System and method for facilitated collaboration between automotive mechanics
First Claim
1. A method of operating a vehicle diagnostic system comprising:
- retrieving diagnostic data from a first processor in a first vehicle using a first diagnostic tool in response to connection of the diagnostic tool to the processor by a first user;
transmitting with the first diagnostic tool the diagnostic data to a server;
transmitting with the first diagnostic tool a request for assistance regarding a vehicle issue corresponding to the diagnostic data to the server;
identifying with the server registration data associated with a second user who has received diagnostic data from a second processor in a second vehicle with a second diagnostic tool that corresponds to the diagnostic data retrieved from the first processor in the first vehicle; and
transmitting a communication notification from the server to an electronic communication device that is associated with the second user to establish a communication channel between the first user and the second user for communication regarding the vehicle issue.
1 Assignment
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Accused Products
Abstract
A method for facilitating communication for diagnosis of automotive repair issues includes retrieving diagnostic data from a first processor in a first vehicle using a first diagnostic tool, and transmitting the diagnostic data to a server with a request for assistance from a first user who operates the first diagnostic tool. The server identifies a second user who has received diagnostic data from a second processor in a second vehicle with a second diagnostic tool that corresponds to the diagnostic data retrieved by the first processor in the first vehicle, and the server transmits a communication notification to an electronic communication device that is associated with the second user to establish a communication channel between the first user and second user regarding the vehicle issue.
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Citations
18 Claims
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1. A method of operating a vehicle diagnostic system comprising:
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retrieving diagnostic data from a first processor in a first vehicle using a first diagnostic tool in response to connection of the diagnostic tool to the processor by a first user; transmitting with the first diagnostic tool the diagnostic data to a server; transmitting with the first diagnostic tool a request for assistance regarding a vehicle issue corresponding to the diagnostic data to the server; identifying with the server registration data associated with a second user who has received diagnostic data from a second processor in a second vehicle with a second diagnostic tool that corresponds to the diagnostic data retrieved from the first processor in the first vehicle; and transmitting a communication notification from the server to an electronic communication device that is associated with the second user to establish a communication channel between the first user and the second user for communication regarding the vehicle issue. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of operating a vehicle diagnostic system comprising:
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retrieving diagnostic data from a first processor in a first vehicle using a first diagnostic tool in response to connection of the diagnostic tool to the processor by a first user; transmitting with the first diagnostic tool the diagnostic data to a server; identifying with the server a first repair procedure in a plurality of repair procedures with reference to a plurality of rankings for the plurality of repair procedures corresponding to the diagnostic data from the first diagnostic tool, the first repair procedure having a highest ranking in the plurality of rankings; transmitting with the server the first repair procedure to the first diagnostic tool; transmitting feedback from the first diagnostic tool corresponding to effectiveness of the first repair procedure; and updating with the server the ranking associated with the first repair procedure in response to the feedback. - View Dependent Claims (11, 12)
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13. A vehicle diagnostic system comprising:
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a first diagnostic tool associated with a first user; a second diagnostic tool associated with a second user; a server; and an electronic communication device associated with the second user; the first diagnostic tool being configured to; retrieve diagnostic data from a first processor in a first vehicle; transmit the diagnostic data to the server; and transmit a request for assistance regarding a vehicle issue corresponding to the diagnostic data to the server; and the server being configured to; identify registration data associated with a second user who has received diagnostic data from a second processor in a second vehicle with the second diagnostic tool that corresponds to the diagnostic data retrieved from the first processor in the first vehicle; and transmit a communication notification from the server to the electronic communication device that is associated with the second user to establish a communication channel between the first user and the second user for communication regarding the vehicle issue. - View Dependent Claims (14, 15, 16, 17, 18)
the server being further configured to; identify at least one of a make and a model of the first vehicle with reference to the VIN; and identify the registration data associated with the second user with reference to another VIN corresponding to the at least one make and model of the first vehicle, the other VIN being received from the second diagnostic tool associated with the second user.
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18. The system of claim 13, the first diagnostic tool being further configured to:
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retrieve a diagnostic trouble code (DTC) from the first processor in the first vehicle; and transmit the DTC to the server; and the server being further configured to; identify the registration data associated with the second user in response to diagnostic history data associated with the second user including the DTC received from the second diagnostic tool associated with the second user.
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Specification