Ranking users based on contextual factors
First Claim
1. A computer-implemented method comprising:
- receiving, by one or more processors, a query from an initiating resource;
determining, by the one or more processors, a topic associated with the query;
selecting, by the one or more processors, candidate resources that are associated with the topic;
determining, by the one or more processors, whether the topic of the query is specified as a subjective topic or an objective topic;
in response to determining that the topic of the query is specified as a subjective topic;
for each of the candidate resources, determining, by the one or more processors, a similarity score based on a similarity of one or more contextual factors, other than the topic, associated with the initiating resource and the candidate resource that reflects an extent to which the initiating resource and the candidate resource are similar;
obtaining, by the one or more processors, a response to the query from a first candidate resource that has a similarity score that satisfies one or more predetermined criteria; and
providing, to the initiating resource and by the one or more processors, the response to the query that is obtained from the first candidate resource that has a similarity score that satisfies the one or more predetermined criteria; and
in response to determining that the topic of the query is specified as an objective topic;
obtaining, by the one or more processors, a response to the query from a second candidate resource regardless of similarity of the one or more contextual factors between the initiating resource and each of the candidate resources; and
providing, to the initiating resource and by the one or more processors, the response to the query that is obtained from the second candidate resource.
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Accused Products
Abstract
Methods for ranking users based on contextual factors are provided. An example method may include receiving an online question by an asking user. The method may further include identifying one or more topics of the received online question. The method may further include identifying a set of candidate answering users from a plurality of users based on an expertise level of each user of the plurality of users, wherein the expertise level is related to the identified one or more topics of the received online question. In addition, the method may include ranking the set of candidate answering users based on a commonality of one or more contextual factors between the asking user and the set of candidate answering users, wherein the one or more contextual factors are distinct from the identified one or more topics. Systems and computer-readable media for ranking users based on contextual factors are also described.
99 Citations
15 Claims
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1. A computer-implemented method comprising:
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receiving, by one or more processors, a query from an initiating resource; determining, by the one or more processors, a topic associated with the query; selecting, by the one or more processors, candidate resources that are associated with the topic; determining, by the one or more processors, whether the topic of the query is specified as a subjective topic or an objective topic; in response to determining that the topic of the query is specified as a subjective topic; for each of the candidate resources, determining, by the one or more processors, a similarity score based on a similarity of one or more contextual factors, other than the topic, associated with the initiating resource and the candidate resource that reflects an extent to which the initiating resource and the candidate resource are similar; obtaining, by the one or more processors, a response to the query from a first candidate resource that has a similarity score that satisfies one or more predetermined criteria; and providing, to the initiating resource and by the one or more processors, the response to the query that is obtained from the first candidate resource that has a similarity score that satisfies the one or more predetermined criteria; and in response to determining that the topic of the query is specified as an objective topic; obtaining, by the one or more processors, a response to the query from a second candidate resource regardless of similarity of the one or more contextual factors between the initiating resource and each of the candidate resources; and providing, to the initiating resource and by the one or more processors, the response to the query that is obtained from the second candidate resource. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A system comprising:
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one or more computers and one or more storage devices storing instructions that are operable, when executed by the one or more computers, to cause the one or more computers to perform operations comprising; receiving a query from an initiating resource; determining a topic associated with the query; selecting candidate resources that are associated with the topic; determining whether the topic of the query is specified as a subjective topic or an objective topic; in response to determining that the topic of the query is specified as a subjective topic; for each of the candidate resources, determining a similarity score based on a similarity of one or more contextual factors, other than the topic, associated with the initiating resource and the candidate resource that reflects an extent to which the initiating resource and the candidate resource are similar; obtaining a response to the query from a first candidate resource that has a similarity score that satisfies one or more predetermined criteria; and providing, to the initiating resource, the response to the query that is obtained from the first candidate resource that has a similarity score that satisfies the one or more predetermined criteria; and in response to determining that the topic of the query is specified as an objective topic; obtaining a response to the query from a second candidate resource regardless of similarity of the one or more contextual factors between the initiating resource and each of the candidate resources; and providing, to the initiating resource, the response to the query that is obtained from the second candidate resource. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A computer-readable storage device storing software comprising instructions executable by one or more computers which, upon execution, cause the one or more computers to perform operations comprising:
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receiving a query from an initiating resource; determining a topic associated with the query; selecting candidate resources that are associated with the topic; determining whether the topic of the query is specified as a subjective topic or an objective topic; in response to determining that the topic of the query is specified as a subjective topic; for each of the candidate resources, determining a similarity score based on a similarity of one or more contextual factors, other than the topic, associated with the initiating resource and the candidate resource that reflects an extent to which the initiating resource and the candidate resource are similar; obtaining a response to the query from a first candidate resource that has a similarity score that satisfies one or more predetermined criteria; and providing, to the initiating resource, the response to the query that is obtained from the first candidate resource that has a similarity score that satisfies the one or more predetermined criteria; in response to determining that the topic of the query is specified as an objective topic; obtaining a response to the query from a second candidate resource regardless of similarity of the one or more contextual factors between the initiating resource and each of the candidate resources; and providing, to the initiating resource, the response to the query that is obtained from the second candidate resource. - View Dependent Claims (14, 15)
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Specification