System and method for tagging and tracking events of an application platform

• US 9,959,151 B2
• Filed: 09/29/2017
• Issued: 05/01/2018
• Est. Priority Date: 09/17/2013
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Milliron, Timothy S., Ballai, Adam, Hagemann, Robert
• Primary Examiner(s): DORAIS, CRAIG C
• Application Number:
  US15/719,860
• Publication Number:
  US 20180024873A1
• Time in Patent Office: 214 Days
• Field of Search: None
• CPC Class Codes: G06F 11/3065 Monitoring arrangements determined by the means or processing involved in reporting the monitored data error or fault reporting or logging G06F11/0766
• CPC Class Codes: G06F 11/3089 Monitoring arrangements determined by the means or processing involved in sensing the monitored data, e.g. interfaces, connectors, sensors, probes, agents software debugging using additional hardware using a specific debug interface G06F11/3656; performance evaluation by tracing or monitoring G06F11/3466
• CPC Class Codes: G06F 2201/86 Event-based monitoring
• CPC Class Codes: G06F 2201/88 Monitoring involving counting
• CPC Class Codes: G06F 9/466 Transaction processing
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

A system and method for providing delegated metric tools within a partially closed communication platform that includes receiving a tag identifier linked to at least a first identified platform interaction in the communication platform; associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction; defining a tracking resource with at least one tag identifier; measuring platform interactions tracked by a tracking resource; and providing access to measured platform interactions through an application.

Claims

1. A method comprising:

an event tracking system receiving, from an external multi-tenant application platform system, first usage trigger configuration for a first platform account of the platform system;

the event tracking system storing the first usage trigger configuration;

the event tracking system receiving at least one event publication from the multi-tenant application platform system via an interface of the event tracking system;

for each event publication received via the interface;

the event tracking system determining whether the event publication is associated with the first usage trigger configuration, and

responsive to a determination that the event publication is associated with the first usage trigger configuration, the event tracking system incrementing a first counter associated with the first usage trigger configuration; and

responsive to a determination that the first counter satisfies a first trigger condition of the first usage trigger configuration, the event tracking system sending a request to one of the platform system and an external application server system of the first platform account, in accordance with a first trigger action of the first usage trigger configuration.

2. The method of claim 1,

wherein the first usage trigger configuration includes the first trigger condition, the first trigger action, and a first usage key, and

wherein the event tracking system receives the first usage trigger configuration as a first request through an application programming interface (API) of the event tracking system.

3. The method of claim 2,

wherein the first usage trigger configuration is received with a first token used to authenticate permission to create a usage trigger,

wherein the event tracking system uses the first token of the first usage trigger configuration to authenticate permission to create a usage trigger, and

wherein the event tracking system stores the first usage trigger configuration responsive to authentication of permission to create a usage trigger by using the first token.

4. The method of claim 2,

wherein the first usage key specifies counting of a first event of the first platform account of the multi-tenant application platform system.

5. The method of claim 1, further comprising:

the event tracking system receiving platform usage trigger configuration for a plurality of platform accounts of the external multi-tenant application platform system.

6. The method of claim 1, further comprising:

the event tracking system receiving platform usage trigger configuration for a plurality of external multi-tenant application platform systems.

7. The method of claim 1, wherein the event tracking system sends the request to the platform system, in accordance with the first trigger action of the first usage trigger configuration.

8. The method of claim 1, wherein the event tracking system sends the request to the application server system of the first platform account, in accordance with the first trigger action of the first usage trigger configuration.

9. The method of claim 1,

wherein the first usage trigger configuration includes the first trigger condition, the first trigger action, and a first usage key,

wherein the event tracking system receives the first usage trigger configuration as a first request through an application programming interface (API) of the event tracking system,

wherein the first usage trigger configuration is received with a first token used to authenticate permission to create a usage trigger,

wherein the event tracking system uses the first token of the first usage trigger configuration to authenticate permission to create a usage trigger,

wherein the event tracking system stores the first usage trigger configuration responsive to authentication of permission to create a usage trigger by using the first token,

wherein the first usage key specifies counting of a first event of the first platform account of the multi-tenant application platform system,

further comprising:

the event tracking system receiving platform usage trigger configuration for a plurality of platform accounts of the external multi-tenant application platform system, and

further comprising;

the event tracking system receiving platform usage trigger configuration for a plurality of external multi-tenant application platform systems.

10. The method of claim 9, wherein the event tracking system sends the request to the platform system, in accordance with the first trigger action of the first usage trigger configuration.

11. The method of claim 9, wherein the event tracking system sends the request to the application server system of the first platform account, in accordance with the first trigger action of the first usage trigger configuration.

12. An event tracking system comprising:

a usage trigger database;

a transaction system; and

a trigger action processor,

wherein the event tracking system is constructed to receive, from an external multi-tenant application platform system, first usage trigger configuration for a first platform account of the platform system, and store the first usage trigger configuration in the usage trigger database,

wherein the transaction system is constructed to receive at least one event publication from the multi-tenant application platform system via an interface of the transaction system;

wherein, for each event publication received via the interface, the transaction system is constructed to;

determine whether the event publication is associated with the first usage trigger configuration, and

responsive to a determination that the event publication is associated with the first usage trigger configuration, increment a first counter associated with the first usage trigger configuration; and

wherein responsive to a determination that the first counter satisfies a first trigger condition of the first usage trigger configuration, the trigger action processor is constructed to send a request to one of the platform system and an external application server system of the first platform account, in accordance with a first trigger action of the first usage trigger configuration.

13. The system of claim 12,

wherein the first usage trigger configuration includes the first trigger condition, the first trigger action, and a first usage key, and

wherein the event tracking system is constructed to receive the first usage trigger configuration as a first request through an application programming interface (API) of the event tracking system.

14. The system of claim 13,

wherein the first usage trigger configuration is received with a first token used to authenticate permission to create a usage trigger,

wherein the event tracking system is constructed to use the first token of the first usage trigger configuration to authenticate permission to create a usage trigger, and

wherein the event tracking system is constructed to store the first usage trigger configuration responsive to authentication of permission to create a usage trigger by using the first token.

15. The system of claim 13,

wherein the first usage key specifies counting of a first event of the first platform account of the multi-tenant application platform system.

16. The system of claim 12, wherein the event tracking system is constructed to receive platform usage trigger configuration for a plurality of platform accounts of the external multi-tenant application platform system.

17. The system of claim 12, wherein the event tracking system is constructed to receive platform usage trigger configuration for a plurality of external multi-tenant application platform systems.

18. The system of claim 12, wherein the event tracking system is constructed to send the request to the platform system, in accordance with the first trigger action of the first usage trigger configuration.

19. The system of claim 12, wherein the event tracking system is constructed to send the request to the application server system of the first platform account, in accordance with the first trigger action of the first usage trigger configuration.

20. The system of claim 12,

wherein the first usage trigger configuration includes the first trigger condition, the first trigger action, and a first usage key,

wherein the event tracking system is constructed to receive the first usage trigger configuration as a first request through an application programming interface (API) of the event tracking system,

wherein the first usage trigger configuration is received with a first token used to authenticate permission to create a usage trigger,

wherein the event tracking system is constructed to use the first token of the first usage trigger configuration to authenticate permission to create a usage trigger,

wherein the event tracking system is constructed to store the first usage trigger configuration responsive to authentication of permission to create a usage trigger by using the first token,

wherein the first usage key specifies counting of a first event of the first platform account of the multi-tenant application platform system,

wherein the event tracking system is constructed to receive platform usage trigger configuration for a plurality of platform accounts of the external multi-tenant application platform system, and

wherein the event tracking system is constructed to receive platform usage trigger configuration for a plurality of external multi-tenant application platform systems.