Notification of potentially problematic textual messages

• US 9,949,103 B2
• Filed: 08/09/2016
• Issued: 04/17/2018
• Est. Priority Date: 08/09/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Barsness, Eric L., Bryant, Jay S., Carey, James E., Cropper, Joseph W., Santosuosso, John M.
• Primary Examiner(s): PHAM, TIMOTHY X
• Application Number:
  US15/231,803
• Publication Number:
  US 20180049009A1
• Time in Patent Office: 616 Days
• Field of Search: 4554042
• CPC Class Codes: G06F 40/232 Orthographic correction, e.g. spell checking or vowelisation
• CPC Class Codes: G06F 40/253 Grammatical analysis; Style critique
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04W 4/025 using location based information parameters
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A processor may determine, using natural language processing, a writing style of content of a composed message written by a composer. The processor may analyze, using natural language processing, a set of previous message written by the composer. The processor may identify, based on the analyzing, writing habits of the composer. The processor may also identify a difference between the writing style of the content and the writing habits of the composer. The processor may display a notification of the difference to the user.

Claims

1. A method comprising:

determining, by a processor and using natural language processing, a writing style of content of a composed message written by a composer;

analyzing, by the processor and using natural language processing, a set of previous messages written by the composer;

identifying, by the processor and based on the analyzing, writing habits of the composer;

identifying, by the processor, a difference between the writing style of the content and the writing habits of the composer; and

displaying, by the processor and through a graphical user interface, a notification of the difference to the composer.

2. The method of claim 1, further comprising:

classifying the composed message into a category; and

wherein the set of previous messages is limited to messages that share the category with the composed message.

3. The method of claim 2, wherein the category is chosen based on social-media information.

4. The method of claim 2, wherein the category is a recipient category.

5. The method of claim 2, wherein the category is a recipient-type category.

6. The method of claim 2, wherein the category is a communication-medium category.

7. The method of claim 1, further comprising weighting the value of the identified difference based on whether a word that contributed to the difference was automatically replaced during message composition.

8. The method of claim 1, wherein the natural language processing comprises cross referencing terms with a database of contextual sources.

9. The method of claim 1, wherein displaying a notification of the difference comprises suggesting a content modification to the composer, wherein the modification would reduce the difference.

10. A system comprising:

a processor; and

a memory in communication with the processor, the memory containing program instructions that, when executed by the processor, are configured to cause the processor to perform a method comprising;

determining, by the processor and using natural language processing, a writing style of content of a composed message written by a composer;

analyzing, by the processor and using natural language processing, a set of previous messages written by the composer;

identifying, based on the analyzing, writing habits of the composer;

identifying, by the processor, a difference between the writing style of the content and the writing habits of the composer;

determining, by the processor and based on the difference, that the composer was in an impaired state when composing the message; and

displaying, by the processor and through a graphical user interface, a notification of the difference to the composer after a pre-determined wait time, wherein the wait time is based on the magnitude of the difference identified between the writing style and the writing habits.

11. The system of claim 10, wherein the wait time is between 8 and 16 hours.

12. The system of claim 10, wherein the wait time is based on the type of difference identified between the writing style and the writing habits.

13. The system of claim 10, wherein the difference between the writing style and the writing habits comprises more frequent typographical errors in the writing style than the writing habits.

14. The system of claim 10, wherein the difference between the writing style and the writing habits comprises using more unrecognizable words in the writing style than the writing habits.

15. The system of claim 10, wherein the difference comprises the writing style being less coherent than the writing habits.

16. The system of claim 10, further comprising:

detecting a recipient of the composed message; and

wherein the set of previous messages is limited to messages sent to the recipient and the difference between the writing style and the writing habits comprises the writing style being less professional than the writing habits.

17. A computer program product, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a computer to cause the computer to:

determine, by a processor and using natural language processing, a writing style of content of a composed message written by a composer;

determine, based on the content of the composed message, whether the message is intended to notify a recipient of an emergency situation;

analyze, by the processor and using natural language processing, a set of previous messages written by the composer;

identify, by the processor and based on the analyzing, writing habits of the composer;

identify, by the processor, a difference between the writing style of the content and the writing habits of the composer; and

determine, based on the determining whether the message is intended to notify a recipient of an emergency situation and based on the difference, whether to display, by the processor and through a graphical user interface, a notification of the difference to the composer, wherein an intention to notify a recipient of an emergency situation results in sending the message without a notification and a significant difference in absence of an intent to notify a recipient of an emergency situation results in notifying the composer of the difference.

18. The computer program product of claim 17, wherein determining whether the message is intended to notify a recipient of an emergency situation further comprises cross referencing the composer'"'"'s location against publicly available reports of current emergencies.

19. The computer program product of claim 17, wherein determining whether the message is intended to notify a recipient of an emergency situation further comprises analyzing a social-media source for information regarding an emergency.