Enhanced customer service for mobile carriers using real-time and historical mobile application and traffic or optimization data associated with mobile devices in a mobile network

  • US 10,263,899 B2
  • Filed: 04/10/2013
  • Issued: 04/16/2019
  • Est. Priority Date: 04/10/2012
  • Status: Active Grant
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First Claim
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1. A non-transitory machine readable medium storing instructions which when executed by a machine, cause the machine to:

  • collect data in conjunction with management and optimization of traffic to or from a plurality of mobile devices over a given mobile network over a period of time;

    transmit at least a portion of the collected data to a service provider of one of a plurality of mobile networks accessed by the plurality of mobile devices;

    generate one or more reports from the collected data, wherein the collected data includes, for each particular mobile device of the plurality of mobile devices, mobile device application data and device model information identifying a device model of the particular mobile device; and

    transmit the one or more reports to the service provider,wherein the one or more reports;

    identifies a plurality of device models ranked according to an amount of data sent to or from, over said period of time, the mobile devices of the plurality of mobile devices of a particular device model; and

    presents a ranking of device models measured by the number of users using them.

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