Delivery service system

• US 10,102,561 B2
• Filed: 02/26/2014
• Issued: 10/16/2018
• Est. Priority Date: 02/26/2014
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Beguin, Julien George, Herrington, Douglas James, Young, Richard David, Thomelin, Toni Raquel Reid, Butler, David George, Panzitta, Michael James, Oczkowski, Sean Joseph Henry, von Nyssen, Igor Fred Robert
• Primary Examiner(s): Shui, Ming
• Application Number:
  US14/191,180
• Publication Number:
  US 20150242932A1
• Time in Patent Office: 1,693 Days
• Field of Search: 705 261- 272
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing

Abstract

In some cases, a delivery service system may include a handheld electronic device for use with a delivery service (e.g., a grocery delivery service). When operating in a voice input mode, the handheld electronic device may record and store audio data in memory. The stored audio data may be communicated from the handheld electronic device (e.g., via a Wi-Fi connection) to the delivery service for speech processing. When operating in a scanner input mode, the handheld electronic device may record and store item identifier information (e.g., barcode data) in memory. The stored data may be communicated to the delivery service for item identification processing. In some cases, a user interface associated with the delivery service may allow the user to review and confirm an order prior to submission of the order for delivery.

Claims

1. A system comprising:

one or more processors; and

one or more computer-readable media storing instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising;

receiving at least one of a customer account identifier or a device identifier from a first electronic device;

identifying a customer account associated with the first electronic device based at least in part on the at least one of the customer account identifier or the device identifier;

receiving first audio data representing an item identifier from the first electronic device;

receiving, from the first electronic device, a request to order an item associated with the item identifier;

identifying the item based at least in part on the item identifier;

storing, in association with the customer account, an indication of the request to order the item;

receiving, from at least one of the first electronic device or a second electronic device, second audio data that represents voice input;

generating a speech processing result based at least in part on the second audio data;

identifying a shorthand identifier associated with the item from the speech processing result;

receiving third audio data representing further voice input including a command to re-order the item, wherein the command includes the shorthand identifier; and

initiating a re-order of the item based at least in part on the third audio data.

2. The system as recited in claim 1, the operations further comprising:

identifying at least one other item that is associated with the item identifier;

adding an indication of the at least one other item to a list associated with the customer account; and

providing information associated with the at least one other item via a user interface.

3. The system as recited in claim 1, the operations further comprising:

causing searching of a catalog using the speech processing result;

identifying at least one other item based at least in part on causing the searching of the catalog;

adding an indication of the at least one other item to a list associated with the customer account; and

providing information associated with the at least one other item via a user interface.

4. The system as recited in claim 1, the operations further comprising:

providing the third audio data as an audio file; and

providing, via a user interface, the speech processing result and a selectable icon to replay the audio file.

5. The system as recited in claim 1, further comprising providing information associated with the item via a user interface, and wherein the user interface further comprises:

a first selectable control to add the item to a virtual shopping cart for delivery via a delivery service; and

a second selectable control to add at least one other item item to the virtual shopping cart for delivery via the delivery service.

6. A method comprising:

under control of one or more processors,

receiving at least one of a customer account identifier or a device identifier from a first electronic device;

identifying a customer account associated with the first electronic device based at least in part on the customer account identifier or the device identifier;

receiving image data representing an item identifier from the first electronic device;

receiving, from the first electronic device, a request to order an item associated with the item identifier;

identifying the item based at least in part on the item identifier;

storing, in association with the customer account, an indication of the request to order the item;

receiving, from at least one of the first electronic device or a second electronic device, first audio data that represents a voice input;

performing one or more speech processing operations on the first audio data to generate a speech processing result;

identifying a shorthand identifier associated with the item from the speech processing result;

receiving second audio data representing a command to order the item associated with the shorthand identifier, wherein the command includes the shorthand identifier; and

initiating an order of the item based at least in part on the second audio data.

7. The method as recited in claim 6, wherein receiving the item identifier comprises receiving, from the first electronic device, the item identifier corresponding to at least one of a barcode, a product logo, or a product image.

8. The method as recited in claim 6, further comprising:

identifying at least one other item based at least in part on the item identifier; and

adding an indication of the at least one other item to a list associated with the customer account.

9. The method as recited in claim 8, wherein identifying the at least one other item comprises identifying at least one alternative product based at least in part on the item identifier.

10. The method as recited in claim 8, wherein identifying the at least one other item comprises at least one of:

identifying one or more alternative products having a same product name as the item;

or

identifying one or more alternative products having one or more brand names that are different from a brand name of the item.

11. The method as recited in claim 6, further comprising:

causing searching of a catalog using the speech processing result;

identifying at least one other item based at least in part on causing the searching of the catalog; and

adding an indication of the at least one other item to a list associated with the customer account.

12. The method as recited in claim 11, wherein the item includes a product previously ordered for delivery;

and

identifying the at least one other item comprises identifying at least one alternative product that is different from the product.

13. The method as recited in claim 6, further comprising:

receiving a request to identify one or more items in a list associated with the customer account; and

in response to receiving the request, communicating information associated with the item via a user interface.

14. The method as recited in claim 13, wherein:

receiving the request comprises receiving the request from a web server; and

communicating the information comprises communicating the information to the web server via the user interface.

15. The method as recited in claim 13, wherein:

receiving the request comprises receiving the request from the second electronic device, the second electronic device being different from the first electronic device; and

communicating the information comprises communicating the information to the second electronic device via the user interface.

16. A system comprising:

one or more processors; and

one or more non-transitory computer-readable media storing instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising;

receiving at least one of a customer account identifier or a device identifier from a first electronic device;

identifying a customer account associated with the first electronic device based at least in part on the customer account identifier or the device identifier;

receiving image data representing an item identifier from the first electronic device;

receiving, from the first electronic device, a request to order an item associated with the item identifier;

identifying the item based at least in part on the item identifier;

storing, in association with the customer account, an indication of the request to order the item;

receiving, from at least one of the first electronic device or a second electronic device, first audio data that represents first voice input;

performing one or more speech processing operations on the first audio data to generate a speech processing result;

identifying a shorthand identifier associated with the item from the speech processing result;

receiving second audio data representing second voice input including a command to order the item associated with the shorthand identifier, wherein the command includes the shorthand identifier; and

initiating an order of the item based at least in part on the second audio data.

17. The system as recited in claim 16, wherein receiving the item identifier comprises receiving, from the first electronic device, the item identifier corresponding to at least one of a barcode, a product logo, or a product image.

18. The system as recited in claim 16, the operations further comprising:

identifying at least one other item based at least in part on the item identifier; and

adding an indication of the at least one other item to a list associated with the customer account.

19. The system as recited in claim 18, wherein identifying the at least one other item comprises identifying at least one alternative product based at least in part on the item identifier.

20. The system as recited in claim 18, wherein identifying the at least one other item comprises at least one of:

identifying one or more alternative products having a same product name as the item;

or

identifying one or more alternative products having one or more brand names that are different from a brand name of the item.