On-road vehicle service handling method

• US 10,032,139 B2
• Filed: 09/07/2017
• Issued: 07/24/2018
• Est. Priority Date: 04/28/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Adderly, Darryl M., Jackson, Jonathan W., Jariwala, Ajit, Libow, Eric B.
• Primary Examiner(s): Nolan, Peter D
• Application Number:
  US15/698,349
• Publication Number:
  US 20170365108A1
• Time in Patent Office: 320 Days
• CPC Class Codes: B60R 16/0234 related to maintenance or repairing of vehicles
• CPC Class Codes: G01C 21/26 specially adapted for navigation in a road network
• CPC Class Codes: G01C 21/3605 Destination input or retrieval
• CPC Class Codes: G01C 21/3679 Retrieval, searching and output of POI information, e.g. hotels, restaurants, shops, filling stations, parking facilities G01C21/3611 takes precedence
• CPC Class Codes: G01S 19/13 Receivers
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0639 Item locations
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005

Abstract

A computerized, on-road, vehicle service handling system involves, a motor vehicle having therewithin a global positioning system (GPS) navigation system, an on-board diagnostic (OBD) system, a display within the vehicle, non-transitory storage having stored therein payment information, and at least one processor. While a user is driving a vehicle between first and second locations, upon receiving a fault condition signal from the OBD system, the processor will; automatically identify, and transmit information, to multiple vehicle service locations within a limited distance radius of the path towards the second location, receive service responses, receive a selection by the user of at least two of the vehicle service locations and an order of preference thereof; send a service request with payment information to the first selected vehicle service location; and receive a communication from the first vehicle service location either accepting or rejecting the request.

Claims

1. A system for computerized on-road vehicle service handling, the system comprising:

a motor vehicle having therewithin

a global positioning system (GPS) navigation system,

an on-board diagnostic (OBD) system,

a display within the vehicle,

non-transitory storage having stored therein at least program instructions and payment information, and

at least one processor communicatively coupled to the GPS navigation system, the OBD system, the display, and the non-transitory storage, wherein the at least one processor executes program instructions, while the motor vehicle is traveling on a path between a first location and a second location according to directions provided by the GPS navigation system, and, in response to receipt of a fault condition signal from the OBD system within the vehicle indicating that service is urgently required for a part of the vehicle, the processor will

a) automatically identify multiple vehicle service locations that are within a limited distance radius of the path towards the second location and a current location of the vehicle on the path;

b) automatically transmit information to computer systems of the identified multiple vehicle service locations, the information identifying at least the make, model, and year, of the vehicle, the fault condition signal, and an individual estimated time of arrival at each of the multiple vehicle service locations based upon the current location and speed of travel;

c) receive, at the processor, individual service responses from the computer systems of at least a few of the vehicle service locations, each of the individual service responses

I) reflecting an ability of the respective service location to service the vehicle based upon the fault condition signal,

II) inherently representing that the service location has a present stock of any parts needed to provide the service,

III) including at least an estimate of a cost of parts and labor to service the part of the vehicle on an urgent basis, and

IV) including at least one appointment time after the estimated time of arrival during which the servicing of the part of the vehicle can be performed;

d) cause at least the estimate and at least one appointment time from each of the individual service responses to be displayed on the display for potential selection;

e) receive a selection of at least two of the displayed vehicle service locations and an ordered list of preference thereof;

f) in response to the selection, automatically access the non-transient storage within the vehicle and retrieve the payment information stored therein

g) as a first service request, reply to a first of the vehicle service locations in the ordered list by sending the retrieved payment information to a computer system of the first of the vehicle service locations in the ordering;

h) receive a communication from the first of the vehicle service locations in the ordered list either accepting or rejecting the first service request, and

i) if the first service request is accepted, automatically direct a driver of the vehicle, using the GPS navigation system, from the current location to the first of the vehicle service locations, and if the first service request is rejected, reply to a next of the vehicle service locations in the ordered list by sending the retrieved payment information to the computer system of the next of the vehicle service locations as a next service request.