System and method for providing healthcare related services

• US 10,165,113 B2
• Filed: 09/13/2012
• Issued: 12/25/2018
• Est. Priority Date: 09/13/2011
• Status: Active Grant

• Current Assignee: Giffen Solutions LLC
• Original Assignee: Giffen Solutions LLC
• Inventors: Nusbaum, Michael Jay
• Primary Examiner(s): Bezuayehu, Solomon G
• Application Number:
  US13/613,690
• Publication Number:
  US 20130064358A1
• Time in Patent Office: 2,294 Days
• Field of Search: 379 8801- 8819
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

A system and a method for receiving, by a processing device, a call from a communication device associated with a patient, the communication device associated with a patient having a unique identifier; associating, by the processing device, the unique identifier with a personal health profile stored in a database; determining, by the processing device, a communication device associated with a health care provider; transmitting the personal health profile to a communication device associated with a health care provider; and communicatively connecting the call from the communication device associated with the patient with the communication device associated with the health care provider.

Claims

1. A method comprising:

receiving, by a processing device, a call from a communication device associated with a patient, the communication device associated with a patient comprising a first application and having a unique identifier;

associating, by the processing device, the unique identifier with a personal health profile stored in a database, wherein the personal health profile comprises medical information of the patient and an on call schedule of a first health care provider associated with the patient;

determining, by the processing device, a first communication device associated with the first health care provider based on the on call schedule;

transmitting, by the processing device, the personal health profile to the first communication device via an electronic communication;

communicatively connecting, by the processing device, the call from the communication device associated with the patient with the first communication device associated with the first health care provider;

recording a conversation between the patient and the first health care provider during the communicatively connected call from the communication device associated with the patient with the first communication device associated with the first health care provider;

generating, by the processing device, a transcription based on the communicatively connected call between the patient and the first health care provider;

storing the recorded conversation in the database;

storing the transcription of the recorded conversation in the database;

receiving, by the processing device, an update to the transcription from at least one of the first communication device associated with the first health care provider or a second communication device associated with a second health care provider;

storing, by the processing device, the update to the transcription in association with the personal health profile;

transmitting the recorded conversation to the patient;

transmitting the transcription of the recorded conversation to the patient;

generating, by the processing device, a completed billing form based in part on a log of the call from the communication device associated with patient; and

transmitting the completed billing form and the transcription of the recorded conversation to a billing service.

2. The method of claim 1, further comprising:

receiving, by the processing device, a message from the first communication device associated with the first health care provider, the message comprising medical information provided by the first health care provider to the patient;

determining, by the processing device, that the message is in compliance with one or more US HIPAA laws; and

transmitting the message to the patient.

3. The method of claim 1, further comprising:

generating, by the processing device, an appointment reminder message, the appointment reminder message comprising information to remind the patient of an appointment with at least one of the first health care provider or the second health care provider; and

transmitting the appointment reminder message to the patient.

4. The method of claim 3, further comprising:

receiving a confirmation message from the patient in response to the transmitted appointment reminder message.

5. A system comprising:

a database; and

a processing device communicatively coupled to the database, the processing device configured to;

receive a call from a communication device associated with a patient, the communication device associated with a patient having a unique identifier;

associate the unique identifier with a personal health profile stored in a database, wherein the personal health profile comprises medical information of the patient and an on call schedule of a first health care provider associated with the patient;

determine a first communication device of a plurality of communication devices associated with the first health care provider based on the on call schedule;

transmit the personal health profile to the first communication device associated with the first health care provider via an electronic communication;

communicatively connect the call from the communication device associated with the patient with the communication device associated with the first health care provider;

record a conversation between the patient and the first health care provider during the communicatively connected call from the communication device associated with the patient with the first communication device associated with the first health care provider;

generate a transcription based on the communicatively connected call between the patient and the first health care provider;

store the recorded conversation in the database;

store the transcription of the recorded conversation in the database;

receive an update to the transcription from at least one of the first communication device associated with the first health care provider or a second communication device associated with a second health care provider;

store the update to the transcription in association with the personal health profile;

transmit the recorded conversation to the patient;

transmit the transcription of the recorded conversation to the patient;

generate a completed billing form based in part on a log of the call from the communication device associated with patient; and

transmit the completed billing form and the transcription of the recorded conversation to a billing service.

6. The system of claim 5, wherein the processing device is further configured to:

receive a message from the communication device associated with a health care provider, the message comprising medical information from the first health care provider to the patient;

determine that the message is in compliance with one or more US HIPAA laws; and

transmit the message to the patient.

7. The system of claim 5, wherein the processing device is further configured to:

generate an appointment reminder message, the appointment reminder message comprising information to remind the patient of an appointment with at least one of the first health care provider or the second health care provider; and

transmit the appointment reminder message to the patient.

8. The system of claim 7, wherein the processing device is further configured to:

receive a confirmation message from the patient in response to the transmitted appointment reminder message.

9. A non-transitory computer readable storage medium including instructions that, when executed by a processing device, cause the processing device to:

receive, by the processing device, a call from a communication device associated with a patient, the communication device associated with the patient having a unique identifier;

associate, by the processing device, the unique identifier with a personal health profile stored in a database, wherein the personal health profile comprises medical information of the patient and an on call schedule of a first health care provider associated with the patient;

determine, by the processing device, a first communication device of a plurality of communication devices associated with the first health care provider based on the on call schedule;

transmit the personal health profile to the first communication device associated with the first health care provider via an electronic communication;

communicatively connect the call from the communication device associated with the patient with the communication device associated with the first health care provider;

record a conversation between the patient and the health care provider during the communicatively connected call from the communication device associated with the patient with the first communication device associated with the first health care provider;

generate a transcription based on the communicatively connected call between the patient and the first health care provider;

store the recorded conversation in the database;

store the transcription of the recorded conversation in the database;

receive an update to the transcription from at least one of the first communication device associated with the first health care provider or a second communication device associated with a second health care provider;

store the update to the transcription in association with the personal health profile;

transmit the recorded conversation to the patient;

transmit the transcription of the recorded conversation to the patient;

generate, by the processing device, a completed billing form based in part on a log of the call from the communication device associated with patient; and

transmit the completed billing form and the transcription of the recorded conversation to a billing service.

10. The non-transitory computer readable storage medium of claim 9, the processing device to:

receive, by the processing device, a message from the first communication device associated with the first health care provider, the message comprising medical information from the first health care provider to the patient;

determine, by the processing device, that the message is in compliance with one or more US HIPAA laws; and

transmit, the message to the patient.

11. The non-transitory computer readable storage medium of claim 9, the processing device to:

generate, by the processing device, an appointment reminder message, the appointment reminder message comprising information to remind the patient of an appointment with the first health care provider; and

transmit the appointment reminder message to the patient.