System and method for call management
First Claim
1. A computer-implemented method for providing a location of a wireless device and sending an emergency communication to an emergency service, the method comprising:
- (a) receiving a user request from the wireless device to send the emergency communication;
(b) obtaining initial latitude and longitude coordinates for the wireless device;
(c) refining the initial latitude and longitude coordinates by comparing relative signal strengths of nearby access points with locations of the nearby access points stored on a database to obtain a refined location, wherein the nearby access points comprise at least one Wi-Fi or Bluetooth access point;
(d) providing the refined location of the wireless device to the emergency service by writing the refined location to an emergency database associated with the emergency communication, wherein the refined location is provided to the emergency service after multiple location sensor inputs are used to enhance location accuracy of the wireless device; and
(e) sending the emergency communication to the emergency service only after the refined location has been written to the emergency database.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method are provided in accordance with the various aspects of the invention that enhance the information regarding a caller and a call location. Such calls are typically sent to a dispatcher that handles urgent or emergency calls. The information provided can be in the form of a message that is includes specifics about the call initiator and the nature of and/or reason for the call; a message that is converted to verbal form from text-to-speech; and/or the message may include location information, especially as it relates to representing a wireless device as a landline location based on nearby communication options, such as Wi-Fi or Bluetooth beacons.
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Citations
26 Claims
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1. A computer-implemented method for providing a location of a wireless device and sending an emergency communication to an emergency service, the method comprising:
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(a) receiving a user request from the wireless device to send the emergency communication; (b) obtaining initial latitude and longitude coordinates for the wireless device; (c) refining the initial latitude and longitude coordinates by comparing relative signal strengths of nearby access points with locations of the nearby access points stored on a database to obtain a refined location, wherein the nearby access points comprise at least one Wi-Fi or Bluetooth access point; (d) providing the refined location of the wireless device to the emergency service by writing the refined location to an emergency database associated with the emergency communication, wherein the refined location is provided to the emergency service after multiple location sensor inputs are used to enhance location accuracy of the wireless device; and (e) sending the emergency communication to the emergency service only after the refined location has been written to the emergency database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A non-transitory computer readable medium having a series of instructions that, when executed by a processor, cause the processor to perform steps comprising:
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(a) receiving a user request from a wireless device to send an emergency communication to an emergency service; (b) obtaining initial latitude and longitude coordinates for the wireless device; (c) refining the initial latitude and longitude coordinates by comparing relative signal strengths of nearby access points with locations of the nearby access points stored on a database to obtain a refined location, wherein the nearby access points comprise at least one Wi-Fi or Bluetooth access point; (d) providing the refined location of the wireless device to the emergency service by writing the refined location to an emergency database associated with the emergency communication, wherein the refined location is provided to the emergency service after multiple location sensor inputs are used to enhance location accuracy of the wireless device; and (e) sending the emergency communication to the emergency service only after the refined location has been written to the emergency database. - View Dependent Claims (14, 15, 16, 17, 18)
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19. A wireless device comprising at least one processor, at least one receiver operably connected to the at least one processor, and at least one memory, wherein the device further comprises:
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(a) an interface module receiving a request from a user to send an emergency communication to an emergency service; (b) a control module obtaining initial latitude and longitude coordinates for the wireless device and refining the initial latitude and longitude coordinates by comparing relative signal strengths of nearby access points with locations of the nearby access points stored on a database to obtain a refined location, wherein the nearby access points comprise at least one Wi-Fi or Bluetooth access point; (c) a communication module providing the refined location of the wireless device to the emergency service by writing the refined location to an emergency database associated with the emergency communication, wherein the refined location is provided to the emergency service after multiple location sensor inputs are used to enhance location accuracy of the wireless device; and (d) sending the emergency communication to the emergency service only after the refined location has been written to the emergency database. - View Dependent Claims (20, 21, 22, 23, 24, 25)
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26. A system for providing a location of a wireless device and sending an emergency communication to an emergency service, the system comprising:
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(a) the wireless device comprising a user interface for receiving a request to send the emergency communication to the emergency service; (b) a database for storing location information for the wireless device, the location information comprising initial latitude and longitude coordinates of the wireless device; and (c) a computing device configured to perform steps comprising; i) receiving the request to send the emergency communication to the emergency service; ii) obtaining the initial latitude and longitude coordinates of the wireless device and refining the initial latitude and longitude coordinates by comparing relative signal strengths of nearby access points with locations of the nearby access points stored on a database to obtain a refined location, wherein the nearby access points comprise at least one Wi-Fi or Bluetooth access point; iii) providing the refined location of the wireless device to the emergency service by writing the refined location to an emergency database associated with the emergency communication, wherein the refined location is provided to the emergency service after multiple location sensor inputs are used to enhance location accuracy of the wireless device; and iv) sending the emergency communication to the emergency service only after the refined location has been written to the emergency database.
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Specification