Predictive model for voice/video over IP calls

  • US 10,091,348 B1
  • Filed: 07/25/2017
  • Issued: 10/02/2018
  • Est. Priority Date: 07/25/2017
  • Status: Active Grant
First Claim
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1. A computer-implemented method for forecasting expected call quality, the method comprising:

  • generating a plurality of scenarios from a plurality of network metrics;

    retrieving historical ratings for the plurality of network metrics from a plurality of users;

    assigning the historical ratings for the plurality of network metrics to the plurality of scenarios;

    filtering one or more users of the plurality of users based on similarities of the historical ratings for the plurality of scenarios with one or more current network metrics;

    forecasting an expected call quality based on the historical ratings of the one or more filtered users; and

    routing a communication based on the forecasting of the expected call quality.

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