System for group supervision

• US 9,973,630 B2
• Filed: 08/23/2016
• Issued: 05/15/2018
• Est. Priority Date: 03/22/2011
• Status: Active Grant

• Current Assignee: FMR LLC
• Original Assignee: FMR LLC
• Inventors: Martin, David
• Primary Examiner(s): TOKUTA, SHEAN S
• Application Number:
  US15/244,341
• Publication Number:
  US 20170034350A1
• Time in Patent Office: 630 Days
• CPC Class Codes: G02B 2027/0138 comprising image capture systems, e.g. camera
• CPC Class Codes: G02B 2027/014 comprising information/image processing systems
• CPC Class Codes: G02B 2027/0141 characterised by the informative content of the display
• CPC Class Codes: G02B 2027/0178 Eyeglass type eyeglass details G02C
• CPC Class Codes: G02B 27/0172 characterised by optical features
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements

Abstract

A system includes one or more computer systems configured to receive a plurality of information streams from a corresponding plurality of client systems that have a defined geographic position, analyze the information feeds, generate messages based on the analysis of the information feeds, generate positional information associated with the messages, and generate a set of informational depictions of the generated messages, with the informational depictions of the messages when rendered on a display device are rendered in juxtaposition with representations of the client systems according to the generated positional information.

Claims

1. A system comprising:

one or more computer systems comprising;

a processor and a memory with the one or more computer systems configured to;

receive a plurality of information feeds that include one or more conversations between persons from a corresponding plurality of client systems and third parties and information specifying a physical location of the plurality of client systems;

analyze the one or more conversations in the information feeds to detect one or more statuses of the one or more conversations, thereby producing an analysis of the information feeds;

generate messages based on the one or more statuses of the one or more conversations resulting from the analysis of the information feeds;

access a visual representation of the client systems;

associate the messages with selected client systems producing the informational feeds in the visual representation of the client system; and

generate a set of information depictions corresponding to the generated messages, the informational depictions of the generated messages rendered on a display device to be in juxtaposition with representations of the client systems in the visual representation according to the information specifying a physical location of the plurality of client systems,

wherein the set of informational depictions enables a user of the display device todetermine whether an action should be taken with respect to the one or more conversations.

2. The system of claim 1 wherein at least one of the information feeds comprising information specifying a physical location of the group of client systems.

3. The system of claim 1 wherein the system is further configured to:

receive an image as the visual representation of the client systems, the image augmented with the set of informational depictions of the generated messages in juxtaposition with the representations of the client systems in the image.

4. The system of claim 1 wherein the system is further configured to:

cause the informational depictions to be projected onto a display device.

5. The system of claim 1 wherein the system is further configured to:

cause the informational depictions to be projected onto a set of eyeglasses comprising a display device configured to receive the informational depictions.

6. The system of claim 1, wherein the system is further configured to:

generate the representations of the client systems; and

cause the informational depictions to be projected onto a set of eyeglasses comprising a display device configured to receive the informational depictions and the generated representation of the client systems.

7. The system of claim 1, further comprising:

a portable computing system configured to;

receive the generated set of informational depictions; and

a set of eyeglasses comprising a display device, the display device configured to receive the generated set of informational depictions.

8. The system of claim 3 wherein the one or more computer systems are further configured to:

generate the image and an environment containing the group of client systems; and

generate the informational depictions as pictorial representations that depicted over corresponding client systems.

9. The system of claim 1 wherein the one or more computer systems are further configured to:

generate the informational depictions as pictorial representations of text derived from the analysis of the informational feeds; and

generate positional information in the image such that the pictorial representation are depicted over the client systems depicted in the image.

10. The system of claim 1, further comprising:

at least one image capture device, with the one or more computers, further configured to;

receive an image from the at least one image capture device to capture an image of a room with client systems.

11. The system of claim 1 wherein the one or more computer systems are further configured to:

receive a map of an area in which the group of client systems are located;

analyze the received image to produce positional information regarding the group of client systems in the image.

12. The system of claim 1 wherein the one or more computer systems are further configured to:

receive a map of an area in which the group of client systems are located;

analyze the received image to produce positional information regarding the group of client systems in the image; and

generate the informational depictions to be disposed over the representations in the image of those client systems in the group of client systems that are contained in the image at the time of generation of the image.

13. The system of claim 1 further comprising:

a set of devices positioned about an area containing the group of client systems, the devices configured to transmit signals into the area;

a computer system configured to receive information from the set of devices; and

determine

the position of the display device relative to the group of client systems.

14. The system of claim 13 wherein the one or more computer systems are further configured to:

receive positional information from the computer system;

analyze the received positional information from the computer system to determine the relative position of the display with respect to the group of client systems located in the environment; and

cause the one or more computers to position the informational depictions from over the depicted representations of those client systems in the group of client systems in the image.

15. The system of claim 1, further comprising:

an augmenting media device configured to receive the generated image.

16. A computer program product tangibly stored on a computer readable storage device, the computer program product comprising instructions to cause a processor to:

receive a plurality of independent information feeds from a corresponding plurality of client systems that have a defined geographic position, the information feeds including one or more conversations between persons from the corresponding plurality of client systems and third parties and information specifying a physical location of the plurality of client systems;

receive rules to analyze the information feeds;

analyze the one or more conversations in the information feeds to detect one or more status of the one or more conversations, thereby producing an analysis of the information feed;

generate messages regarding the information feeds based on the one or more statuses of the one or more conversations resulting from the analysis of the information feeds;

access a visual representation of the client systems;

associate the messages with selected client systems producing the information feeds in the visual representation of the client systems; and

generate a set of informational depictions of the generated messages, with the informational depictions of the messages when rendered on a display device rendered in juxtaposition with representations of the client systems in the visual representation according to the information specifying a physical location of the plurality of client systems;

wherein the set of informational depictions enables a user of the display device to determine whether an action should be taken with respect to the one or more conversations.

17. The computer program product of claim 16 wherein at least one of the information feeds includes information specifying a physical location of the group of client systems;

and the instructions to generate

apply the information specifying a physical location to determine the juxtaposition of the information depictions to the representations of the client systems.

18. The computer program product of claim 16 further comprising instructions to:

receive an image depicting as the representations of the client systems, the image augmented with the set of informational depictions of the generated messages in juxtaposition with corresponding ones of the representations of the client systems in the image.

19. The computer program product of claim 16 further comprising instructions to:

cause the informational depictions to be projected onto a display device.

20. The computer program product of claim 16 further comprising instructions to:

cause the informational depictions to be projected onto a set of eyeglasses comprising a display device configured to receive the informational depictions.

21. The computer program product of claim 16 further comprising instructions to:

generate the representations of the client systems; and

cause the informational depictions to be projected onto a set of eyeglasses comprising a display device configured to receive the informational depictions and the generated representation of the client systems.

22. The computer program product of claim 16 further comprising instructions to:

generate the image and an environment containing the group of client systems; and

generate the informational depictions as pictorial representations that depicted over corresponding client systems.

23. The computer program product of claim 16 further comprising instructions to:

generate the pictorial representations and

generate positional information in the image such that the pictorial representation are depicted over the client systems depicted in the image.

24. The computer program product of claim 16 further comprising instructions to:

receive a map of an area in which the group of client systems are located;

analyze the received image to produce positional information regarding the group of client systems in the image.

25. The computer program product of claim 16 further comprising instructions to:

receive a map of an area in which the group of client systems are located;

analyze the received image to produce positional information regarding the group of client systems in the image; and

generate the informational depictions to be disposed over the representations in the image of those client systems in the group of client systems that are contained in the image at the time of generation of the image.

26. A method comprising:

receiving a plurality of independent information feeds from a corresponding plurality of client systems that have a defined geographic position, the information feeds including one or more conversations between persons from the corresponding plurality of client systems and third parties and information specifying a physical location of the plurality of client systems;

receiving by the one or more computer systems rules to analyze the information feeds;

analyzing the one or more conversations in the information feeds to detect one or more status of the one or more conversations, thereby producing an analysis of the information feed;

generating by the one or more computer systems messages regarding the information feeds based on the one or more statuses of the one or more conversations resulting from the analysis of the information feeds;

access a visual representation of the client systems;

associating the messages with selected client systems producing the information feeds in the visual representation of the client systems; and

generating by the one or more computer systems a set of informational depictions of the generated messages, with the informational depictions of the messages when rendered on a display device rendered in juxtaposition with representations of the client systems in the visual representation according to the information specifying a physical location of the plurality of client systems,

wherein the set of informational depictions enables a user of the display device to determine whether an action should be taken with respect to the one or more information feeds.

27. The method of claim 26 wherein at least one of the information feeds comprising information specifying a physical location of the group of client systems.

28. The method of claim 26 further comprising:

generating an image as the representation of the client systems, the image augmented with the set of informational depictions of the generated messages in juxtaposition with the representations of the client systems in the image.

29. The method of claim 26 further comprising:

causing the informational depictions to be projected onto a display device.

30. The method of claim 26 further comprising:

generating the representations of the client systems; and

causing the informational depictions to be projected onto a set of eyeglasses comprising a display device configured to receive the informational depictions and the generated representation of the client systems.

31. The method of claim 26 further comprising:

generating the image and an environment containing the group of client systems; and

generating the informational depictions as pictorial representations that depicted over corresponding client systems.

32. The method of claim 26 further comprising:

generating the pictorial representations; and

generating positional information in the image such that the pictorial representation are depicted over the client systems depicted in the image.

33. The method of claim 26 further comprising:

receiving a map of an area in which the group of client systems are located; and

analyzing the received image to produce positional information regarding the group of client systems in the image.

34. The method of claim 26 further comprising:

receiving a map of an area in which the group of client systems are located;

analyzing the received image to produce positional information regarding the group of client systems in the image; and

generating the informational depictions to be disposed over the representations in the image of those client systems in the group of client systems that are contained in the image at the time of generation of the image.