Controlling reporting by an instrument encapsulation module encapsulating an application program on a user terminal

• US 9,985,851 B2
• Filed: 12/19/2014
• Issued: 05/29/2018
• Est. Priority Date: 12/19/2014
• Status: Active Grant

• Current Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Original Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Inventors: Lindo, Jonathan
• Primary Examiner(s): Blair, Douglas
• Assistant Examiner(s): Doan, Tan
• Application Number:
  US14/577,173
• Publication Number:
  US 20160182322A1
• Time in Patent Office: 1,257 Days
• Field of Search: 709224
• CPC Class Codes: H04L 41/0813 characterised by the conditions triggering a change of settings
• CPC Class Codes: H04L 43/04 Processing captured monitoring data, e.g. for logfile generation
• CPC Class Codes: H04L 43/06 Generation of reports
• CPC Class Codes: H04L 43/16 Threshold monitoring

Abstract

A method includes performing operations as follows on a processor that include receiving metrics reported by user terminals via a data network. The metrics indicating a measured operation of an application program processed by the user terminals. The operations further include determining when a collection of the metrics received from across the user terminals satisfies a rule for modifying metric reporting, and communicating a metric reporting modification command to the user terminals, based on the collection of the metrics received from across the user terminals satisfying the rule for modifying metric reporting, to control future metrics reported by the user terminals for the measured operation of the application program. Related computer program products and systems are disclosed.

Claims

1. A method, comprising:

performing operations as follows on a processor of an application analysis computer in communication with user terminals operating in a communication network, the operations comprising;

receiving metrics reported by user terminals via the communication network, the metrics indicating a measured operation of an application program processed by the user terminals during operations in the communication network;

determining a collection of the metrics received from across the user terminals satisfies a rule for modifying metric reporting, by operations comprising determining when a threshold number of metrics have been received from across a first threshold number of the user terminals;

based on the collection of the metrics received from across the user terminals being determined to satisfy the rule for modifying metric reporting, communicating a metric reporting modification command to the user terminals instructing the user terminals to cease measuring and reporting a defined set of a plurality of different measured operations of the application program to the application analysis computer and to start measuring and reporting a defined subset of the defined set of the plurality of different measured operations of the application program to the application analysis computer;

determining an error condition is indicated by the metrics to be occurring in the operational processing of the application program from across a second threshold number of the user terminals during operations in the communication network; and

based determining that the error condition is indicated by the metrics to be occurring in the operational processing of the application program from across the second threshold number of the user terminals, communicating another metric reporting modification command to the user terminals instructing the user terminals to cease measuring and reporting the defined subset of the defined set of the plurality of different measured operations of the application program to the application analysis computer and resume measuring and reporting the defined set of the plurality of different measured operations of the application program to the application analysis computer.

2. The method of claim 1, wherein:

the defined subset of the defined set of the plurality of different measured operations of the application program comprises a listing of features of the application program that have been performed by the user terminals; and

the defined set of the plurality of different measured operations of the application program comprises the listing of features of the application program that have been performed by the user terminals, a listing of operations performed by the application program to accomplish at least one of the features, and a digital picture screen shot of an application window which is generated by the application program and displayed on a display device of the user terminals.

3. The method of claim 1, wherein:

the determining a collection of the metrics received from across the first threshold number of user terminals satisfies the metric reporting rule, further comprises

determining a threshold number of the user terminals have each indicated by through the received metrics that they have each completed a threshold number of completed operation cycles of the application program; and

the communicating a metric reporting modification command to the user terminals, further comprises

based on determining that the threshold number of the user terminals have each indicated by through the received metrics that they have each completed a threshold number of completed operation cycles of the application program, communicating the metric reporting modification command to the user terminals to decrease how many future metrics are measured and reported by the user terminals for the measured operation of the application program.

4. The method of claim 3,

wherein the communicating the metric reporting modification command to the user terminals, further comprises

based on determining that the threshold number of the user terminals have each indicated by through the received metrics that they have each completed a threshold number of completed operation cycles of the application program, communicating the metric reporting modification command to the user terminals instructing the user terminals to cease measuring and reporting an initial defined set of the plurality of different measured operations of the application program to the application analysis computer and to start measuring and reporting the defined set of the plurality of different measured operations of the application program to the application analysis computer.

5. A computer program product, comprising:

a tangible computer readable storage medium comprising computer readable program code embodied in the medium that when executed by a processor of an application analysis computer in communication with user terminals operating in a communication network that causes the processor to perform operations comprising;

receiving metrics reported by user terminals via the communication network, the metrics indicating a measured operation of an application program processed by the user terminals during operations in the communication network;

determining a collection of the metrics received from across the user terminals satisfies a rule for modifying metric reporting, by operations comprising determining when a threshold number of metrics have been received from across a first threshold number of the user terminals;

based on the collection of the metrics received from across the user terminals being determined to satisfy the rule for modifying metric reporting, communicating a metric reporting modification command to the user terminals instructing the user terminals to cease measuring and reporting a defined set of a plurality of different measured operations of the application program to the application analysis computer and to start measuring and reporting a defined subset of the defined set of the plurality of different measured operations of the application program to the application analysis computer;

determining an error condition is indicated by the metrics to be occurring in the operational processing of the application program from across second threshold number of the user terminals during operations in the communication network; and

based determining that the error condition is indicated by the metrics to be occurring in the operational processing of the application program from across the second threshold number of the user terminals, communicating another metric reporting modification command to the user terminals instructing the user terminals to cease measuring and reporting the defined subset of the defined set of the plurality of different measured operations of the application program to the application analysis computer and resume measuring and reporting the defined set of the plurality of different measured operations of the application program to the application analysis computer.

6. The computer program product of claim 5, wherein:

the defined subset of the defined set of the plurality of different measured operations of the application program comprises a listing of features of the application program that have been performed by the user terminals; and

the defined set of the plurality of different measured operations of the application program comprises the listing of features of the application program that have been performed by the user terminals, a listing of operations performed by the application program to accomplish at least one of the features, and a digital picture screen shot of an application window which is generated by the application program and displayed on a display device of the user terminals.

7. The computer program product of claim 5, wherein:

the determining when a collection of the metrics received from across the user terminals satisfies the metric reporting rule, further comprises

determining a threshold number of the user terminals have each indicated by through the received metrics that they have each completed a threshold number of completed operation cycles of the application program; and

the communicating a metric reporting modification command to the user terminals, further comprises

based on determining that the threshold number of the user terminals have each indicated by through the received metrics that they have each completed a threshold number of completed operation cycles of the application program, communicating the metric reporting modification command to the user terminals to decrease how many future metrics are measured and reported by the user terminals for the measured operation of the application program.

8. The computer program product of claim 7,

wherein the communicating the metric reporting modification command to the user terminals, further comprises

based on determining that the threshold number of the user terminals have each indicated by through the received metrics that they have each completed a threshold number of completed operation cycles of the application program, communicating the metric reporting modification command to the user terminals instructing the user terminals to cease measuring and reporting an initial defined set of the plurality of different measured operations of the application program to the application analysis computer and to start measuring and reporting the defined set of the plurality of different measured operations of the application program to the application analysis computer.