Cross device tracking of e-commerce sales

• US 9,972,023 B1
• Filed: 11/16/2011
• Issued: 05/15/2018
• Est. Priority Date: 11/16/2011
• Status: Active Grant

• Current Assignee: Click Sales Incorporated (Keynetics Incorporated)
• Original Assignee: Click Sales Incorporated (Keynetics Incorporated)
• Inventors: Hust, Andrew Michael, Lems, Gregory Spencer
• Primary Examiner(s): Coupe, Anita
• Assistant Examiner(s): Byrd, Uche
• Application Number:
  US13/298,129
• Time in Patent Office: 2,372 Days
• Field of Search: 705 711- 742
• CPC Class Codes: G06Q 10/06375 Prediction of business process outcome or impact based on a proposed change
• CPC Class Codes: G06Q 10/0837 Return transactions
• CPC Class Codes: G06Q 30/014 Providing recall services for goods or products
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

An e-commerce system is provided that tracks purchase transaction across multiple client devices. The e-commerce system stores hop information describing when a customer is exposed to a product of a vendor through an affiliate who advertises the vendor'"'"'s products. The e-commerce system determines from the stored hop information which affiliate or affiliates to compensate for the sale of a product. This allows the e-commerce system to determine, after the sale, whether additional affiliates need to be compensated for the sale of the product based on the hop information.

Claims

1. A computer-implemented method of a marketplace server for tracking a purchase transaction across a plurality of client devices, the method comprising:

receiving, at the marketplace server, a request for a pitch page of a product of a vendor from a first client device associated with a customer, the product referred to the customer by an affiliate via a first online system that advertises the product for the vendor, the first online system distinct from the marketplace server;

storing, at the marketplace server, a record indicative of a referral of the product by the affiliate;

receiving, at the marketplace server, a request from a second client device of the same customer associated with the first client device to purchase the product of the vendor;

processing payment information associated with the second client device to purchase the product of the vendor;

identifying that the payment information associated with the second client device is included in an account record associated with the first client device;

determining that the second client device requesting to purchase the product and the first client device requesting the pitch page of the product are associated with the same customer based on the payment information associated with the second client device being included in the account record associated with the first client device;

associating the referral by the affiliate on the first client device with the purchase by the second client device based on the determination; and

distributing compensation to the affiliate for the referral of the product based on the association of the referral with the purchase.

2. The computer-implemented method of claim 1, wherein receiving the request from the second client device of the same customer associated with the first client device to purchase the product comprises:

receiving, at the marketplace server, a second request for the pitch page of the product of the vendor from the second client device of the same customer associated with the first client device, the product referred to the customer by a second affiliate via a second online system that advertises the product for the vendor, the second online system distinct from the marketplace server and the first online system; and

storing, at the marketplace server, a second record indicative of a second referral of the product by the second affiliate.

3. The computer-implemented method of claim 2, further comprising:

determining, from the plurality of records indicative of referrals of products by affiliates, the second referral of the product by the second affiliate; and

distributing compensation to the second affiliate for the second referral of the product.

4. The computer-implemented method of claim 3, wherein the compensation distributed to the second affiliate for the second referral of the product is less than the compensation distributed to the first affiliate for the referral of the product.

5. The computer-implemented method of claim 3, wherein the compensation distributed to the second affiliate for the second referral of the product is greater than the compensation distributed to the first affiliate for the referral of the product.

6. The computer-implemented method of claim 3, wherein the compensation distributed to the second affiliate for the second referral of the product is equal to the compensation distributed to the first affiliate for the referral of the product.

7. The computer-implemented method of claim 1, further comprising:

determining whether a cookie is stored at the first client device that comprises an identifier for the first client device that is generated by the marketplace server;

generating a unique identifier for the first client device responsive to determining that the first client device lacks the cookie; and

storing the unique identifier for the first client device.

8. The computer-implemented method of claim 7, wherein storing the unique identifier for the first client device comprises:

creating a device record associated with the first client device, the device record describing attributes of the first client device including the unique identifier;

creating an order record indicative of the purchase of the product by the customer; and

associating the record indicative of the referral of the product by the affiliate with the device record and the order record to create a data record tree for the customer.

9. The computer-implemented method of claim 8, further comprising:

creating a fingerprint of the first client device that can be used to identify the first client device; and

storing the fingerprint in the device record associated with the first client device.

10. The computer-implemented method of claim 9, wherein creating the fingerprint comprises:

receiving an identity of a web browser operating at the first client device; and

creating the fingerprint for the first client device based on the identity of the web browser.

11. The computer-implemented method of claim 9, wherein creating the fingerprint comprises:

receiving attributes of the first client device responsive to requesting the attributes; and

creating the fingerprint for the first client device based on the received attributes.

12. A computer program product comprising a non-transitory computer-readable storage medium storing computer-executable code for tracking a purchase transaction across a plurality of client devices, the code executable to perform steps comprising:

receiving, at a marketplace server, a request for a pitch page of a product of a vendor from a first client device associated with a customer, the product referred to the customer by an affiliate via a first online system that advertises the product for the vendor, the first online system distinct from the marketplace server;

storing, at the marketplace server, a record indicative of a referral of the product by the affiliate;

receiving, at the marketplace server, a request from a second client device of the same customer associated with the first client device to purchase the product of the vendor;

processing payment information associated with the second client device to purchase the product of the vendor;

identifying that the payment information associated with the second client device is included in an account record associated with the first client device;

determining that the second client device requesting to purchase the product and the first client device requesting the pitch page of the product are associated with the same customer based on the payment information associated with the second client device being included in the account record associated with the first client device;

associating the referral by the affiliate on the first client device with the purchase by the second client device based on the determination; and

distributing compensation to the affiliate for the referral of the product based on the association of the referral with the purchase.

13. The computer program product of claim 12, wherein receiving the request from the second client device of the same customer associated with the first client device to purchase the product comprises:

receiving, at the marketplace server, a second request for the pitch page of the product of the vendor from the second client device of the same customer associated with the first client device, the product referred to the customer by a second affiliate via a second online system that advertises the product for the vendor, the second online system distinct from the marketplace server and the first online system; and

storing, at the marketplace server, a second record indicative of a second referral of the product by the second affiliate.

14. The computer program product of claim 13, the code executable to perform further steps comprising:

determining, from the plurality of records indicative of referrals of products by affiliates, the second referral of the product by the second affiliate; and

distributing compensation to the second affiliate for the second referral of the product.

15. The computer program product of claim 14, wherein the compensation distributed to the second affiliate for the second referral of the product is less than the compensation distributed to the first affiliate for the referral of the product.

16. The computer program product of claim 14, wherein the compensation distributed to the second affiliate for the second referral of the product is greater than the compensation distributed to the first affiliate for the referral of the product.

17. The computer program product of claim 14, wherein the compensation distributed to the second affiliate for the second referral of the product is equal to the compensation distributed to the first affiliate for the referral of the product.

18. The computer program product of claim 13, the code executable to perform further steps comprising:

determining whether a cookie is stored at the first client device that comprises an identifier for the first client device that is generated by the marketplace server;

generating a unique identifier for the first client device responsive to determining that the first client device lacks the cookie; and

storing the unique identifier for the first client device.

19. The computer program product of claim 18, wherein storing the unique identifier for the first client device comprises:

creating a device record associated with the first client device, the device record describing attributes of the first client device including the unique identifier;

creating an order record indicative of the purchase of the product by the customer; and

associating the record indicative of the referral of the product by the affiliate with the device record and the order record to create a data record tree for the customer.

20. The computer program product of claim 19, the code executable to perform further steps comprising:

creating a fingerprint of the first client device that can be used to identify the first client device; and

storing the fingerprint in the device record associated with the first client device.

21. The computer program product of claim 20, wherein creating the fingerprint comprises:

receiving an identity of a web browser operating at the first client device; and

creating the fingerprint for the first client device based on the identity of the web browser.

22. The computer program product of claim 20, wherein creating the fingerprint comprises:

receiving attributes of the first client device responsive to requesting the attributes; and

creating the fingerprint for the first client device based on the received attributes.

23. A marketplace server for tracking a purchase transaction across a plurality of client devices, the marketplace server comprising:

a computer processor; and

a non-transitory computer-readable storage medium storing executable instructions configured to execute on the computer processor, the instructions when executed by the computer processor are configured to perform steps comprising;

receiving, at the marketplace server, a request for a pitch page of a product of a vendor, the product referred to the customer by an affiliate via a first online system that advertises the product for the vendor, the first online system distinct from the marketplace server;

storing a record indicative of a referral of the product by the affiliate;

receiving, at the marketplace server, a request from a second client device of the same customer associated with the first client device to purchase the product of the vendor;

processing payment information associated with the second client device to purchase the product of the vendor;

identifying that the payment information associated with the second client device is included in an account record associated with the first client device;

determining that the second client device requesting to purchase the product and the first client device requesting the pitch page of the product are associated with the same customer based on the payment information associated with the second client device being included in the account record associated with the first client device;

associating the referral by the affiliate on the first client device with the purchase by the second client device based on the determination; and

distributing compensation to the affiliate for the referral of the product based on the association of the referral with the purchase.

24. The computer system of claim 23, wherein receiving, from the second client device of the same customer associated with the first client device, the request to purchase the product comprises:

receiving, at the marketplace server, a second request for the pitch page of the product of the vendor from the second client device of the same customer associated with the first client device, the product referred to the customer by a second affiliate via a second online system that advertises the product for the vendor, the second online system distinct from the marketplace server and the first online system; and

storing a second record indicative of a second referral of the product by the second affiliate.

25. The computer system of claim 24, wherein the instructions when executed by the computer processor are configured to perform further steps comprising:

determining, from the plurality of records indicative of referrals of products by affiliates, the second referral of the product by the second affiliate; and

distributing compensation to the second affiliate for the second referral of the product.

26. The computer system of claim 25, wherein the compensation distributed to the second affiliate for the second referral of the product is less than the compensation distributed to the first affiliate for the referral of the product.

27. The computer system of claim 25, wherein the compensation distributed to the second affiliate for the second referral of the product is greater than the compensation distributed to the first affiliate for the referral of the product.

28. The computer system of claim 25, wherein the compensation distributed to the second affiliate for the second referral of the product is equal to the compensation distributed to the first affiliate for the referral of the product.

29. The computer system of claim 24, wherein the instructions when executed by the computer processor are configured to perform further steps comprising:

determining whether a cookie is stored at the first client device that comprises an identifier for the first client device that is generated by the marketplace server;

generating a unique identifier for the first client device responsive to determining that the first client device lacks the cookie; and

storing the unique identifier for the first client device.

30. The computer system of claim 29, wherein storing the unique identifier for the first client device comprises:

creating a device record associated with the first client device, the device record describing attributes of the first client device including the unique identifier;

creating an order record indicative of the purchase of the product by the customer; and

associating the record indicative of the referral of the product by the affiliate with the device record and the order record to create a data record tree for the customer.

31. The computer system of claim 30, wherein the instructions when executed by the computer processor are configured to perform further steps comprising:

creating a fingerprint of the first client device that can be used to identify the first client device; and

storing the fingerprint in the device record associated with the first client device.

32. The computer system of claim 31, wherein creating the fingerprint comprises:

receiving an identity of a web browser operating at the first client device; and

creating the fingerprint for the first client device based on the identity of the web browser.

33. The computer system of claim 31, wherein creating the fingerprint comprises:

receiving attributes of the first client device responsive to requesting the attributes; and

creating the fingerprint for the first client device based on the received attributes.

34. A computer-implemented method of a marketplace server for tracking affiliate referrals across a plurality of client devices, the method comprising:

receiving, at the marketplace server, a request for a pitch page of a product of a vendor from a first client device associated with a customer, the product referred to the customer by an affiliate via a first online system that advertises the product for the vendor, the first online system distinct from the marketplace server;

storing, at the marketplace server, a record indicative of a referral of the product by the affiliate;

receiving, at the marketplace server, a request associated with the product of the vendor, the request received from a second client device of the same customer associated with the first client device;

processing payment information associated with the second client device to purchase the product of the vendor;

identifying that the payment information associated with the second client device is included in an account record associated with the first client device;

determining that the first client device and the second client device are associated with the same customer based on the payment information associated with the second client device being included in the account record associated with the first client device; and

associating the referral by the affiliate on the first device with the request by the second client device based on the determination.

35. The computer-implemented method of claim 34, wherein the request comprises a request for the pitch page of the product of the vendor.

36. The computer-implemented method of claim 34, wherein the request comprises a request to purchase the product of the vendor.

37. The computer-implemented method of claim 36, further comprising:

determining, from the record indicative of the referral of the product by the affiliate, whether the customer that purchased the product is also the affiliate.

38. The computer-implemented method of claim 37, further comprising:

responsive to determining that the customer is distinct from the affiliate;

processing the request to purchase the product; and

distributing compensation to the affiliate for the referral of the product.

39. The computer-implemented method of claim 37, further comprising:

preventing the purchase of the product responsive to determining that the customer is the affiliate.