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Service cloud console

  • US 9,971,482 B2
  • Filed: 06/01/2015
  • Issued: 05/15/2018
  • Est. Priority Date: 03/12/2010
  • Status: Active Grant
First Claim
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1. A database system comprising:

  • at least one database storing a plurality of data objects; and

    at least one server comprising at least one processor configurable to cause;

    providing user interface data to a client machine, the user interface data capable of being processed by the client machine to display on a display device of the client machine a user interface providing at least one customer relationship management (CRM) service, the user interface capable of presenting a plurality of session tabs and a plurality of application tabs, a first one of the session tabs having a parent-child relationship with at least a first one of the application tabs, the first application tab being presentable within the first session tab;

    retrieving, from a database, customer data associated with a customer, the customer data comprising at least;

    account data of an account data object maintained in the database for the customer, andchild CRM data of a CRM data object maintained in the database for the customer, the CRM data object having a child-parent relationship with the account data object;

    providing the retrieved customer data to the client machine, the customer data capable of being processed by the client machine to display in the user interface;

    the account data in association with the first session tab, andthe child CRM data in association with the first application tab;

    detecting at least one user-submitted change to the displayed child CRM data;

    detecting an attempt by the user to close a form in which the at least one change is displayed in the user interface;

    determining, responsive to detecting the attempt to close the form, that the at least one change has not been saved to the CRM data object maintained in the database;

    identifying the first session tab associated with the account data as having the parent-child relationship with the first application tab associated with the child CRM data; and

    displaying in the user interface a prompt indicating that the at least one change has not been saved to the CRM data object maintained in the database and requesting that the at least one change be saved before closing the form, the displaying of the prompt being performed without reloading the user interface.

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