Method and system for identifying website visitors

• US 9,936,032 B2
• Filed: 04/01/2015
• Issued: 04/03/2018
• Est. Priority Date: 07/09/2002
• Status: Active Grant

• Current Assignee: Ip Ot Sub Ulc
• Original Assignee: Open Text Sa Ulc (Open Text Corporation)
• Inventors: Artz, Jr., John C., Bender, William H., Pathak, Heeren
• Primary Examiner(s): Duong, Oanh
• Application Number:
  US14/676,481
• Publication Number:
  US 20150207892A1
• Time in Patent Office: 1,098 Days
• Field of Search: 709203, 709217, 709219, 709223, 709229, 707688
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A website server computer hosting a website can identify a visitor to the website by using information provided by a visitor server computer that interacts with the visitor. The information provided by the server computer, in some embodiments, can be a combination of an IP address and characteristics of a computing device from where the visitor visits the website. In some embodiments, the IP address of the visitor server computer is used. In embodiments where the visitor may be sharing the computing device with other users, the characteristics may include at least one characteristic that is uniquely associated with the visitor. The website server computer can use a visitor identifier thus generated to start tracking the pages that the visitor requests during the session and can generate and customize pages for the visitor by using characteristics originated from the visitor.

Claims

1. A method, comprising:

responsive to an action by a user, making, by a first visitor computer, a first request to a network site through a second visitor computer, the first request containing an actual address of the first visitor computer and characteristics of the first visitor computer, wherein the first visitor computer and the second visitor computer are both behind a firewall, wherein the user is one of a plurality of users using the first visitor computer via different individual accounts and wherein the characteristics of the first visitor computer include at least one characteristic particularly associated with the user;

receiving, by the second visitor computer, the first request from the first visitor computer;

generating, by the second visitor computer, a second request, the generating of the second request excluding the actual address of the first visitor computer, the second request containing a network address provided by the second visitor computer and the characteristics of the first visitor computer;

sending, by the second visitor computer, the second request containing the network address and the characteristics of the first visitor computer to a server computer supporting the network site, wherein the server computer supporting the network site generates a visitor identifier for the user using a combination of the network address provided by the second visitor computer and at least one of the characteristics of the first visitor computer contained in the second request from the second visitor computer, locates or generates a page corresponding to the second request, customizes the page using at least in part the characteristics of the first visitor computer, and sends the customized page to the second visitor computer;

responsive to receiving the customized page from the server computer supporting the network site, matching, by the second visitor computer, the customized page to the first visitor computer; and

sending, by the second visitor computer, the customized page received from the server computer supporting the network site to the first visitor computer.

2. The method according to claim 1, wherein the action by the user comprises obtaining information from the network site.

3. The method according to claim 1, wherein the action by the user comprises ordering a product from the network site.

4. The method according to claim 1, wherein the first visitor computer is one of a plurality of user computers communicatively connected to the second visitor computer.

5. The method according to claim 1, wherein the server computer supporting the network site starts tracking a session using the visitor identifier for the user and wherein the session is terminated by the server computer supporting the network site when the user leaves the network site or when inactivity from the user at the network site exceeds a predetermined time period.

6. The method according to claim 1, wherein the first visitor computer and the second visitor computer reside on a single machine coupled to the network site.

7. A system, comprising:

a first visitor computer; and

a second visitor computer,

wherein the first visitor computer is configured for;

responsive to an action by a user, making a first request to a network site through the second visitor computer, the first request containing an actual address of the first visitor computer and characteristics of the first visitor computer, wherein the first visitor computer and the second visitor computer are both behind a firewall, wherein the user is one of a plurality of users using the first visitor computer via different individual accounts and wherein the characteristics of the first visitor computer include at least one characteristic particularly associated with the user;

wherein the second visitor computer is configured for;

receiving the first request from the first visitor computer;

generating a second request, the generating of the second request excluding the actual address of the first visitor computer, the second request containing a network address provided by the second visitor computer and the characteristics of the first visitor computer;

sending the second request containing the network address and the characteristics of the first visitor computer to a server computer supporting the network site, wherein the server computer supporting the network site generates a visitor identifier for the user using a combination of the network address provided by the second visitor computer and at least one of the characteristics of the first visitor computer contained in the second request from the second visitor computer, locates or generates a page corresponding to the second request, customizes the page using at least in part the characteristics of the first visitor computer, and sends the customized page to the second visitor computer;

responsive to receiving the customized page from the server computer supporting the network site, matching the customized page to the first visitor computer; and

sending the customized page received from the server computer supporting the network site to the first visitor computer.

8. The system of claim 7, wherein the action by the user comprises obtaining information from the network site.

9. The system of claim 7, wherein the action by the user comprises ordering a product from the network site.

10. The system of claim 7, further comprising:

a plurality of user computers communicatively connected to the second visitor computer, wherein the first visitor computer is one of the plurality of user computers.

11. The system of claim 7, wherein the server computer supporting the network site starts tracking a session using the visitor identifier for the user and wherein the session is terminated by the server computer supporting the network site when the user leaves the network site or when inactivity from the user at the network site exceeds a predetermined time period.

12. The system of claim 7, wherein the first visitor computer and the second visitor computer reside on a single machine coupled to the network site.

13. A computer program product comprising at least one non-transitory computer readable medium including instructions translatable by at least one processor to perform:

receiving a first request from a first visitor computer responsive to an action by a user at the first visitor computer, the first request containing an actual address of the first visitor computer and characteristics of the first visitor computer, wherein the first visitor computer and the second visitor computer are both behind a firewall, wherein the user is one of a plurality of users using the first visitor computer via different individual accounts and wherein the characteristics of the first visitor computer include at least one characteristic particularly associated with the user;

generating a second request, the generating of the second request excluding the actual address of the first visitor computer, the second request containing a network address provided by the second visitor computer and the characteristics of the first visitor computer;

sending the second request containing the network address and the characteristics of the first visitor computer to a server computer supporting a network site, wherein the server computer supporting the network site generates a visitor identifier for the user using a combination of the network address provided by the second visitor computer and at least one of the characteristics of the first visitor computer contained in the second request from the second visitor computer, locates or generates a page corresponding to the second request, customizes the page using at least in part the characteristics of the first visitor computer, and returns the customized page;

responsive to receiving the customized page from the server computer supporting the network site, matching the customized page to the first visitor computer; and

sending the customized page received from the server computer supporting the network site to the first visitor computer.

14. The computer program product of claim 13, wherein the action by the user comprises obtaining information from the network site.

15. The computer program product of claim 13, wherein the action by the user comprises ordering a product from the network site.

16. The computer program product of claim 13, wherein the first visitor computer is one of a plurality of computers and wherein the instructions are further translatable by the at least one processor to perform the receiving, the generating, the sending, and the matching for each of the plurality of computers.

17. The computer program product of claim 13, wherein the server computer supporting the network site starts tracking a session using the visitor identifier for the user and wherein the session is terminated by the server computer supporting the network site when the user leaves the network site or when inactivity from the user at the network site exceeds a predetermined time period.