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Online interaction processing

  • US RE43,031 E1
  • Filed: 03/12/2008
  • Issued: 12/13/2011
  • Est. Priority Date: 10/25/2001
  • Status: Active Grant
First Claim
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1. A computer-implemented method for processing online interactions, said method comprising:

  • accessing two online interactions;

    generating, using a processing unit, two interaction descriptors from the two online interactions using grammatical and semantic processing; and

    analyzing, using the processing unit, the two descriptors together to determine a piece of information related to the interactions;

    wherein the two interactions are from different time frames,wherein one descriptor includes a generalization of the corresponding interaction, andwherein the two interactions are from different modes of communication.

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