Apparatus and method for managing voice communications

• US 10,015,553 B2
• Filed: 10/14/2015
• Issued: 07/03/2018
• Est. Priority Date: 12/10/2009
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Bi, Haifeng, Bi, Xiaolian
• Primary Examiner(s): Peng, Fred
• Application Number:
  US14/883,570
• Publication Number:
  US 20160037219A1
• Time in Patent Office: 993 Days
• Field of Search: 725 32, 725 34- 36
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04N 21/4112 having fewer capabilities than the client, e.g. thin client having less processing power or no tuning capabilities
• CPC Class Codes: H04N 21/41265 having a remote control device for bidirectional communication between the remote control device and client device unidirectional remote control device H04N21/42204
• CPC Class Codes: H04N 21/44008 involving operations for analysing video streams, e.g. detecting features or characteristics in the video stream arrangements characterised by components specially adapted for monitoring, identification or recognition of video in broadcast systems H04H60/59
• CPC Class Codes: H04N 21/478 Supplemental services, e.g. displaying phone caller identification, shopping application
• CPC Class Codes: H04N 21/47815 Electronic shopping payment schemes, payment architectures or payment protocols for electronic shopping systems G06Q20/12
• CPC Class Codes: H04N 21/4788 communicating with other users, e.g. chatting arrangements for providing for computer conferences, e.g. chat rooms, to substation in data switching networks H04L12/1813; distributed application using peer-to-peer [P2P] networks H04L67/104
• CPC Class Codes: H04N 21/6181 involving transmission via a mobile phone network arrangements for providing broadcast or conference services to substation in data switching networks in combination with wireless systems H04L12/189; wireless uplink channel access H04W74/004
• CPC Class Codes: H04N 21/6187 involving transmission via a telephone network, e.g. POTS

Abstract

A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive a call request from a set top box that is remote from the server where the call request identifies a telephone number that is presented from video content presented by the set top box where the telephone number is detected based on a combination of image pattern recognition and speech recognition and where the telephone number is associated with a marketing entity, establish a voice communication with a first telephone device associated with the set top box, and establish the voice communication with a second telephone device associated with the telephone number and the marketing entity if the first telephone device accepts the voice communication. Other embodiments are disclosed.

Claims

1. A device comprising:

a processing system including a processor; and

an instruction memory that stores executable instructions that, when executed by the processing system, facilitate performance of operations, the operations comprising;

associating a telephone number with media content;

storing the telephone number in a telephone number memory, resulting in a stored telephone number;

presenting the media content at a display device, wherein the associating and the storing are performed prior to the presenting;

determining that an image pattern displayed from a video component of the media content and presented at the display device represents a first telephone number, using image pattern recognition;

converting the image pattern to detect the first telephone number, resulting in a detected first telephone number;

comparing the detected first telephone number with the stored telephone number to determine whether the detected first telephone number matches the stored telephone number;

responsive to the detected first telephone number having been detected, determining a second telephone number from an audio component of the media content using speech recognition; and

responsive to determining a matching condition including a first match between the detected first telephone number and the stored telephone number and a second match between the detected first telephone number and the second telephone number, presenting an option to establish voice communication with a party associated with the media content.

2. The device of claim 1, wherein the converting comprises converting the image pattern to a first text comprising the detected first telephone number, and wherein the operations further comprise:

converting the audio component of the media content to a second text;

detecting the second telephone number in the second text; and

comparing the first text with the second text to determine whether the first telephone number matches the second telephone number.

3. The device of claim 2, wherein the operations further comprise buffering a portion of the audio component to generate a buffered portion, and wherein the converting the audio component comprises converting the buffered portion.

4. The device of claim 3, wherein the buffered portion is converted using the speech recognition.

5. The device of claim 1, wherein the image pattern recognition is implemented according to a user profile and wherein the instruction memory and the telephone number memory are comprised in a memory storage device coupled to the processing system.

6. The device of claim 1, wherein the image pattern recognition is implemented according to a user service plan, wherein the user service plan is offered by a service provider in communication with the device.

7. The device of claim 1, wherein the operations further comprise:

responsive to a determination that the media content includes a plurality of telephone numbers, displaying a menu of the plurality of telephone numbers and an overlay at the display device with a message regarding selecting and calling one of the plurality of telephone numbers.

8. The device of claim 7, wherein the operations further comprise:

receiving an input from user equipment in response to the message, the input comprising selection of a telephone number from the menu, resulting in a selected telephone number; and

transmitting a call request to a remote server in accordance with the input, to establish the voice communication between a first telephone device associated with the user equipment and a second telephone device associated with the selected telephone number.

9. The device of claim 1, wherein the determining that the image pattern displayed from the video component of the media content and presented at the display device represents the first telephone number further comprises:

recognizing a telephone number format in the image pattern; and

detecting that the image pattern conforms to a valid telephone number.

10. The device of claim 9, wherein the detecting that the image pattern conforms to the valid telephone number further comprises detecting that the image pattern conforms to a telephone number having seven digits, ten digits, or eleven digits.

11. A method comprising:

associating, by a processing system including a processor, a telephone number with media content;

storing, by the processing system, the telephone number in a memory coupled to the processing system, resulting in a stored telephone number;

presenting, by the processing system, the media content at a display device, wherein the associating and the storing are performed prior to the presenting;

determining, by the processing system, that an image pattern displayed from a video component of the media content and presented at the display device represents a first telephone number, using image pattern recognition;

converting, by the processing system, the image pattern to detect the first telephone number, resulting in a detected first telephone number;

comparing, by the processing system, the detected first telephone number with the stored telephone number to determine whether the detected first telephone number matches the stored telephone number;

responsive to the detected first telephone number having been detected, determining, by the processing system, a second telephone number from an audio component of the media content using speech recognition; and

responsive to determining a matching condition including a first match between the detected first telephone number and the stored telephone number and a second match between the detected first telephone number and the second telephone number, presenting, by the processing system, an option to establish voice communication with a party associated with the media content,

wherein the image pattern recognition is selectively implemented according to a user profile or according to a user service plan.

12. The method of claim 11, wherein the converting comprises converting the image pattern to a first text comprising the detected first telephone number, and further comprising:

converting, by the processing system, the audio component of the media content to a second text;

detecting, by the processing system, the second telephone number in the second text; and

comparing, by the processing system, the first text with the second text to determine whether the first telephone number matches the second telephone number.

13. The method of claim 12, further comprising buffering, by the processing system, a portion of the audio component to generate a buffered portion, and wherein the converting the audio component comprises converting the buffered portion.

14. The method of claim 13, wherein the buffered portion is converted using the speech recognition.

15. The method of claim 11, further comprising:

responsive to a determination that the media content includes a plurality of telephone numbers, displaying, by the processing system, a menu of the plurality of telephone numbers and an overlay at the display device with a message regarding selecting and calling one of the plurality of telephone numbers.

16. The method of claim 11, wherein the determining that the image pattern displayed from the video component of the media content and presented at the display device represents the first telephone number further comprises:

recognizing a telephone number format in the image pattern; and

detecting that the image pattern conforms to a valid telephone number.

17. A non-transitory machine-readable storage medium, comprising executable instructions that, when executed by a processing system including a processor, facilitate performance of operations, the operations comprising:

associating a telephone number with media content;

storing the telephone number in a memory coupled to the processing system, resulting in a stored telephone number;

presenting the media content at a display device, wherein the associating and the storing are performed prior to the presenting;

determining that an image pattern displayed from a video component of the media content and presented at the display device represents a first telephone number, using image pattern recognition, wherein the determining further comprises;

recognizing a telephone number format in the image pattern, and

detecting that the image pattern conforms to a valid telephone number;

converting the image pattern to detect the first telephone number, resulting in a detected first telephone number;

comparing the detected first telephone number with the stored telephone number to determine whether the detected first telephone number matches the stored telephone number;

responsive to the detected first telephone number having been detected, determining a second telephone number from an audio component of the media content using speech recognition; and

responsive to determining a matching condition including a first match between the detected first telephone number and the stored telephone number and a second match between the detected first telephone number and the second telephone number, presenting an option to establish voice communication with a party associated with the media content.

18. The non-transitory machine-readable storage medium of claim 17, wherein the converting comprises converting the image pattern to a first text comprising the detected first telephone number, and wherein the operations further comprise:

converting the audio component of the media content to a second text;

detecting the second telephone number in the second text; and

comparing the first text with the second text to determine whether the first telephone number matches the second telephone number.

19. The non-transitory machine-readable storage medium of claim 18, wherein the operations further comprise buffering a portion of the audio component to generate a buffered portion, and wherein the converting the audio component comprises converting the buffered portion.

20. The non-transitory machine-readable storage medium of claim 19, wherein the buffered portion is converted using the speech recognition.