Method and devices for language determination for voice to text transcription of phone calls

• US 9,966,072 B2
• Filed: 12/06/2012
• Issued: 05/08/2018
• Est. Priority Date: 12/06/2012
• Status: Active Grant

• Current Assignee: Saronikos Trading and Services, Unipessoal Lda
• Original Assignee: Saronikos Trading and Services, Unipessoal Lda
• Inventors: Ruiz Rodriguez, Ezequiel
• Primary Examiner(s): Yang, Qian
• Application Number:
  US14/650,153
• Publication Number:
  US 20150317975A1
• Time in Patent Office: 1,979 Days
• CPC Class Codes: G10L 15/005 Language recognition
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2242/12 Language recognition, selection or translation arrangements
• CPC Class Codes: H04M 2250/58 including a multilanguage function
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

Methods, and devices and systems, for example an answering machine system, are provided for determining a language among a plurality of languages available for a voice to text transcription of phone calls between a caller and a recipient. In the method, at least two of said available languages are proposed to the caller. The proposed languages are based on a phone country code corresponding to said caller, a phone country code corresponding to said recipient, a language from a set of languages available for the transcription by said answering machine system, or a language selected automatically on the basis of parameters set by the caller or the recipient. The caller selects said language by interacting with said answering machine system, and a corresponding voice message is transcribed into text of the selected language for forwarding to said recipient.

Claims

1. A method for determining a language among a plurality of languages available for a voice to text transcription of phone calls between a caller and a recipient provided by an answering machine system, comprising:

deriving a country code of said caller or said recipient;

selecting three or more languages to be included in a list of languages, wherein each selected language is determined to be a preferred language in that each language is identified as satisfying an initial acceptable probability of being selected later for use;

after the list of languages is generated, determining, for each language in the list, a subsequent probability of being selected for use, the subsequent probability being based at least partially on said derived country code and at least another technical option;

organize the list of languages based on each language'"'"'s determined subsequent probability so as to generate a prioritized list of languages, whereby a first language with a highest subsequent probability is placed at a top of the prioritized list of languages followed by a second language with a second highest subsequent probability followed by a third language with a third highest subsequent probability;

presenting the prioritized list of languages to said caller;

selecting, by said caller, said language from among the prioritized list of languages by interacting with said answering machine system; and

transcribing a corresponding voice message into text of the selected language for forwarding to said recipient.

2. The method according to claim 1;

wherein said another technical option is selected from a group consisting of;

a language selected from a set of languages available for the transcription by said answering machine system;

a language selected automatically on the basis of parameters set by the caller or the recipient;

a language defined by said caller; and

a language defined by said recipient.

3. The method according to claim 1;

wherein said interacting comprises the step of inputting a corresponding language identification command or giving a voice command.

4. The method according to claim 1;

wherein at least one of said languages, selected from the prioritized list of languages, is defined by said callers and/or said recipient'"'"'s area of residence or refers to a widespread language in the world.

5. The method according to claim 2;

wherein said phone country code is derived from the phone country code contained in the corresponding phone number of said caller or recipient, a phone country code related to a country of origin of used SIM-cards, or a phone country code corresponding to a current position of said caller or recipient during the call.

6. The method according to claim 1, further comprising the step of;

providing a voice to text transcription mode to display the prioritized list of languages for manual language selection by said recipient or caller on a telephone of said recipient and/or caller.

7. The method according claim 1;

wherein said answering machine is a part of a telecommunication server; and

wherein said server stores language selection information of said caller and/or recipient to propose preferred languages for future voice to text transcriptions requested by said caller.

8. The method according to claim 1, further comprising the steps of;

receiving, by said caller, a text message for approval and/or modification before said forwarding to said recipient; and

subsequently forwarding said text message to said recipient when said caller approves said text message.

9. The method according claim 8, further comprising the steps of:

attaching, by said caller, data into said transcribed text message through selection over said caller'"'"'s telephone, wherein said attached data comprises at least one component selected from the group consisting of at least one of a text document, an image, an email, or a URL; and

receiving, by said recipient, said data relating to said transcribed text message.

10. The method of claim 1, wherein the method further includes:

receiving data from a device of the recipient, the data indicating that one or more particular languages are not acceptable at the recipient'"'"'s device,

whereby a device of the caller receives the data from the recipient'"'"'s device, which data relates to the one or more particular languages that the recipient'"'"'s device will not accept.

11. The method of claim 10, wherein the method further includes:

displaying, on a display of the caller'"'"'s device, the prioritized list of languages; and

displaying, on the display of the caller'"'"'s device, the one or more particular languages that are not acceptable at the recipient'"'"'s device,

whereby the caller'"'"'s device displays both the prioritized list of languages and the one or more particular languages that are not acceptable at the recipient'"'"'s device.

12. The method of claim 1, wherein, before the forwarding of the text to the recipient, an option is provided to the caller to modify the text.

13. A transcription system comprising:

at least one electronic device to perform the method according to claim 1.