Maintenance system for a telecommunication installation
First Claim
1. A maintenance system for maintaining a telecommunication installation using a maintenance server, said installation comprising equipment units, an installation management arrangement and a communication arrangement for communication between a network line and said equipment units and said management arrangement, said system comprising a portable assistance device that can be located in the installation, and can be moved between different telecommunication installations, but is autonomous with respect to the installation where the portable assistance device is located for entering(i) an identifier of said installation and a telecommunication address of said maintenance server on at least one of said management arrangement and said communication arrangement to enable calling of said maintenance server as a function of the entered address and(ii) information on at least one fault in the installation to enable said maintenance server to select a maintenance session as a function of said entered identifier of said installation and said fault information transmitted by said assistance device and to transmit instructions to said assistance device which shows the transmitted instructions to be executed in said installation.
1 Assignment
0 Petitions
Accused Products
Abstract
The invention provides a portable and autonomous assistance device to derive information on faults in a private telecommunication installation comprising particularly equipment units to assist the client owning the installation in maintaining the latter. A maintenance session is selected in a maintenance server of the service provider managing the installation as a function of information transmitted by the assistance device so as to provide instructions in the device. The address of the server and an identifier of the equipment unit are rapidly read by means of a bar code reader which can also read bar codes in a user manual. The assistance device also serves to configure a terminal (TE) by means of a configuration session opened in a server (SFT) of the terminal manufacturer.
13 Citations
41 Claims
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1. A maintenance system for maintaining a telecommunication installation using a maintenance server, said installation comprising equipment units, an installation management arrangement and a communication arrangement for communication between a network line and said equipment units and said management arrangement, said system comprising a portable assistance device that can be located in the installation, and can be moved between different telecommunication installations, but is autonomous with respect to the installation where the portable assistance device is located for entering
(i) an identifier of said installation and a telecommunication address of said maintenance server on at least one of said management arrangement and said communication arrangement to enable calling of said maintenance server as a function of the entered address and (ii) information on at least one fault in the installation to enable said maintenance server to select a maintenance session as a function of said entered identifier of said installation and said fault information transmitted by said assistance device and to transmit instructions to said assistance device which shows the transmitted instructions to be executed in said installation.
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9. A method of maintaining a telecommunication installation using a maintenance server, said installation comprising equipment units, an installation management arrangement and communication arrangement for communication between a network line and said equipment units and said management arrangement, said method being performed with the aid of a portable assistance device that can be located in different installations and comprising:
- causing the portable assistance device to be brought to the installation, then entering, information about the type of said installation and about at least one fault in said installation calling said maintenance server from said assistance device, transmitting said information from said assistance device to said maintenance server and receiving said information at said maintenance server, searching for a maintenance session in said maintenance server as a function of the transmitted and received information, and causing the maintenance server to execute a maintenance session that has been found by displaying on said assistance device instructions transmitted by said maintenance server and by executing said instructions in said installation.
- View Dependent Claims (10, 11, 12, 13)
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14. A method of configuring an equipment unit in a telecommunication installation including an installation management arrangement and a communication arrangement for communication between a network line and equipment units and said management arrangement, the manufacturer of the equipment unit having a server, the method being performed with the aid of a portable assistant device that can be located on different installations and comprising:
- bringing the portable device to the installation, then calling said manufacturer server from said assistance device and transmitting an identifier of said equipment unit from said assistance device to said manufacturer server and receiving the identifier of said equipment unit at said manufacturer server, opening a configuration session in said manufacturer server as a function of the transmitted and received identifier, and executing said configuration session by displaying on said assistance device instructions transmitted by said manufacturer server and by executing said instructions.
- View Dependent Claims (15, 16, 17, 18, 19)
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20. A client device, comprising:
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a communication module configured to communicatively connect the client device to a maintenance server; a control unit coupled to the communication module and configured to provide to the maintenance server, information on at least one fault in a telecommunication installation; and a display unit coupled to the control unit and configured to display fault-correcting instructions usable to correct the at least one fault, wherein the fault-correcting instructions are received from the maintenance server in response to the information on at least one fault, wherein the client device is a transportable device that is movable between different telecommunication installations and is configured to connect to the maintenance server after being brought to a particular telecommunications installation. - View Dependent Claims (24, 25, 26, 27, 28, 29, 30, 31)
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21. A maintenance server, comprising:
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a storage medium; a plurality of instructions stored on the storage medium that if executed cause the maintenance server to; receive, from a client device, information on at least one fault in a telecommunication installation; retrieve fault-correcting instructions based at least on the information on at least one fault; and transmit, to the client device, the fault-correcting instructions to be displayed on the client device, wherein the client device is a transportable device that is movable between different telecommunication installations and is configured to provide information on the at least one fault in the telecommunication installation after being brought to the telecommunications installation. - View Dependent Claims (32, 33, 34, 35)
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22. A method, comprising:
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bringing a remote assistance device to a particular telecommunication installation, the remote access device being locatable at different telecommunication installations; establishing a connection by the remote assistance device with a maintenance server; transmitting by a control unit of the remote assistance device to the maintenance server, information on at least one fault in the telecommunication installation; and displaying on a display unit of the remote assistance device, fault-correcting instructions usable to correct the at least one fault, wherein the fault-correcting instructions are received from the maintenance server in response to the information on at least one fault. - View Dependent Claims (36, 37, 38, 39)
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23. A method, comprising:
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causing a client device to be brought to a telecommunication installation, the client device being locatable at different telecommunication installations; receiving by a maintenance server, from the client device, information on at least one fault in the telecommunication installation; retrieving by the maintenance server, fault-correcting instructions usable to correct the at least one fault, wherein the fault-correcting instructions are based at least on the information on at least one fault; and transmitting to the client device, the fault-correcting instructions to be displayed by the client device. - View Dependent Claims (40, 41)
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Specification