Methods and systems for providing personal shopping services

• US 9,996,869 B2
• Filed: 03/29/2016
• Issued: 06/12/2018
• Est. Priority Date: 03/01/2012
• Status: Active Grant

• Current Assignee: Transform Sr Brands, LLC (ESL Investments, Inc.)
• Original Assignee: Sears Brands LLC (Sears Holdings Corporation)
• Inventors: Munjal, Leena, Lampert, Eddie, Jaffe, Eric
• Primary Examiner(s): Sittner, Matthew T
• Application Number:
  US15/084,001
• Publication Number:
  US 20160284008A1
• Time in Patent Office: 805 Days
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0214 Referral reward systems
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0631 Item recommendations

Abstract

A method and system for providing personal shopping assistance via a computing device includes hosting a database of information regarding a customer, hosting a database of information regarding a personal shopper, and associating the customer with the personal shopper. The personal shopper is provided the ability to recommend at least one of a product or a service relevant to the customer and receiving an indication of the purchase of the recommended product or service by the customer. An incentive system may provide a reward to the personal shopper based upon the purchased product or service, including a commission or other reward. The system may be implemented on a desktop and/or mobile device as desired to provide flexibility in implementation.

Claims

1. A non-transitory computer-readable media having stored thereon computer executable instructions, wherein the instructions perform steps for providing personal shopping assistance via a computing device, comprising:

hosting a database of information regarding a customer;

hosting a database of information regarding a personal shopper;

tracking a performance metric of the personal shopper;

associating the customer with the personal shopper based on a location, shopping interests, and the tracked performance metric of the personal shopper;

causing a graphical user interface to provide the personal shopper with the ability to request an invitation to become the personal shopper for the customer via a selection of one or more graphical elements of the graphical user interface;

causing, via a selection of one or more graphical elements of the graphical user interface, a catalog to be created, wherein the catalog comprises one or both of a recommended product and a recommended service, one or both of a product offering and a service offering customized for the customer, and one or more comments by the personal shopper providing reasons for including the particular product or service offerings in the catalog;

causing the graphical user interface to provide the personal shopper with a plurality of different types of graphical user interfaces that are selected by the personal shopper, via a selection of one or more graphical elements of the graphical user interface, to create a customized graphical user interface for the customer;

receiving an indication of a purchase, by the customer, of the recommended product sold or service provided by a retailer; and

providing a reward to the personal shopper based upon the purchased product or service.

2. The non-transitory computer-readable media according to claim 1, further comprising:

determining a personalized catalog of products including the recommended product or service; and

tracking both online and offline activities of the customer.

3. The non-transitory computer-readable media according to claim 1, wherein the reward is a commission based upon the sale price of the recommended product or service.

4. The non-transitory computer-readable media according to claim 1, wherein associating the customer with the personal shopper includes a determination of a connection between the customer and the personal shopper, and wherein the customer initiates the association of the customer with the personal shopper.

5. The non-transitory computer-readable media according to claim 1, wherein associating the customer with the personal shopper includes a determination of a connection between the customer and the personal shopper, wherein the determination of the connection between the customer and the personal shopper comprises social connections, and wherein the personal shopper initiates the association of the customer with the personal shopper.

6. The non-transitory computer-readable media according to claim 5, wherein the social connection is determined through the query of a social media application.

7. The non-transitory computer-readable media according to claim 1, further comprising hosting a database of information related to a plurality of products or services, wherein the recommended at least one product or service is selected from the plurality of products and services, and wherein the recommended at least one product or service is a proactive recommendation by the personal shopper.

8. The non-transitory computer-readable media according to claim 7, wherein the database of information related to a plurality of products or services is hosted by a retail establishment.

9. The non-transitory computer-readable media according to claim 1, further comprising hosting a database of information regarding an account manager and associating the personal shopper with the account manager.

10. The non-transitory computer-readable media according to claim 1, further comprising providing a user interface having graphical user interface elements adapted for display on the computing device to allow the customer and the personal shopper the ability to discuss the recommended product or service.

11. The non-transitory computer-readable media according to claim 10, wherein the ability to discuss the recommended product or service is provided through at least one of voice, text, email, or video.

12. The non-transitory computer-readable media according to claim 11, wherein the ability to discuss the recommended product or service further comprises the ability to share at least one of the customer'"'"'s or the personal shopper'"'"'s web browsing over a network connection.

13. The non-transitory computer-readable media according to claim 1, wherein at least one customer is associated with the personal shopper as a reward for performance by the personal shopper.

14. The non-transitory computer-readable media according to claim 1, further comprising providing a user interface having graphical user interface elements adapted for display on the computing device to allow the personal shopper to communicate directly with at least one of the plurality of customers.

15. The non-transitory computer-readable media according to claim 1, further comprising providing a user interface having graphical user interface elements adapted for display on the computing device to display information regarding a customer'"'"'s personal information.

16. The non-transitory computer-readable media according to claim 15, wherein the customer'"'"'s personal information is provided by data mining.

17. The non-transitory computer-readable media according to claim 1, wherein a customer may be associated with a plurality of personal shoppers.

18. The non-transitory computer-readable media according to claim 1, wherein, as part of a registration process of the personal shopper, the personal shopper is provided with the ability to cull an established contact list to associate the customer with the personal shopper.

19. The non-transitory computer-readable media according to claim 1, wherein associating the customer with the personal shopper is performed only upon authorization by both the customer and the personal shopper.

20. The non-transitory computer-readable media according to claim 1, further comprising:

associating each of a plurality of personal shoppers with at least one customer; and

hosting a database indicative of the rewards to each of the personal shoppers.

21. The non-transitory computer-readable media according to claim 1, further comprising:

causing a graphical user interface that, via a selection of one or more graphical elements of the graphical user interface, allows the personal shopper to access an online personal shopper account via an online social network account, wherein the online personal shopper account and the online social network account are different accounts.