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Method and devices for language determination for voice to text transcription of phone calls

  • US 9,966,072 B2
  • Filed: 12/06/2012
  • Issued: 05/08/2018
  • Est. Priority Date: 12/06/2012
  • Status: Active Grant
First Claim
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1. A method for determining a language among a plurality of languages available for a voice to text transcription of phone calls between a caller and a recipient provided by an answering machine system, comprising:

  • deriving a country code of said caller or said recipient;

    selecting three or more languages to be included in a list of languages, wherein each selected language is determined to be a preferred language in that each language is identified as satisfying an initial acceptable probability of being selected later for use;

    after the list of languages is generated, determining, for each language in the list, a subsequent probability of being selected for use, the subsequent probability being based at least partially on said derived country code and at least another technical option;

    organize the list of languages based on each language'"'"'s determined subsequent probability so as to generate a prioritized list of languages, whereby a first language with a highest subsequent probability is placed at a top of the prioritized list of languages followed by a second language with a second highest subsequent probability followed by a third language with a third highest subsequent probability;

    presenting the prioritized list of languages to said caller;

    selecting, by said caller, said language from among the prioritized list of languages by interacting with said answering machine system; and

    transcribing a corresponding voice message into text of the selected language for forwarding to said recipient.

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