Roadside assistance management
First Claim
1. A method comprising:
- displaying, by a first computing device, a user interface comprising;
a location corresponding to a vehicle service request,a description of the vehicle service request,a selectable element for a selection indicating an acceptance or a rejection of the vehicle service request, anda target response time for the vehicle service request;
receiving, via the user interface, user input comprising the selection; and
transmitting, to a second computing device, an indication that the vehicle service request has been accepted or an indication that the vehicle service request has been rejected.
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Accused Products
Abstract
Methods, computer-readable media, software, and apparatuses provide a system for establishing base stations and allocating service vehicles to the base stations in order to provide roadside assistance. The system may include computing devices associated with customer vehicles and service vehicles as well as network computing devices. The system may receive a service request from a customer regarding a disabled vehicle. The system may then identify an appropriate service vehicle to assist the customer and assign the service request to the identified service vehicle. The system may select the appropriate service vehicle based on a location of the disabled vehicle. In an example, the system may choose a service vehicle from a base station closest to or within the shortest driving time to the disabled vehicle. By setting-up base stations in advance of service requests, service vehicles may reach disabled vehicles within a predetermined period of time.
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Citations
20 Claims
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1. A method comprising:
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displaying, by a first computing device, a user interface comprising; a location corresponding to a vehicle service request, a description of the vehicle service request, a selectable element for a selection indicating an acceptance or a rejection of the vehicle service request, and a target response time for the vehicle service request; receiving, via the user interface, user input comprising the selection; and transmitting, to a second computing device, an indication that the vehicle service request has been accepted or an indication that the vehicle service request has been rejected. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method comprising:
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receiving, from a first computing device, an indication of a service request corresponding to a first vehicle; transmitting, to a second computing device associated with a service provider entity, information indicating a request to provide service to the first vehicle, wherein a second vehicle, associated with the second computing device, is stationed at a predetermined location that is determined based on data indicating locations where vehicle accidents occur over a period of time; receiving, from the second computing device, an indication that the service request has been accepted; transmitting, to the first computing device, an indication of a status of the service request; receiving an indication that the service request has been completed; and in response to receiving the indication that the service request has been completed, transmitting an instruction to provide a payment to the service provider entity. - View Dependent Claims (10, 11, 12)
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13. A method comprising:
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receiving, from a first computing device, an indication of a service request corresponding to a first vehicle; transmitting, to a second computing device associated with a service provider entity, information indicating a request to provide service to the first vehicle; receiving, from the second computing device, an indication that the service request has been accepted; determining, based on a location of a second vehicle corresponding to the second computing device, a status of the service request; transmitting, to the first computing device, an indication of the status of the service request; determining that the service request has been completed; and in response to determining that the service request has been completed, transmitting, to the first computing device, a survey corresponding to the service request. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification