Method and apparatus for incorporating user interaction based presence in email systems

• US 9,959,526 B2
• Filed: 11/18/2008
• Issued: 05/01/2018
• Est. Priority Date: 11/18/2008
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Kuhlke, Matthew, Hugg, Ethan, Lee, Eric Heng Chih, Chen, Chin-Ju
• Primary Examiner(s): Etienne, Ario
• Assistant Examiner(s): RUBIN, BLAKE J
• Application Number:
  US12/272,959
• Publication Number:
  US 20100125636A1
• Time in Patent Office: 3,451 Days
• Field of Search: 709206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/043 using or handling presence information
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 51/234 for tracking messages

Abstract

In one embodiment, an apparatus includes a network arrangement and an email arrangement. The network arrangement is configured to enable the apparatus to communicate across a network. The email arrangement cooperates with the network arrangement to send and to receive emails. The email arrangement includes presence logic that monitors user interaction based presence with respect to a first email.

Claims

1. A method comprising:

sending an email to at least a first recipient;

obtaining a presence notification from the first recipient, the presence notification being arranged to identify a user interaction based presence associated with the first recipient with respect to the email, wherein obtaining the presence notification includes receiving a message that includes the presence notification and identifying the presence notification, wherein identifying the presence notification includes identifying a presence line type in the message; and

presenting information associated with the user interaction based presence, wherein the message is an email message and the presence line type in the message indicates that the message is to be processed as a presence notification and not as a standard email message.

4. The method of claim 1 wherein presenting the information associated with the user interaction based presence includes displaying the information.

5. The method of claim 1 further including:

logging the information in an archive associated with the email.

6. The method of claim 1 further including:

determining whether to track the user interaction based presence of the first recipient.

7. The method of claim 1 wherein presenting the information associated with the user interaction based presence includes displaying the information associated with the user interaction based presence, and wherein the information associated with the user interaction based presence includes information relating to current activity associated with the message.

8. The method of claim 1 further including:

processing the presence notification, wherein processing the presence notification includes preventing the message from being placed in an email inbox.

2. An apparatus comprising:

a processor;

at least one input/output port, the at least one input/output port being configured to enable the apparatus to communicate across a network; and

an email arrangement, the email arrangement including instructions embodied on a computer-readable medium and arranged to be executed by the processor, the instructions arranged to cooperate with the at least one input/output port to send and to receive emails, wherein the instructions include presence logic, the presence logic being arranged to monitor user interaction based presence with respect to a first email, and wherein the email arrangement is arranged to create and to send the first email using the at least one input/output port to at least a first recipient, and the presence logic is arranged to receive a presence notification via the at least one input/output port, the presence notification being arranged to identify the user interaction based presence associated with the first recipient, the user interaction based presence is a current activity of the first recipient with respect to the first email, wherein the current activity is one selected from the group including drafting a response to the first email, forwarding the first email, and closing the first email after reading the first email, wherein the presence logic is arranged to generate and to send a presence notification which identifies a state change associated with the first email using the network arrangement, and wherein the presence notification is a message, the message including a presence line type arranged to indicate that the message is to be processed as a presence notification and not as a standard email message.

3. The apparatus of claim 2 wherein the first email is received from an originator, and the presence notification is provided to at least the originator.

9. One or more tangible non-transitory, computer-readable media comprising instructions stored thereon that, when executed on a processor, are operable to:

send an email to at least a first recipient;

obtain a presence notification from the first recipient, the presence notification being arranged to identify a user interaction based presence associated with the first recipient with respect to the email, wherein the logic operable to obtain the presence notification is further operable to receive a message that includes the presence notification and to identify the presence notification, wherein the logic operable to identify the presence notification is further operable to identify a presence line type in the message; and

present information associated with the user interaction based presence, wherein the message is an email message and the presence line type in the message indicates that the message is to be processed as a presence notification and not as a standard email message.

10. The one or more tangible non-transitory, computer-readable media of claim 9 wherein the instructions are further operable to log the information in an archive associated with the email.

11. The one or more tangible non-transitory, computer-readable media of claim 10 wherein the instructions are further operable to determine whether to track the user interaction based presence of the first recipient.