Providing missed call and message information

• US 9,955,015 B2
• Filed: 10/05/2016
• Issued: 04/24/2018
• Est. Priority Date: 12/12/2005
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Stifelman, Lisa J., Cross, Karen M., Caplener, Sarah A., Khurana, Rajeev, Sullivan, Anne K., Surapaneni, Rao, Ward, Justin B., Davis, Angus
• Primary Examiner(s): TRAN, QUOC DUC
• Application Number:
  US15/285,938
• Publication Number:
  US 20170026520A1
• Time in Patent Office: 566 Days
• Field of Search: 379 671, 379 8811- 8814, 379 8819, 379 8822, 37914201, 37914206, 4554121, 455415
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 61/4594 Address books, i.e. directories containing contact information about correspondents telephone directories in user terminals H04M1/27453
• CPC Class Codes: H04M 1/571 Blocking transmission of caller identification to called party
• CPC Class Codes: H04M 1/573 Line monitoring circuits for detecting caller identification
• CPC Class Codes: H04M 15/06 Recording class or number of calling , i.e. A-party or called party , i.e. B-party
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/4872 Non-interactive information services
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

Information associated with messages and/or missed calls is provided to a subscriber. Calls received but not answered by the subscriber may be monitored. Each monitored call is classified as one of a missed call and a message. The monitored calls may be summarized based on a customizable rule set to create a summary. The summary is provided to the subscriber via, for example, a voice notification.

Claims

1. A method implemented by a computer system for organizing voice mail messages and instant messages, comprising:

receiving one or more voice mail messages;

performing speech recognition on the one or more voice mail messages to convert speech of the one or more voice mail messages to text of the one or more voice mail messages;

receiving one or more instant messages;

analyzing, by the computer system, the one or more voice mail messages and the one or more instant messages to identify at least one important voice mail message and at least one important instant message, wherein the at least one important voice mail message and the at least one important instant message are identified based at least in part on evaluating a user preference; and

grouping the text of the at least one important voice mail message and the at least one important instant message.

2. The method of claim 1, wherein the analyzing is based on a rule set.

3. The method of claim 2, wherein the rule set is customized.

4. The method of claim 2, wherein at least one rule of the rule set is one of:

heuristically based and empirically based.

5. The method of claim 2, wherein one or more rules of the rule set take into consideration a human weighting of importance.

6. The method of claim 1, wherein the analyzing takes into consideration a human weighting of importance.

7. The method of claim 1, wherein the analyzing takes into consideration an importance of a group associated with a sender of the one or more voice mail messages to identify the at least one important voice mail message.

8. The method of claim 1, wherein the analyzing takes into consideration an importance of a group associated with a sender of the one or more instant messages to identify the at least one important instant message.

9. The method of claim 1, wherein the analyzing takes into consideration an urgency of the one or more voice mail messages to identify the at least one important voice mail message.

10. The method of claim 1, wherein the analyzing takes into consideration an urgency of the one or more instant messages to identify the at least one important instant message.

11. A computer system for organizing voice mail messages and instant messages, comprising:

a processor; and

a memory storing computer-executable instructions that when executed by the processor cause the computer system to;

receive one or more voice mail messages;

perform speech recognition on the one or more voice mail messages to convert speech of the one or more voice mail messages to text of the one or more voice mail messages;

receive one or more instant messages;

analyze, by the computer system, the one or more voice mail messages and the one or more instant messages to identify at least one important voice mail message and at least one important instant message, wherein the at least one important voice mail message and the at least one important instant message are identified based at least in part on evaluating a user preference; and

group the text of the at least one important voice mail message and the at least one important instant message.

12. The computer system of claim 11, wherein the analyzing is based on a rule set.

13. The computer system of claim 12, wherein the rule set is customized.

14. The computer system of claim 12, wherein at least one rule of the rule set is one of:

heuristically based and empirically based.

15. The computer system of claim 12, wherein one or more rules of the rule set take into consideration a human weighting of importance.

16. The computer system of claim 11, wherein the analyzing takes into consideration an importance of a group associated with a sender of the one or more voice mail messages to identify the at least one important voice mail message.

17. The computer system of claim 11, wherein the analyzing takes into consideration an importance of a group associated with a sender of the one or more instant messages to identify the at least one important instant message.

18. The computer system of claim 11, wherein the analyzing takes into consideration an urgency of the one or more voice mail messages to identify the at least one important voice mail message.

19. The computer system of claim 11, wherein the analyzing takes into consideration an urgency of the one or more instant messages to identify the at least one important instant message.

20. A computer storage device storing computer executable instructions for organizing voice mail messages and instant messages, the computer executable instructions, when executed by a processor, cause a computer system to:

receive one or more voice mail messages;

perform speech recognition on the one or more voice mail messages to convert speech of the one or more voice mail messages to text of the one or more voice mail messages;

receive one or more instant messages;

analyze, by the computer system, the one or more voice mail messages and the one or more instant messages to identify at least one important voice mail message and at least one important instant message, wherein the at least one important voice mail message and the at least one important instant message are identified based at least in part on evaluating a user preference; and

group the text of the at least one important voice mail message and the at least one important instant message.