System and method for providing automatic task assignment and notification

• US 9,984,343 B2
• Filed: 02/01/2016
• Issued: 05/29/2018
• Est. Priority Date: 09/04/2007
• Status: Active Grant

• Current Assignee: Kyndryl Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Shaouy, William P.
• Primary Examiner(s): Loftis, Johnna R
• Assistant Examiner(s): Torrico-Lopez, Alan
• Application Number:
  US15/012,375
• Publication Number:
  US 20160148145A1
• Time in Patent Office: 848 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 10/063116 Schedule adjustment for a person or group
• CPC Class Codes: G06Q 10/063118 Staff planning in a project environment
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

A system and method of managing and prioritizing tasks amongst resources and, more particularly, to a system and method for providing automatic task assignment and notification amongst globally dispersed human resources. The system includes a change of management application configured to store a list of tasks and a task notifier configured to retrieve a list of geographically-dispersed resources and notify selected ones of the geographically-dispersed resources of a priority of completion of one or more tasks retrieved from the change of management application. The system further includes a message application configured to be polled by the task notifier to determine which of the geographically dispersed resources is online or currently working.

Claims

1. A computer program product comprising a non-transitory computer usable storage device having readable program code tangibly embodied in the storage device, the computer program product includes at least one component to:

retrieve a list of geographically-dispersed resources belonging to virtual project teams among different time zones to provide a flexibility of bringing together members from diverse contexts for endeavors, wherein a resources table associates each of the geographically-dispersed resources with a respective plurality of skills, the resources table is stored in a database used as a pointer to other storage areas;

poll a message application to determine which of the geographically dispersed resources is online and currently working;

retrieve a list of tasks from a task table by;

determining that one or more tasks in the task table are associated with a respective plurality of required skills, and

retrieving the one or more tasks;

determine that a first task of the list of tasks matches a first member of the geographically dispersed resources by comparing the respective plurality of required skills of the first task with the respective plurality of skills of the first member;

retrieve a list of current tasks assigned to the first member;

determine that each of the current tasks in the list of current tasks assigned to the first member is lower in priority than the first task; and

reassign ownership of the one of the first task to the first member,

wherein;

a low-priority thread of a processor uses an infinite loop to poll a change of management application for a latest list of newly created or modified tasks which are yet to be started and are modified or added to the change of management application by a web service interface; and

the at least one component is further operable to add the newly created or modified tasks to the task table by adding rows for the newly created or modified tasks and associate each of the newly created or modified tasks with a plurality of required skills by notifying a user through the message application to complete a required skills column in the tasks table for each row for the newly created or modified tasks, wherein;

the computer program product further includes a rules engine configured to;

prioritize the plurality of tasks in the list of tasks;

notify the first member of the geographically-dispersed resources about newly assigned tasks; and

allow a manager to update the rules engine at the time of the newly created or modified tasks, wherein;

the task table is accessible by the processor;

for each of the tasks, the task table includes an entry corresponding to a Task ID, a Priority, and Required Skills;

the Task ID is a pointer pointing to the change of management application;

the priority value is an integer which designates a priority of a respective one of the plurality of the tasks; and

the required skills are a set of skills that are required for a respective one of the plurality of the tasks.

2. The computer program product of claim 1, wherein the message application is an instant message application polled through the web service interface.

3. The computer program product of claim 2, wherein the web service interface interfaces with the change of management application in order for the processor to communicate therewith.

4. The computer program product of claim 1, wherein:

the resources table is accessible by a processor,

the resources table includes a name, a User ID, an Application User ID, and the respective plurality of skills.

5. The computer program product of claim 4, wherein the computer program product includes at least one component configured to add information for any unstarted task that does not have a corresponding task in the tasks table.

10. The computer program product of claim 5, wherein the rules engine uses programmable business logic to prioritize the plurality of tasks and notify the first member of the geographically-dispersed resources about newly assigned tasks.

11. The computer program product of claim 10, wherein the Task ID entry of the task table is in the form of a string, the Priority entry of the task table is in the form of an integer and the Required Skills entry of the task table is in the form of a comma-delineated string of skills.

12. The computer program product of claim 11, wherein the User ID in the resources table is in the form of a string, the Application User ID in the resources table is in the form of a string and the respective plurality of skills in the resources table is in the form of a comma-delineated string.

13. The computer program product of claim 12, wherein the first member of the geographically-dispersed resources is notified about the newly assigned tasks by email or facsimile.

14. The computer program product of claim 13, further comprising at least one component to notify an absence of the manager to the at least one component which includes the rules engine.

15. The computer program product of claim 14, wherein the absence is planned.

6. A system comprising:

a CPU, a computer readable memory and a computer readable storage medium;

program instructions to poll, by a processor through a message application, a list of geographically dispersed resources belonging to virtual project teams among different time zones to determine which geographically dispersed resources are online and currently working to provide a functionality for matching and prioritizing tasks amongst the geographically dispersed resources, wherein a resource table associates each of the geographically dispersed resources with a respective plurality of skills, the resource table is stored in a database used as a pointer to other storage areas;

program instructions to retrieve, by the processor, a latest list of tasks from a task table by;

program instructions to determine that required skills information associated with one or more tasks in the task table is not null; and

program instructions to retrieve the one or more of the tasks;

program instructions to prioritize each of the retrieved tasks for selected ones of the geographically dispersed resources by using an architecture having an executable code which implements programmable business logic;

program instructions to notify, by the processor, the selected ones of the geographically dispersed resources of a newly assigned task and its priority;

program instructions to determine, by the processor, that a first task of the latest list of tasks matches one of the geographically dispersed resources by comparing a respective plurality of required skills of the first task with the respective plurality of skills of the one of the geographically dispersed resources;

program instructions to retrieve, by the processor, a list of current tasks assigned to the matched one of the geographically-dispersed resources;

program instructions to determine, by the processor, that each of the current tasks in the list of current tasks assigned to the matched one of the geographically-dispersed resources is lower in priority than the one of the retrieved tasks;

program instructions to reassign, by the processor, ownership of the one of the retrieved tasks to the matched one of the geographically-dispersed resources;

program instructions to use a low-priority thread which uses an infinite loop to poll for a latest list of newly created or modified tasks which are yet to be started;

program instructions to add rows for the newly created or modified tasks to the task table and associate each of the newly created or modified tasks with a plurality of required skills by notifying a user through the message application to complete a required skills column in the tasks table for the newly created or modified tasks; and

a rules engine configured to;

prioritize the plurality of tasks in the list of tasks;

notify a first member of the geographically-dispersed resources about newly assigned tasks; and

allow a manager to update the rules engine at the time of the newly created or modified tasks, wherein;

the task table is accessible by the processor;

for each of the tasks, the task table includes an entry corresponding to a Task ID, a Priority, and Required Skills;

the Task ID is a pointer pointing to the change of management application;

the priority value is an integer which designates a priority of a respective one of the plurality of the tasks;

the required skills are a set of skills that are required for a respective one of the plurality of the tasks; and

wherein the program instructions are stored on the computer readable storage medium for execution by the CPU via the computer readable memory.

7. The system of claim 6, further comprising prioritizing a new task or tasks assigned to the selected ones of the geographically dispersed resources with a current task.

8. The system of claim 6, wherein the message application is an instant message application polled through a web service interface.

9. The system of claim 8, wherein the web service interface interfaces with a change of management application in order for the processor to communicate therewith.