Systems and methods for implementing instant social image cobrowsing through the cloud

• US 9,992,242 B2
• Filed: 08/24/2016
• Issued: 06/05/2018
• Est. Priority Date: 10/10/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Isaacs, Charles Hart
• Primary Examiner(s): Nguyen, Joseph J
• Application Number:
  US15/246,318
• Publication Number:
  US 20170054772A1
• Time in Patent Office: 650 Days
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 3/0488 using a touch-screen or digitiser, e.g. input of commands through traced gestures
• CPC Class Codes: G06F 3/04883 for inputting data by handwriting, e.g. gesture or text
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 45/3065 for real time traffic
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04L 65/4025 where none of the additional parallel sessions is real time or time sensitive, e.g. downloading a file in a parallel FTP session, initiating an email or combinational services
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04N 7/141 between two video terminals, e.g. videophone telephonic communication systems combined with television receiver for reception of entertainment or information matter H04M11/085
• CPC Class Codes: H04N 7/147 Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals selecting H04Q
• CPC Class Codes: H04N 7/155 involving storage of or access to video conference sessions tracking arrangements for later retrieval of a computer conference content or participants activities H04L12/1831
• CPC Class Codes: H04W 4/21 for social networking applications
• CPC Class Codes: H04W 4/60 Subscription-based services using application servers or record carriers, e.g. SIM application toolkits

Abstract

In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing instant social image cobrowsing through the cloud, including, for example, means for loading an application at the client device, the application displaying a graphical interface at the client device; receiving input at the graphical interface of the client device to initiate an instant share session; generating an action at the client device to request an instant share session; communicating the action from the client device to a remote host organization via a public Internet; receiving, at the client device, a pointer to a dynamically created co-browse site at the host organization responsive to communicating the action from the client device to the remote host organization; following the pointer to the dynamically created co-browse site at the host organization communicably linking the client device with the host organization; and exchanging a video telephony stream between the client device and a remote party through the dynamically created co-browse site. Other related embodiments are disclosed.

Claims

1. A method at a client device having at least a processor and a memory therein, wherein the method comprises:

displaying an instant share icon to an application executing at the client device;

receiving input at the client device indicating an instant share icon within the application has been selected within the application;

connecting the user device with a remote party through a dynamically created co-browse site at a host organization pursuant to the selection of the instant share icon within the application, wherein the user device is connected with the remote party without any user having pre-arranged any meeting time or any meeting place with the remote party;

exchanging a video telephony stream between the client device and the remote party through the dynamically created co-browse site by communicating video from the remote party through the dynamically created co-browse site to the client device, wherein the remote party is viewable upon a display screen of the client device and wherein the remote party cannot see the user through the client device, and further wherein the remote party has a view of the application displayed to the display screen of the client device; and

wherein the remote party is to provide information to the user through the dynamically created co-browse site.

2. The method of claim 1, wherein the remote party is a live expert or support person to render a satisfactory solution to the user at the client device via the dynamically created co-browse site.

3. The method of claim 1, wherein the application executing at the client device comprises a mobile application provided by a third party separate from the remote host organization;

wherein the mobile application is branded by the third party; and

wherein the mobile application is configured to interface with the remote host organization upon receiving the input at the client device indicating that an instant share icon within the application has been selected within the application.

4. The method of claim 1:

wherein connecting the user device with the remote party through the dynamically created co-browse site comprises routing a request from the user device to create the dynamically created co-browse site through an escalation path according to routing rules;

wherein the routing rules determine a priority for escalating the instant share session to a live expert to participate as the remote party in exchanging the video telephony stream with the client device through the dynamically created co-browse site.

5. The method of claim 4, further comprising:

feeding the view shared by the user to one or more designated social network where others may view the user'"'"'s shared view as fed to the dynamically created co-browse site.

6. The method of claim 1, wherein the recorded video telephony stream is published to a community forum for reference as a solution to a specified problem.

7. Non-transitory computer readable storage media having instructions stored thereon that, when executed by a processor of a client device, the instructions cause the client device to perform operations including:

displaying an instant share icon to an application executing at the client device;

receiving input at the client device indicating that an instant share icon within the application has been selected within the application;

connecting the user device with a remote party through a dynamically created co-browse site at a host organization pursuant to the selection of the instant share icon within the application, wherein the user device is connected with the remote party without any user having pre-arranged any meeting time or any meeting place with the remote party;

exchanging a video telephony stream between the client device and the remote party through the dynamically created co-browse site by communicating video from the remote party through the dynamically created co-browse site to the client device, wherein the remote party is viewable upon a display screen of the client device and wherein the remote party cannot see the user through the client device, and further wherein the remote party has a view of the application displayed to the display screen of the client device; and

wherein the remote party is to provide information to the user through the dynamically created co-browse site.

8. The non-transitory computer readable storage media of claim 7, wherein the remote party is a live expert or support person to render a satisfactory solution to the user at the client device via the dynamically created co-browse site.

9. The non-transitory computer readable storage media of claim 7, wherein the application executing at the client device comprises a mobile application provided by a third party separate from the remote host organization;

wherein the mobile application is branded by the third party; and

wherein the mobile application is configured to interface with the remote host organization upon receiving the input at the client device indicating that an instant share icon within the application has been selected within the application.

10. The non-transitory computer readable storage media of claim 7:

wherein connecting the user device with the remote party through the dynamically created co-browse site comprises routing a request from the user device to create the dynamically created co-browse site through an escalation path according to routing rules;

wherein the routing rules determine a priority for escalating the instant share session to a live expert to participate as the remote party in exchanging the video telephony stream with the client device through the dynamically created co-browse site.

11. The non-transitory computer readable storage media of claim 10, wherein the instructions case the client device to perform operations further comprising:

feeding the view shared by the user to one or more designated social network where others may view the user'"'"'s shared view as fed to the dynamically created co-browse site.

12. The non-transitory computer readable storage media of claim 7, wherein the recorded video telephony stream is published to a community forum for reference as a solution to a specified problem.

13. A mobile computing device comprising:

a processor and a memory to execute instructions at the mobile computing device;

a touchscreen to display a graphical interface at the mobile computing device;

the processor to display to the touchscreen an instant share icon to an application executing at the client device;

the touchscreen to receive input at the client device indicating that an instant share icon within the application has been selected within the application;

a network interface to connect the user device with a remote party through a dynamically created co-browse site at a host organization pursuant to the selection of the instant share icon within the application, wherein the user device is connected with the remote party without any user having pre-arranged any meeting time or any meeting place with the remote party;

the network interface to exchange a video telephony stream between the client device and the remote party through the dynamically created co-browse site by communicating video from the remote party through the dynamically created co-browse site to the client device, wherein the remote party is viewable upon the touchscreen of the client device and wherein the remote party cannot see the user through the client device, and further wherein the remote party has a view of the application displayed to the touchscreen of the client device; and

wherein the remote party is to provide information to the user through the dynamically created co-browse site.

14. The mobile computing device of claim 13, wherein the remote party is a live expert or support person to render a satisfactory solution to the user at the client device via the dynamically created co-browse site.

15. The mobile computing device of claim 13, wherein the application executing at the client device comprises a mobile application provided by a third party separate from the remote host organization;

wherein the mobile application is branded by the third party; and

wherein the mobile application is configured to interface with the remote host organization upon receiving the input at the client device indicating that an instant share icon within the application has been selected within the application.

16. The mobile computing device of claim 13:

wherein connecting the user device with the remote party through the dynamically created co-browse site comprises routing a request from the user device to create the dynamically created co-browse site through an escalation path according to routing rules;

wherein the routing rules determine a priority for escalating the instant share session to a live expert to participate as the remote party in exchanging the video telephony stream with the client device through the dynamically created co-browse site.

17. The mobile computing device of claim 13, wherein the network interface is to further feed the view shared by the user to one or more designated social network where others may view the user'"'"'s shared view as fed to the dynamically created co-browse site.