Order identification and fulfillment based on vehicle monitoring

• US 10,157,364 B1
• Filed: 02/23/2018
• Issued: 12/18/2018
• Est. Priority Date: 02/23/2018
• Status: Active Grant

• Current Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Original Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Inventors: Koeppel, Adam, Perry, Robert
• Primary Examiner(s): Flynn, Kevin H
• Assistant Examiner(s): Walsh, Emmett K.
• Application Number:
  US15/904,079
• Time in Patent Office: 298 Days
• Field of Search: 705330
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 10/0836 Recipient pick-ups
• CPC Class Codes: G06Q 20/0855 involving a third party
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/127 Shopping or accessing services according to a time-limitation
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/425 using two different networks, one for transaction and one for security confirmation
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0639 Item locations
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083
• CPC Class Codes: G07F 17/246 provided with vehicle proximity-detectors detecting hidden masses, e.g. metal detectors, G01V, e.g. G01V3/00; proximity switches per se H03K17/00; traffic control systems G08G1/00
• CPC Class Codes: G07G 1/0036 Checkout procedures
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/40 for vehicles, e.g. vehicle-to-pedestrians [V2P]

Abstract

A device may monitor, based on location information, a proximity of a vehicle and a third party location of a third party using a set of sensors. The location information may have been received from the vehicle. The location information may identify a location of the vehicle and the third party location. The device may process personal information to determine that an order is associated with the vehicle or an individual associated with the vehicle. The personal information may have been received from the vehicle. The device may receive, via another device associated with the vehicle or the individual, confirmation to complete a transaction for the order. The device may perform a first action to complete the transaction. The device may perform a second action to facilitate a good or a service associated with the order to be delivered to the vehicle in association with performing the first action.

Claims

1. A device, comprising:

one or more memories; and

one or more processors, communicatively coupled to the one or more memories, to;

monitor, based on location information, a proximity of a vehicle and a third party location of a third party using a set of sensors associated with the third party location,

the location information having been received from a wireless beacon device associated with the vehicle,

the location information identifying a location of the vehicle and the third party location;

request, based on the proximity of the vehicle and the third party location meeting a threshold, personal information to determine that an order is associated with the vehicle or an individual is associated with the vehicle;

receive the personal information from the wireless beacon device,

the wireless beacon device broadcasting the personal information that identifies the vehicle or the individual associated with the vehicle;

determine a priority of the vehicle in a queue associated with delivery of the order,

the priority of the vehicle in the queue being based on an order of vehicles in the queue,

the order of the vehicles in the queue being based on a signal strength from wireless beacon devices associated with the vehicles at a delivery location of the third party location;

receive, after determining that the vehicle or the individual is associated with the order and via another device associated with the vehicle or the individual, confirmation to complete a transaction for the order;

perform a first action to complete the transaction after receiving the confirmation to complete the transaction,

where the one or more processors, when performing the first action, are to;

cause an application installed on the another device to open based on a selection of a notification by the individual after providing the notification for display,

the application including a user interface related to confirming completion of the transaction related to the order,

 

the user interface allowing the individual to modify the order; and

perform a second action to facilitate a good or a service associated with the order to be delivered to the vehicle in association with performing the first action.

2. The device of claim 1, where the one or more processors, when requesting the personal information, are to:

perform a lookup of the personal information in a data structure that includes order information for a set of orders and corresponding personal information for the set of orders after monitoring the proximity of the vehicle and the third party location; and

determine that the individual or the vehicle is associated with the order, of the set of orders, based on a result of the lookup.

3. The device of claim 1, where the one or more processors, when receiving the confirmation to complete the transaction, are to:

receive the confirmation to complete the transaction after providing the notification to the another device.

4. The device of claim 3, where the one or more processors are further to:

receive an indication of a selection of a user interface element associated with the notification by the individual after providing the notification to the another device for display; and

where the one or more processors, when receiving the confirmation to complete the transaction, are to;

receive the confirmation to complete the transaction based on receiving the indication of the selection of the user interface element.

5. The device of claim 1, where the set of sensors includes:

a set of wireless transceiver devices, or

a set of cameras.

6. The device of claim 1, where the one or more processors, when performing the first action, are to:

provide, to a transaction backend device, information related to completing the transaction for the order after receiving the confirmation to complete the transaction.

7. The device of claim 1, where the one or more processors, when performing the second action, are to:

generate a work order related to delivering the good or the service to the vehicle after performing the first action; and

provide the work order to a user device associated with the third party for display after generating the work order.

8. A non-transitory computer-readable medium storing instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors, cause the one or more processors to;

monitor, based on location information, a proximity of a vehicle and a third party location of a third party using a set of sensors associated with the third party location,

the location information having been received from a wireless beacon device associated with the vehicle,

the location information identifying a location of the vehicle and the third party location;

request, based on the proximity of the vehicle and the third party location meeting a threshold, personal information to determine that an order is associated with the vehicle or an individual associated with the vehicle;

receive the personal information from the wireless beacon device,

the wireless beacon device broadcasting the personal information that identifies the vehicle or the individual associated with the vehicle;

determine a priority of monitoring the vehicle relative to monitoring one or more other vehicles based on the proximity of the vehicle and the third party location relative to another proximity of each of the one or more other vehicles and the third party location,

the priority indicating a likelihood that the vehicle or the one or more other vehicles are associated with a pick-up order,

the priority being based upon a signal strength from wireless beacon devices associated with the one or more other vehicles at a delivery location of the third party location;

provide, to a device, a notification for display that indicates that the individual or the vehicle is associated with the order after requesting the personal information,

the device being associated with the individual or the vehicle;

receive, after providing the notification for display, confirmation to complete a transaction for the order;

perform a first action to complete the transaction after receiving the confirmation to complete the transaction,

where the one or more processors, when performing the first action, are to;

cause an application installed on the device to open based on a selection of a notification by the individual after providing the notification for display,

the application including a user interface related to confirming completion of the transaction related to the order,

 

the user interface allowing the individual to modify the order; and

perform a second action to facilitate a good or a service associated with the order to be delivered to the vehicle in association with performing the first action.

9. The non-transitory computer-readable medium of claim 8, where the one or more instructions, when executed by the one or more processors, further cause the one or more processors to:

capture an image of an ornament of the vehicle based on the proximity of the vehicle and the third party location satisfying a threshold;

process the image to identify a unique identifier displayed on the ornament after capturing the image of the ornament; and

where the one or more instructions, that cause the one or more processors to request the personal information, cause the one or more processors to;

request the personal information after processing the image,

the personal information including the unique identifier.

10. The non-transitory computer-readable medium of claim 8, where the one or more instructions, that cause the one or more processors to monitor the proximity, further cause the one or more processors to:

determine, on a digital map, the location of the vehicle relative to the third party location based on the location information; and

determine the proximity of the vehicle and the third party location after determining the location of the vehicle relative to the third party location on the digital map.

11. The non-transitory computer-readable medium of claim 8, where the one or more instructions, that cause the one or more processors to perform the first action, cause the one or more processors to:

receive, from the device, a security token related to completing the transaction after receiving the confirmation to complete the transaction; and

provide, to a transaction backend device, the security token to complete the transaction after receiving the security token.

12. The non-transitory computer-readable medium of claim 8, where the one or more instructions, that cause the one or more processors to perform the second action, cause the one or more processors to:

provide, to a robot, a set of instructions related to causing the robot to deliver the good or the service to the vehicle in association with performing the first action.

13. The non-transitory computer-readable medium of claim 8, where the one or more instructions, when executed by the one or more processors, further cause the one or more processors to:

cause a gate to open so that the vehicle can enter or exit the third party location.

14. A method, comprising:

monitoring, by a device and based on location information, a proximity of a vehicle and a third party location of a third party using a set of sensors associated with the third party,

the location information having been received from a wireless beacon device associated with the vehicle,

the location information identifying a location of the vehicle or the third party location;

determining, by the device, that the proximity of the vehicle and the third party location satisfies a threshold based on monitoring the proximity of the vehicle and the third party location;

requesting, by the device, personal information to determine that an order is associated with the vehicle or an individual associated with the vehicle based on determining that the proximity of the vehicle and the third party location satisfies the threshold;

receiving, by the device, the personal information from the wireless beacon device,

the wireless beacon device broadcasting the personal information that identifies the vehicle or the individual associated with the vehicle;

determining, by the device, a priority of the vehicle in a queue associated with delivery of the order,

the priority of the vehicle in the queue being based on an order of vehicles in the queue,

the order of the vehicles in the queue being based on a signal strength from wireless beacon devices associated with the vehicles at a delivery location of the third party location;

receiving, by the device and after determining that the vehicle or the individual is associated with the order, confirmation to complete a transaction for the order;

performing, by the device, a first action to complete the transaction after receiving the confirmation to complete the transaction,

where performing the first action includes;

causing an application installed on another device associated with the vehicle or the individual to open based on a selection of a notification by the individual after providing the notification for display,

the application including a user interface related to confirming completion of the transaction related to the order,

the user interface allowing the individual to modify the order; and

performing, by the device, a second action to facilitate a good or a service associated with the order to be delivered to the vehicle after performing the first action.

15. The method of claim 14, further comprising:

receiving schedule information that identifies a time at which the vehicle is expected to arrive at the third party location prior to receiving the confirmation; and

generating a work order to have the good or the service ready for delivery to the vehicle at the time based on the schedule information.

16. The method of claim 14, further comprising:

receiving the location information or the personal information from the wireless beacon device associated with the vehicle.

17. The method of claim 14, where performing the second action comprises:

activating a digital sign that displays directions related to directing the vehicle to another location associated with delivering the good or the service to the vehicle after performing the first action.

18. The method of claim 14, where performing the first action comprises:

providing, to a transaction backend device, a security token related to completing the transaction.

19. The method of claim 18, where performing the first action comprises:

receiving, from the transaction backend device, a notification that the transaction has been completed after providing the security token to the transaction backend device; and

where performing the second action comprises;

providing a work order to another device associated with the third party after receiving the notification,

the work order indicating that the third party is to deliver the good or the service to the vehicle.

20. The method of claim 14, further comprising:

causing a gate to open so that the vehicle can enter or exit the third party location.