Intelligent/selective coverage mechanism

• US 9,954,905 B2
• Filed: 01/14/2014
• Issued: 04/24/2018
• Est. Priority Date: 01/14/2014
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Balasaygun, Mehmet, Abramson, Sandy
• Primary Examiner(s): Hashem, Lisa
• Application Number:
  US14/154,379
• Publication Number:
  US 20150201073A1
• Time in Patent Office: 1,561 Days
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/6009 Personal information, e.g. profiles or personal directories being only provided to authorised persons
• CPC Class Codes: H04M 3/42187 Lines and connections with preferential service
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Disclosed is a system and method for enabling a caller to specify call coverage and bridging treatment preferences and or directives. The treatment may be specified by using SIP header parameters of an INVITE request associated with the call. The treatment may also be specified by an enterprise communication system, or equivalent, by engaging an Interactive Voice Response (IVR) system to collect a caller'"'"'s coverage preferences.

Claims

1. A method for handling a call in a communications system, said communication system comprising a first telecommunications terminal external to an enterprise communication system, a second telecommunications terminal internal to said enterprise communication system, and a telecommunications network, said method comprising:

initiating a call from said first telecommunications terminal associated with a calling party to said second telecommunications terminal associated with a called party;

via a user of said first telecommunications terminal, providing system behavior preferences during setup of said call, wherein said system behavior preferences indicate how said enterprise communication system should treat bridging for said call at said second telecommunications terminal, including whether said call is visible to bridged line appearances;

applying said system behavior preferences during setup of said call to said call; and

proceeding with said call.

2. The method of claim 1, wherein applying said system behavior preferences comprises prompting said first telecommunications terminal, via an IVR (Interactive Voice Response) system, for coverage treatment preferences.

3. The method of claim 1, wherein applying said system behavior preferences comprises using Session Initiation Protocol (SIP) header parameters of an INVITE request associated with said call to specify said system behavior.

4. The method of claim 3, wherein if said call is not visible to bridged line appearances said session initiation protocol header is marked accordingly.

5. The method of claim 4, wherein said system behavior comprises whether said call allows bridge-ons, and if said call does not allow bridge-ons said session initiation protocol header is marked accordingly.

6. The method of claim 5, wherein said system behavior comprises whether coverage path is allowed and if coverage path is not allowed said session initiation protocol header is marked accordingly.

7. The method of claim 3, wherein said system behavior comprises whether coverage path is allowed and if coverage path is not allowed said session initiation protocol header is marked accordingly.

8. The method of claim 3, wherein applying system behavior to said call comprises prompting system behavior inputs from said first telecommunications terminal.

9. A method of handling a call in a communications system, said system comprising a first telecommunications terminal external to an enterprise network and a second telecommunications terminal in said enterprise network, said method comprising:

initiating a call from said first telecommunication terminal associated with a calling party to said second telecommunications terminal associated with a called party;

via a user of said first telecommunications terminal, providing system behavior preferences during setup of said call, wherein said system behavior preferences indicate how said enterprise network should treat bridging for said call at said second telecommunications terminal, including whether said call is visible to bridged line appearances;

in said enterprise network, applying said system behavior preferences during setup of said call to said call; and

proceeding with said call.

10. The method of claim 9, wherein applying said system behavior preferences comprises prompting said first telecommunications terminal, via an IVR (Interactive Voice Response) system, for coverage treatment preferences.

11. The method of claim 9, wherein applying said system behavior preferences comprises using session initiation protocol header parameters of an INVITE request associated with said call to specify said system behavior.

12. The method of claim 9, wherein said preferences of said first telecommunications terminal comprises whether call pickup is allowed, whether bridge-ons are allowed and whether coverage is allowed.

13. The method of claim 12, wherein said method further comprises, if said call is visible to bridged line appearances, generating a notification to bridged line appearance users.

14. The method of claim 12, wherein said method further comprises, if said call pick is not allowed, returning a notification to a user attempting to pickup said call that pickup is disallowed for said call.

15. A system for handling a call in a communication system, said system comprising:

a first telecommunications terminal external to an enterprise system and associated with a calling party; and

a second telecommunications terminal in the enterprise system and associated with a called party;

wherein said first telecommunications terminal is enabled to initiate a call to said second telecommunications terminal via a session initiation protocol INVITE request and provide, via a user of said first telecommunications terminal, preferences that indicate how said enterprise system should treat bridging for the call, including whether said call is visible to bridged line appearances, and said enterprise system is enabled, during setup of said call, to apply system call settings to said call based on preferences, determined during setup of said call via a user of said first telecommunication terminal and which indicate how said enterprise network should treat bridging for said call at said second telecommunications terminal, of said first telecommunications terminal.

16. The system of claim 15, wherein said call settings comprise whether call pickup is allowed, whether call coverage is allowed, and whether bridge-ons are allowed.

17. The system of claim 16, wherein if said call is to be visible to bridged line appearances, said enterprise system generates notifications to bridged line appearance users.

18. The system of claim 16, wherein if said call is to not allow pick-ups, said enterprise system returns a notification to a user attempting to pick-up said call.

19. The system of claim 15, wherein said enterprise system applies said system call settings by prompting said first telecommunications terminal and applying responses to said prompting in a session initiation protocol INVITE request associated with said call.