. The method of claim 14, wherein:

the causing of the directing to suspend display of the predefined status indicators corresponding to the resources whose functional impairment is causally related to the planned maintenance operations comprises;

suspending status indicators corresponding to resources whose functional impairment is directly caused by the planned maintenance operations; and

avoiding suspension of status indicators corresponding to services that rely on underlying resources whose functional impairment is directly caused by the planned maintenance operations.

16. The method of claim 14, wherein:

the resources are represented as configuration items (CIs) in a configuration management database (CMDB);

the digital data processor is programmed such each planned maintenance operation is defined for one or more specific CIs;

each of the CIs comprises a CI relationship with an other of the CIs;

at least some of the CI relationships comprise a dependency relationship;

the collection of CIs and relationships constitute a service model; and

the applying of the predetermined impact analysis framework comprises traversing the service model to determine whether instances of the functional impairment are causally related to the planned maintenance operations.

17. The method of claim 14, further comprising:

storing records representing planned maintenance operations;

storing records of functional impairment of resources determined to be causally related to a planned maintenance operation by the operation of applying the predetermined impact analysis framework;

utilizing the records responsive to receiving advance notification of a new planned maintenance operation defined for a specific resource of the network, to predict instances of future functional impairment likely to occur as a consequence of the new planned maintenance operation; and

causing the web server to provide notification to a client computer of the predicted instances of functional impairment.

18. The method of claim 14, further comprising:

displaying, for each of the functionally impaired resources regardless of whether the functional impairment is causally related to the planned maintenance operations, one of multiple predefined alert icons in visual association with the functionally impaired resource, the predefined alert icons being different in appearance than the predefined status indicators and the predefined alert icons; and

displaying, for each of the resources for which notification has been received of planned maintenance operations, a maintenance symbol visually associated with said resource, the maintenance symbol being different in appearance than the predefined status indicators and the predefined alert icons.

19. The method of claim 14, further comprising:

receiving, from an other client computer coupled to the communications network, instructions defining a filtering scheme; and

suspending additional status indicators in accordance with the defined filtering scheme.

20. A computer-readable media having stored thereon:

machine-readable instructions executable by one or more digital data processing machines to perform the operations of claim 14;

or

first machine-readable instructions executable by one or more digital data processing machines to install second machine-readable instructions executable by one or more digital data processing machines to perform the operations of claim 14.