System and method for processing of UAV based data for risk mitigation and loss control

• US 9,978,030 B2
• Filed: 06/11/2014
• Issued: 05/22/2018
• Est. Priority Date: 06/11/2014
• Status: Active Grant

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Lim, Ben J.
• Primary Examiner(s): Robinson, Kito R
• Application Number:
  US14/301,441
• Publication Number:
  US 20150363717A1
• Time in Patent Office: 1,441 Days
• Field of Search: 705 4, 705 35
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 10/06312 Adjustment or analysis of established resource schedule, e.g. resource or task levelling, or dynamic rescheduling
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/0833 Tracking
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: G06Q 50/18 Legal services

Abstract

This invention relates to a drone based predictive system for detecting and analyzing web and drone based data in order to mitigate potential losses and enhance risk mitigation activities in commercial insurance such as for business owners policies and workers compensation. The drone is able to capture from a plurality of angles and perspectives to provide data to effect a variety of insurance based actions.

Claims

1. A computer system comprising:

one or more data storage devices storing data relating to a plurality of commercial insurance policies;

one or more computer processors in communication with the one or more data storage devices;

a communications interface in communication with the one or more computer processors and the one or more data storage device; and

a memory, coupled to the one or more computer processors, storing program instructions which, when executed by the one or more computer processors, cause the one or more computer processors to;

receive data via the communications interface indicative of a potential exception condition related to at least one of the plurality of commercial insurance policies;

determine an unmanned aerial vehicle (“

UAV”

) commercial insurance data applicability score dependent at least on a building type associated with the at least one of the plurality of commercial insurance policies;

compare the determined score to a threshold;

responsive to the determined score being less than the threshold, forward the data indicative of a potential exception to an insurance workflow subsystem for investigation, without UAV data;

responsive to the determined score being at least the threshold, issue instructions for controlling UAV collection of information, the instructions causing an onboard computer of at least one UAV to control the UAV to autonomously navigate to a building location associated with the at least one of the plurality of commercial insurance policies and to perform optical character recognition of store signage of the building at the location with the at least one of the plurality of commercial insurance policies;

receive data via the communications interface from at the UAV related to the exception condition;

process the data indicative of the potential exception condition and the received data from the UAV to determine at least one policy action for the at least one commercial insurance policy; and

communicate via the communications interface with an insurance subsystem to initiate an insurance workflow process related to the policy action.

2. The system of claim 1, wherein the policy action is based on at least one of a Standard Industrial Classification (SIC) standard a North American Industry Classification System (NAICS) standard.

3. The system of claim 2, wherein the exception condition is a business use not covered in the at least one commercial insurance policy.

4. The system of claim 3, wherein the policy action is re-rating the commercial insurance policy.

5. The system of claim 1, where the policy action is instituting a stop payment via an electronic payment system.

6. The system of claim 5, wherein the instructions include a location of an insured commercial entity.

7. The system of claim 6, wherein the UAV provides video of an insured.

8. The system of claim 1, wherein at least one of the commercial insurance policies is a business owners policy, and the insurance workflow process is initiated at a renewal of the business owners policy.

9. The system of claim 1, wherein receiving data indicative of a potential exception condition related to a commercial insurance policy comprises data from at least one social media source related to an insured commercial entity.

10. The system of claim 1, receiving data indicative of a potential exception condition related to a commercial insurance policy comprises communicating with an insurance agent related to an insurance entity.

11. The system of claim 1, wherein processing the data indicative of a potential exception condition and the received data from the UAV to determine whether the exception condition requires a policy action for the commercial insurance policy comprises accessing data related to the commercial insurance policy to determine whether the exception condition represents a violation of one or more terms of the commercial insurance policy.

12. The system of claim 11, wherein the data indicative of a potential exception condition relates to social media reviews of the business.