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Contextually-based automatic service offerings to users of machine system

  • US 10,142,276 B2
  • Filed: 02/27/2014
  • Issued: 11/27/2018
  • Est. Priority Date: 05/12/2011
  • Status: Active Grant
First Claim
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1. A machine-implemented and contextually-sensitive, user-servicing method comprising:

  • (a) causing an automatically repeated collecting by an automated machine system of automatically updated first user state indicating signals, the machine system having one or more processors, where the automatically updated, collected first user state indicating signals are indicative of at least one of a recent or current state of a first user among a plurality of users of the automated machine system, the recent state being one that corresponds to at least one of;

    (a.1) a state that was present no more than one month before the current state;

    (a.2) a state that was present within a context-dependent temporal range defined by at least one of a currently active profile of the first user and a communal consensus node currently being touched by the first user; and

    (a.3) a state that was present within a temporal range defined by a current user setting, the communal consensus node being a system maintained linking node that links to system defined further resources in accordance with consensus of a community of users of the system and is touchable by way of direct or indirect access thereto by the first user;

    (b1) causing an automatically repeated first determining by the automated machine system of one or more likely current or recent contextual states of the first user and of which subset of plural profiles of the first user are currently active profiles of the first user based on the collected, automatically updated first user state indicating signals, the one or more likely current or recent contextual states being a subset of a larger set of selectable contextual states defined and maintained by the automated machine system within a memory of the machine system, the subset of the determined to be currently active profiles being a subset having two or more of a larger set of selectable profiles of the first user that are maintained by the automated machine system;

    (b2) causing the determined likely current or recent contextual states and the determined currently active profiles to be automatically repeatedly used as a feedback loop that can operate to assist in selecting of next active profiles and/or of next likely current or recent contextual states such that one or more current cognitive states of the first user can be determined with improved resolution;

    (c) causing an automatically repeated second determining by the automated machine system of one or more currently likely to be welcomed or desired-by-the-first user servicings or tools or offerings or suggestions to be provided to the first user and/or a currently likely to be welcomed or desired-by-the-first user presentation format for presenting at least one of such servicings, tools, offerings or suggestions, said automatically repeated second determining being based on the automatically repeated first determinations of what are the one or more likely current or recent contextual states of the first user and being based on the automatically repeated first determinations of which subset of the plural profiles of the first user are the currently active profiles of the first user for respective ones of the likely current or recent contextual states of the first user; and

    (d) causing an automatic providing to the first user and with contribution from the automated machine system of at least one of the servicings, tools, offerings and suggestions that have been determined by said second determining to be currently likely to be welcomed or desired by the first user;

    wherein said automatically repeated first determining of which subset of the plural profiles of the first user are currently active profiles of the first user is based on a previous determining by the method of one or more likely current or recent contextual states of the first user;

    wherein said automatically repeated first determining of the one or more likely current or recent contextual states of the first user is based on a current determination of which subset of the plural profiles of the first user are currently active profiles of the first user, such that said feedback loop is formed; and

    further wherein;

    said larger set of selectable contextual states defined and maintained by the automated machine system are represented within the automated machine system as at least one of first points, nodes and sub-regions (first PNOS'"'"'s) within a communally-controlled context space defined within the memory of the machine system, wherein members of at least one kind among the first PNOS'"'"'s are hierarchically and/or spatial-wise organized within the context space in accordance with automatically repeatedly updated communal sentiments of plural users of the automated machine system and wherein the organized members of the at least one kind among the first PNOS'"'"'s are logically linked so as to thereby be cross-associated, one relative to a next;

    the automated machine system further maintains and automatically repeatedly updates as at least one of second points, nodes and sub-regions (second PNOS'"'"'s) within a communally-controlled topic space defined within the memory of the machine system, a set of selectable topic definitions, wherein members of at least one kind among the second PNOS'"'"'s are hierarchically and/or spatial-wise organized within the topic space in accordance with automatically repeatedly updated communal sentiments of plural users of the automated machine system and wherein the organized members of the at least one kind among the second PNOS'"'"'s are logically linked so as to thereby be cross-associated, one relative to a next;

    wherein at least some of the organized members of the at least one kind among the second PNOS'"'"'s are logically linked with at least some members of the first PNOS'"'"'s so as to thereby define context-associated members among the second PNOS'"'"'s;

    the automated machine system further maintains and automatically repeatedly updates as at least one of third points, nodes and sub-regions (third PNOS'"'"'s) within a communally-controlled additional space defined within the memory of the machine system, a set of selectable additional definitions, wherein members of at least one kind among the third PNOS'"'"'s are hierarchically and/or spatial-wise organized within the additional space in accordance with automatically repeatedly updated communal sentiments of plural users of the automated machine system and wherein the organized members of the at least one kind among the third PNOS'"'"'s are logically linked so as to thereby be cross-associated, one relative to a next;

    wherein at least some of the organized members of the at least one kind among the third PNOS'"'"'s are logically linked with at least some members of the first PNOS'"'"'s and/or of the second PNOS'"'"'s so as to thereby define topic-associated members and/or context-associated members among the third PNOS'"'"'s; and

    the automatically repeatedly determined as likely to be currently welcomed or desired-by-the-first user servicings or tools or offerings or suggestions to be made to the first user and the corresponding automatic providing thereof to the first user include at least one of;

    (d.1) suggestions of topics and/or forums to be investigated by the first user, which said suggestions can be immediately pursued by user activation of the provided said suggestions, the suggested topics and/or forums being derived from at least one of the communally-controlled topic space and the communally-controlled additional space of the automated machine system; and

    (d.2) suggestions of individual users or groups of users for the first user to make contact with, which said suggestions can be immediately pursued by user activation of the provided said suggestions, wherein identities of the suggested individual users or groups of users are derived from links provided within at least one of the communally-controlled topic space and the communally-controlled additional space of the automated machine system.

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