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System and method for routing customer support softphone call

  • US 9,979,755 B2
  • Filed: 06/20/2011
  • Issued: 05/22/2018
  • Est. Priority Date: 06/20/2011
  • Status: Active Grant
First Claim
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1. A method of routing a voice communication from a web page to one of a plurality of queues, comprising:

  • determining a plurality of variables for routing the voice communication, each of the variables having at least one first value;

    assigning a default value to each variable for the web page so that the voice communication can be routed to one of the queues regardless of whether the first value has been ascertained; and

    including within a data structure for the variables syntax cues that distinguish between information directly provided by a customer visiting the web page and default values.

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