GUI integrated request for enhancement

• US 9,971,474 B2
• Filed: 04/30/2014
• Issued: 05/15/2018
• Est. Priority Date: 04/30/2014
• Status: Active Grant

• Current Assignee: Dell Products LP (Dell Technologies Inc.)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Nguyen, Giang L., Reyes, Carlos
• Primary Examiner(s): PITARO, RYAN F
• Application Number:
  US14/265,451
• Publication Number:
  US 20150317039A1
• Time in Patent Office: 1,476 Days
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

A computer-assisted method of receiving request for enhancement (RFE) information includes providing, in a product, a graphical user interface (GUI) configured to present to the user one or more inputs for submitting RFE information. The method further includes conveying, by a first processor associated with the product, the RFE information the user submits to the one or more inputs, the RFE information being tagged with an identifier associating the RFE information with the product. The method also includes receiving, by a second processor, the RFE information and the associated identifier, and providing the RFE information and the associated identifier to a service team associated with the product.

Claims

1. A computer-assisted method of receiving request for enhancement (RFE) information, comprising:

providing, in a particular product, a graphical user interface (GUI) configured to present to the user one or more inputs for submitting RFE information, the inputs being specific to the particular product;

conveying, by a first processor associated with the product, the RFE information the user submits to an RFE evaluating facility, the RFE information being tagged, by the first processor, with an identifier associating the RFE information with the product;

receiving, by a second processor at the RFE evaluating facility, the RFE information and the associated identifier, the receiving storing the RFE information and the associated identifier in memory structured to enable centralized access;

processing, including providing feedback information, by multiple departments associated with the particular product concerning evaluation of the RFE information, centrally storing the feedback information in the structured memory;

responsively sending evaluation status of the RFE information to the user, the sending including periodically providing status communications to the user, the sending triggered by at least one of (i) time intervals and (ii) events based upon RFE processing, the evaluation status being generated by monitoring the evaluation process across the multiple departments to determine any processing by any of the multiple departments concerning evaluation of the RFE information.

2. The computer-assisted method of claim 1, wherein the product is a software product running on a computing platform.

3. The computer-assisted method of claim 1, wherein the GUI presents a link to the user that when selected directs the user to a webpage configured to provide the one or more inputs for submitting the RFE information.

4. The computer-assisted method of claim 3, wherein the webpage includes content related to the product.

5. The computer-assisted method of claim 3, wherein the webpage includes one or more categories available to be selected by the user, the one or more categories configured to facilitate input of the RFE information.

6. The computer-assisted method of claim 3, wherein the webpage includes a plaintext field configured to accept a textual composition from the user.

7. The computer-assisted method of claim 1, further comprising storing in a storage medium, by the second processor, the received the RFE information and the associated identifier.

8. The computer-assisted method of claim 7, wherein the memory is a database.

9. The computer-assisted method of claim 1, wherein the identifier further includes user information that associates the RFE information with the user.

10. The computer-assisted method of claim 9, wherein the user information that associates the RFE information with the user includes one or more of user name, user address, user phone number and user email address.

11. The computer-assisted method of claim 1, wherein the one or more inputs for submitting the RFE information includes an online form having one or more fields for entering data.

12. The computer-assisted method of claim 11, wherein the one or more fields are associated with prompts configured to instruct the user about the data to be entered into the one or more fields.

13. A tangible, non-transitory, computer readable medium for storing computer executable instructions for handling a request for enhancement (RFE), with the computer executable instructions for:

receiving RFE information submitted from a remote user, the RFE information being tagged, by a processor, with an identifier associating the RFE information with a particular product, the receiving storing the tagged RFE information in memory structured to enable centralized access;

processing, including providing feedback information, by multiple departments associated with the particular product concerning evaluation of the tagged RFE information, centrally storing the feedback information in the structured memory;

responsively sending evaluation status of the RFE information to the remote user, the sending including periodically providing status communications to the user, the sending triggered by at least one of (i) time intervals and (ii) events based upon RFE processing, the evaluation status being generated by monitoring the evaluation process across the multiple departments to determine any processing by any of the multiple departments concerning evaluation of the RFE information.

14. The tangible, non-transitory, computer readable medium of claim 13, further comprising instructions for storing in a storage medium the RFE information and the associated identifier.

15. The tangible, non-transitory, computer readable medium of claim 14, wherein the memory is a database.

16. A tangible, non-transitory, computer readable medium for storing computer executable instructions for submitting a request for enhancement (RFE), with the computer executable instructions for:

providing, in a particular product, a graphical user interface (GUI) configured to present to the user one or more inputs for submitting RFE information, the inputs being specific to the particular product;

conveying, by a first processor associated with the product, the RFE information the user submits to the one or more inputs, the RFE information being tagged, by the first processor, with an identifier associating the RFE information with the product, and the tagged RFE information being stored in memory structured to enable centralized access;

processing, including providing feedback information, by multiple departments associated with the particular product concerning evaluation of the tagged RFE information, centrally storing the feedback information in the structured memory;

responsively receiving, by the first processor, evaluation status of the tagged RFE information as accessed through the stored memory, the receiving including periodically obtaining status communications from the user, the receiving triggered by at least one of (i) time intervals and (ii) events based upon RFE processing, the evaluation status being generated by monitoring the evaluation process across the multiple departments to determine any processing by any of the multiple departments concerning evaluation of the RFE information.

17. The tangible, non-transitory, computer readable medium of claim 16, further comprising instructions for presenting a link to the user that when selected directs the user to a webpage configured to provide the one or more inputs for the submitting of the RFE information.

18. The tangible, non-transitory, computer readable medium of claim 17, further comprising instructions for providing one or more categories available to be selected by the user, the one or more categories configured to facilitate input of the RFE information.