System and method for video-based detection of drive-arounds in a retail setting

• US 9,940,633 B2
• Filed: 05/19/2014
• Issued: 04/10/2018
• Est. Priority Date: 04/25/2014
• Status: Active Grant

• Current Assignee: Conduent Business Services, LLC (Conduent, Inc.)
• Original Assignee: Conduent Business Services, LLC (Conduent, Inc.)
• Inventors: Bernal, Edgar A., Li, Qun
• Primary Examiner(s): MARCUS, LELAND R
• Application Number:
  US14/280,863
• Publication Number:
  US 20150310459A1
• Time in Patent Office: 1,422 Days
• Field of Search: None
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

A system and method for detection of drive-arounds in a retail setting. An embodiment includes acquiring images of a retail establishment, analyzing the images to detect entry of a customer onto the premises of the retail establishment, tracking a detected customer'"'"'s location as the customer traverses the premises of the retail establishment, analyzing the images to detect exit of the detected customer from the premises of the retail establishment, and generating a drive-around notification if the customer does not enter a prescribed area or remain on the premises of the retail location for at least a prescribed minimum period of time.

Claims

1. A method for detection of drive-arounds in a retail setting comprising:

acquiring images of a retail establishment from at least two cameras having at least two different fields of view of premises of the retail establishment;

analyzing the images to detect entry of a customer onto the premises of the retail establishment;

tracking a detected customer'"'"'s location as the customer traverses the premises of the retail establishment across the at least two fields of view;

analyzing the images to detect exit of the detected customer from the premises of the retail establishment; and

generating a drive-around notification if the customer does not enter a prescribed area or remain on the premises of the retail location for at least a prescribed minimum period of time;

wherein the analyzing the images includes converting pixel coordinates of each camera to physical coordinates.

2. The method of claim 1, wherein the customer includes a vehicle, and the analyzing and tracking includes analyzing and tracking a plurality of vehicles on the premises of the retail establishment simultaneously.

3. The method of claim 2, wherein the images of the retail establishment include images of a parking lot of the retail establishment including one or more parking spaces for vehicles, and wherein the prescribed area includes the one or more parking spaces, the method further comprising monitoring the one or more parking spaces to determine whether the detected customer enters a parking space, and discarding the customer as a drive-around candidate if the detected customer enters either a parking space.

4. The method of claim 3, wherein the one or more parking spaces are previously identified regions within a camera'"'"'s field-of-view.

5. The method of claim 2, wherein the images of the retail establishment include images of a drive-thru queue of the retail establishment, and wherein the prescribed area includes the drive-thru queue, the method further comprising monitoring the drive-thru queue to determine whether the detected customer enters the drive-thru queue, and discarding the customer as a drive-around candidate if the detected customer enters either a parking space or the drive-thru queue.

6. The method of claim 5, wherein the drive-thru queue includes a static queue region previously identified within a camera'"'"'s field of view.

7. The method of claim 5, wherein the drive-thru queue includes an automatically detected dynamic queue region.

8. The method of claim 1, further comprising calculating the total time the detected customer is on the premises, comparing the calculated time to a threshold time, and generating the notification only if the calculated time does not exceed the threshold time.

9. The method of claim 1, wherein the customer includes a pedestrian customer, and the analyzing and tracking includes analyzing and tracking a pedestrian customer on the premises of the retail establishment.

10. The method of claim 1, wherein the steps are performed in real-time.

11. The method of claim 1, wherein the steps are performed using at least one computer vision technique.

12. A system for detection of customer drive-arounds in a retail setting, the system comprising a device for monitoring customers including a memory in communication with a processor configured to:

acquire a series of images of a retail establishment from at least two cameras having at least two different fields of view of premises of the retail establishment, the fields of view at least partially overlapping;

analyze the images to detect entry of a customer onto the premises of the retail establishment;

track a detected customer'"'"'s location as the customer traverses the premises of the retail establishment across the at least two fields of view;

analyze the images to detect exit of the detected customer from the premises of the retail establishment; and

generate a drive-around notification if the customer does not enter a prescribed area or remain on the premises of the retail location for at least a prescribed minimum period of time;

wherein the analyzing the images includes converting pixel coordinates of each camera to physical coordinates.

13. The system of claim 12, wherein the customer includes a vehicle, and the analyzing and tracking includes analyzing and tracking the vehicle on the premises of the retail establishment.

14. The system of claim 13, wherein the images of the retail establishment include images of a parking lot of the retail establishment including one or more parking spaces for vehicles, and wherein the prescribed area includes the one or more parking spaces, the processor further configured to monitor the one or more parking spaces to determine whether the detected customer enters a parking space, and discard the customer as a drive-around candidate if the detected customer enters a parking space.

15. The system of claim 14, wherein the one or more parking spaces are previously identified regions within a camera'"'"'s field-of-view.

16. The system of claim 12, wherein the images of the retail establishment include images of a drive-thru queue of the retail establishment, and wherein the prescribed area includes the drive-thru queue, the processor further configured to monitor the drive-thru queue to determine whether the detected customer enters the drive-thru queue, and discard the customer as a drive-around candidate if the detected customer enters either a parking space or the drive-thru queue.

17. The system of claim 16, wherein the drive-thru queue includes a static queue region previously identified within a camera'"'"'s field of view.

18. The system of claim 16, wherein the drive-thru queue includes an automatically detected dynamic queue region.

19. The system of claim 12, wherein the processor is further configured to calculate the total time the detected customer is on the premises, compare the calculated time to a threshold time, and generate the notification only if the calculated time does not exceed the threshold time.

20. The system of claim 12, wherein the processor is configured to generate the notification in real-time as images are acquired.

21. The system of claim 12, wherein the processor is further configured to perform at least one computer vision technique.

22. The system of claim 12, wherein the customer includes a pedestrian customer, and the analyzing and tracking includes analyzing and tracking the pedestrian customer on the premises of the retail establishment.