Systems and methods for data collection and providing coupons at a point of return

• US 9,996,839 B2
• Filed: 07/14/2016
• Issued: 06/12/2018
• Est. Priority Date: 04/18/2005
• Status: Active Grant

• Current Assignee: The Retail Equation, Inc. (Bamboo Health, Inc.)
• Original Assignee: The Retail Equation, Inc. (Bamboo Health, Inc.)
• Inventors: Hammond, Mark S., Hilinski, Mark R., Speights, David B., Vu, Kenny C., Holland, James D., Bradshaw, Peter L.
• Primary Examiner(s): Lee, Seung
• Application Number:
  US15/210,079
• Publication Number:
  US 20170039572A1
• Time in Patent Office: 698 Days
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/407 Cancellation of a transaction
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0253 During e-commerce, i.e. online transactions
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

Systems and methods are described for collecting data at a merchant'"'"'s point of return for use in processing a merchandise return transaction that is being requested by a customer. In various embodiments, the data may be collected using a wide variety of data collection technologies and may be used in conjunction with stored data, including data collected from other merchants, by a return authorization system to make a determination whether to accept or deny the requested merchandise return and whether to provide a coupon to the customer. The data may additionally or alternatively be used to determine whether to issue a warning to the customer about limitations on future return transactions presented by the customer. Examples of data categories that may be collected include, but are not limited to, information about: the merchant, the customer, the requested transaction, the merchandise being returned, one or more receipts, a clerk processing the transaction, and other general applicable information.

Claims

1. A method as recited in processing a merchandise return, comprising the steps of:

identifying shared return information about prior merchandise returns of items being returned by different consumers to different merchants, wherein the shared return information is shared among the different merchants, the shared return information further comprising whether the prior merchandise returns were authorized, and the shared return information further comprising consumer identification information regarding the different consumers associated with the prior merchandise returns;

obtaining from the merchant'"'"'s point of return, information about the items associated with a consumer and a current merchandise return of the consumer;

obtaining from the merchant'"'"'s point of return, consumer identification information regarding the consumer making the current merchandise return;

determining a return history of the consumer based on the shared return information and the consumer identification information; and

determining acceptability of future merchandise returns by the consumer based at least in part on the return history of the consumer.

2. The method as recited in claim 1, wherein determining acceptability of future returns includes:

determining a fraud score indicative of likelihood that the consumer will make fraudulent returns in the future.

3. The method as recited in claim 2, and further comprising the step of:

utilizing the fraud score to determine an additional action related to the consumer.

4. The method as recited in claim 3, wherein the additional action is a warning to the consumer regarding future returns if the fraud score exceeds a threshold.

5. The method as recited in claim 4, wherein the warning to the consumer comprises at least one of:

printing the warning, printing the warning on a receipt for the current merchandise return, emailing the warning, electronically transmitting the warning, mailing the warning, displaying the warning, and providing an aural warning.

6. The method as recited in claim 3, wherein the additional action is prohibiting the consumer from making the current merchandise return if the fraud score exceeds a threshold.

7. The method as recited in claim 3, wherein the additional action is offering the consumer one of a coupon or a credit based on the fraud score.

8. The method as recited in claim 1, wherein determining the return history of the consumer includes identifying, in one or more databases, previous returns of the consumer from one or more retailers.

9. The method as recited in claim 1, and further comprising the step of:

determining whether to authorize the current merchandise return made by the consumer at the merchant'"'"'s point of return based, at least in part, on the items being returned by the consumer and the return history of the consumer.