Securely and efficiently processing telephone orders
First Claim
1. An apparatus comprising:
- a registration module that creates and stores a customer billing profile of a customer, wherein the customer billing profile comprises one or more of billing information, contact information and shipping information of the customer;
a phone connection module that establishes a telephonic connection between the customer and an automated attendant of a merchant, wherein the registration module creates and stores the customer billing profile prior to the phone connection module establishing the telephonic connection;
an identifier module that sends an identifier to the automated attendant in response to the phone connection module establishing the telephonic connection, the identifier linking the customer to a customer billing profile;
a sales identifier module that identifies to the automated attendant one or more of a product and a service offered by the merchant and desired by the customer for purchase as part of a sales order; and
a billing profile module that provides the automated attendant electronic access to the customer billing profile of the customer, the automated attendant processing the sales order using the customer billing profile, wherein billing information of the customer billing profile is unavailable to the automated attendant and to a computer system of the merchant prior to establishing the telephonic connection,wherein at least a portion of the registration module, the phone connection module, the identifier module, the sales identifier module, and the billing profile module comprise one or more of hardware and executable code, the executable code stored on one or more non-transitory computer readable storage media.
2 Assignments
0 Petitions
Accused Products
Abstract
An apparatus includes a registration module that creates and stores a customer billing profile of a customer with billing information, contact information and/or shipping information of the customer. A phone connection module establishes a telephonic connection between the customer and an automated attendant of a merchant. An identifier module sends an identifier to the automated attendant after establishing the telephonic connection. The identifier links the customer to a customer billing profile. A sales identifier module identifies to the automated attendant a product and/or a service offered by the merchant as part of a sales order. A billing profile module provides the automated attendant electronic access to the customer billing profile. The automated attendant processes the sales order using the customer billing profile and billing information of the customer billing profile is unavailable to the automated attendant and to a computer system of the merchant prior to establishing the telephonic connection.
-
Citations
20 Claims
-
1. An apparatus comprising:
-
a registration module that creates and stores a customer billing profile of a customer, wherein the customer billing profile comprises one or more of billing information, contact information and shipping information of the customer; a phone connection module that establishes a telephonic connection between the customer and an automated attendant of a merchant, wherein the registration module creates and stores the customer billing profile prior to the phone connection module establishing the telephonic connection; an identifier module that sends an identifier to the automated attendant in response to the phone connection module establishing the telephonic connection, the identifier linking the customer to a customer billing profile; a sales identifier module that identifies to the automated attendant one or more of a product and a service offered by the merchant and desired by the customer for purchase as part of a sales order; and a billing profile module that provides the automated attendant electronic access to the customer billing profile of the customer, the automated attendant processing the sales order using the customer billing profile, wherein billing information of the customer billing profile is unavailable to the automated attendant and to a computer system of the merchant prior to establishing the telephonic connection, wherein at least a portion of the registration module, the phone connection module, the identifier module, the sales identifier module, and the billing profile module comprise one or more of hardware and executable code, the executable code stored on one or more non-transitory computer readable storage media. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
-
-
15. A method comprising:
-
creating and storing a customer billing profile of a customer, wherein the customer billing profile comprises one or more of billing information, contact information and shipping information of the customer; establishing a telephonic connection between the customer and an automated attendant of a merchant, wherein creating and storing the customer billing profile occurs prior to the establishing the telephonic connection; sending an identifier to the automated attendant in response to establishing the telephonic connection, the identifier linking the customer to a customer billing profile; identifying to the automated attendant one or more of a product and a service offered by the merchant and desired by the customer for purchase as part of a sales order; and providing the automated attendant electronic access to the customer billing profile of the customer, the automated attendant processing the sales order using the customer billing profile, wherein billing information of the customer billing profile is unavailable to the automated attendant and to a computer system of the merchant prior to establishing the telephonic connection. - View Dependent Claims (16, 17, 18, 19, 20)
-
Specification