Method and system for crowdsourcing tasks

• US 10,192,180 B2
• Filed: 08/05/2015
• Issued: 01/29/2019
• Est. Priority Date: 08/05/2015
• Status: Active Grant

• Current Assignee: Conduent Business Services, LLC (Conduent, Inc.)
• Original Assignee: Conduent Business Services, LLC (Conduent, Inc.)
• Inventors: Prabhakara, Jagadeesh Chandra Bose Rantham, Manohar, Pallavi, Balamurugan, Chithralekha
• Primary Examiner(s): Koneru, Sujay
• Application Number:
  US14/818,710
• Publication Number:
  US 20170039505A1
• Time in Patent Office: 1,273 Days
• CPC Class Codes: G06Q 10/063112 Skill-based matching of a person or a group to a task
• CPC Class Codes: G06Q 10/063118 Staff planning in a project environment
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

The disclosed embodiments illustrate methods and systems for crowdsourcing a task. The method includes identifying a first set of workers from workers, based on a performance of the workers on a set of tasks previously attempted by the workers, and a Service Level Agreement (SLA) associated with the task. The method further includes generating a graph comprising nodes and edges connecting the nodes. Each of the one or more nodes is indicative of a worker. An edge, connecting two workers, is indicative of said two workers having worked together on at least one task. The method further includes receiving an input, to select a second set of workers from the first set of workers, based on one or more first parameters associated with each of the nodes in said graph and second parameters associated with each of the edges in the graph.

Claims

1. A method for crowdsourcing a task, the method comprising:

identifying, by one or more microprocessors, a first set of workers from one or more workers, based on a performance of said one or more workers on a set of tasks previously attempted by said one or more workers, and a Service Level Agreement (SLA) associated with said task;

generating, by said one or more microprocessors, a graph comprising one or more nodes and one or more edges connecting said one or more nodes, wherein each of said one or more nodes is indicative of a worker from said first set of workers, wherein an edge from said one or more edges, connecting two workers from said first set of workers, is indicative of said two workers having worked together on at least one task, wherein each node is associated with a plurality of first parameters and a size of each node is determined based on a weighted sum of values of the plurality of first parameters, and wherein a thickness of each edge is indicative of a degree to which the two workers have worked together;

generating, by said one or more microprocessors, a graphical user interface on a display screen to display the graph, the graphical user interface displaying the nodes in an interactive manner such that a window is displayed within the graphical user interface to present information regarding the worker, when a requestor manipulates an input device to click on the node or hover over the node;

receiving an input, by said one or more microprocessors, from a requestor, to select a second set of workers from said first set of workers, based on the plurality of first parameters associated with each node in said graph and a plurality of second parameters associated with each edge in said graph;

establishing, by said one or more microprocessors, a communication channel between the requestor and the selected second set of workers to collaborate on the task;

receiving, by said one or more microprocessors, a response to the task from the second set of workers; and

updating, by said one or more microprocessors, the graph based on the response received from the second set of workers and based on a detection of an event corresponding to a non-availability of said first set of workers.

2. The method of claim 1, wherein said Service Level Agreement (SLA) associated with said task includes task completion time, an accuracy, a percentage of tasks to be completed in a predefined time, an expected quality of a task, and a remuneration offered to complete the task, and wherein said first set of workers are identified based on at least a weighted sum of said accuracy of said one or more workers, and said task completion time corresponding to said one or more workers, for said task.

3. The method of claim 1, further comprising displaying, by said one or more microprocessors, said graph, on a display screen associated with a requestor.

4. The method of claim 1, further comprising facilitating, by said one or more microprocessors, access of said task, to said second set of workers, wherein an option of accepting said task is presented to said second set of workers.

5. The method of claim 4 further comprising facilitating, by said one or more microprocessors, a direct communication between said requestor and at least one worker from said second set of workers, for negotiating terms of said Service Level Agreement (SLA) associated with said task.

6. The method of claim 1, wherein updating, by said one or more microprocessors, the graph is also based on expiration of said task, and one or more changes in said Service Level Agreement (SLA) associated with said task.

7. The method of claim 1, wherein said plurality of first parameters comprise at least one of the size of each node and node color, wherein said size of each node is indicative of at least a familiarity of said worker with said task or an average accuracy of said worker over tasks similar to said task, and wherein said node color of each node is indicative of a worker'"'"'s charge rate for attempting said task.

8. The method of claim 1, wherein said plurality of second parameters comprise at least one of the thickness of each edge and edge color, wherein said edge color associated with each of said one or more edges is indicative of a likelihood of one or more workers executing one or more tasks, incident on said each of said one or more edges.

9. A system for crowdsourcing a task, the system comprising:

one or more microprocessors configured to;

identify a first set of workers from one or more workers, based on a performance of said one or more workers on a set of tasks previously attempted by said one or more workers and a Service Level Agreement (SLA) associated with said task;

generate a graph comprising one or more nodes and one or more edges connecting said one or more nodes, wherein each of said one or more nodes is indicative of a worker from said first set of workers, wherein an edge from said one or more edges, connecting two workers from said first set of workers, is indicative of said two workers having worked together on at least one task, wherein each node is associated with a plurality of first parameters and a size of each node is determined based on a weighted sum of values of the plurality of first parameters, and wherein a thickness of each edge is indicative of a degree to which the two workers have worked together;

generate a graphical user interface on a display screen to display the graph, the graphical user interface displaying the nodes in an interactive manner such that a window is displayed within the graphical user interface to present information regarding the worker, when a requestor manipulates an input device to click on the node or hover over the node;

receive an input from a requestor to select a second set of workers from said first set of workers, based on the plurality of first parameters associated with each node in said graph and a plurality of second parameters associated with each edge in said graph;

establish a communication channel between the requestor and the selected second set of workers to collaborate on the task;

receive a response to the task from the second set of workers; and

update the graph based on the response received from the second set of workers and based on a detection of an event corresponding to a non-availability of said first set of workers.

10. A computer program product for use with a computer, the computer program product comprising a non-transitory computer readable medium, wherein the non-transitory computer readable medium stores a computer program code for crowdsourcing a task, wherein the computer program code is executable by one or more microprocessors to:

identify a first set of workers from one or more workers, based on a performance of said one or more workers on a set of tasks previously attempted by said one or more workers and a Service Level Agreement (SLA) associated with said task;

generate a graph comprising one or more nodes and one or more edges connecting said one or more nodes, wherein each of said one or more nodes is indicative of a worker from said first set of workers, wherein an edge from said one or more edges, connecting two workers from said first set of workers, is indicative of said two workers having worked together on at least one task, wherein each node is associated with a plurality of first parameters and a size of each node is determined based on a weighted sum of values of the plurality of first parameters, and wherein a thickness of each edge is indicative of a degree to which the two workers have worked together;

generate a graphical user interface on a display screen to display the graph, the graphical user interface displaying the nodes in an interactive manner such that a window is displayed within the graphical user interface to present information regarding the worker, when a requestor manipulates an input device to click on the node or hover over the node; and

receive an input from a requestor to select a second set of workers from said first set of workers, based on a plurality of first parameters associated with each node in said graph and a plurality of second parameters associated with each edge in said graph;

establish a communication channel between the requestor and the selected second set of workers to collaborate on the task;

receive a response to the task from the second set of workers; and

update the graph based on the response received from the second set of workers and based on a detection of an event corresponding to a non-availability of said first set of workers.