System and methods for credit dispute processing, resolution, and reporting

  • US 10,043,214 B1
  • Filed: 06/01/2017
  • Issued: 08/07/2018
  • Est. Priority Date: 03/14/2013
  • Status: Active Grant
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First Claim
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1. A credit dispute resolution computing system comprising:

  • a computer readable storage medium having software instructions stored thereon; and

    one or more processors configured to execute the software instructions to cause the computing system to;

    determine, from a plurality of statuses, a current status of a credit dispute request;

    generate user interface data configured to be rendered as a user interface associated with the credit dispute request, wherein the user interface includes;

    a plurality of visual representations of respective ones of the plurality of statuses, anda first indicator of the current status of the credit dispute request, wherein the first indicator is positioned in the user interface in relation to the plurality of visual representations to indicate the current status of the credit dispute request;

    receive, over a wired or wireless electronic communication channel, a request to access the user interface, wherein the request to access the user interface is received via selection of a first selectable link which indicates an electronic address by which the user interface may be accessed;

    in response to selection of the first selectable link;

    cause transmission, over the wired or wireless electronic communication channel, of the user interface data to an electronic device of a user associated with the credit dispute request; and

    cause rendering and display of the user interface on the electronic device of the user;

    receive additional information associated with the credit dispute request;

    in response to determining that the additional information indicates a change of status of the credit dispute request;

    determine, from the plurality of statuses, an updated status of the credit dispute request that is different than the current status; and

    generate updated user interface data configured to be rendered as an updated user interface, wherein in the updated user interface the first indicator is repositioned in relation to the plurality of visual representations to indicate the updated status of the credit dispute request;

    receive, over the wired or wireless electronic communication channel, a request to access the updated user interface, wherein the request to access the updated user interface is received via selection of a second selectable link which indicates an electronic address by which the updated user interface may be accessed; and

    in response to selection of the second selectable link;

    cause transmission, over the wired or wireless electronic communication channel, of the updated user interface data to the electronic device of the user; and

    cause rendering and display of the updated user interface on the electronic device of the user.

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