Electronic meeting intelligence

• US 10,268,990 B2
• Filed: 04/03/2017
• Issued: 04/23/2019
• Est. Priority Date: 11/10/2015
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Kitada, Hiroshi, Nelson, Steven A., Wong, Lana, Arora, Charchit
• Primary Examiner(s): Ramakrishnaiah, Melur
• Application Number:
  US15/477,276
• Publication Number:
  US 20170213193A1
• Time in Patent Office: 750 Days
• Field of Search: 348 1401- 1416, 709204
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G10L 25/57 for processing of video signals
• CPC Class Codes: G10L 25/63 for estimating an emotional state
• CPC Class Codes: H04L 12/1822 Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
• CPC Class Codes: H04L 12/1831 Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/567 Multimedia conference systems
• CPC Class Codes: H04M 7/0027 Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
• CPC Class Codes: H04N 21/43072 of multiple content streams on the same device
• CPC Class Codes: H04N 7/15 Conference systems
• CPC Class Codes: H04N 7/152 Multipoint control units therefor

Abstract

Techniques related to electronic meeting intelligence are disclosed. An apparatus receives audio/video data including first meeting content data for an electronic meeting that includes multiple participants. The apparatus extracts the first meeting content data from the audio/video data. The apparatus generates meeting content metadata based on analyzing the first meeting content data. The apparatus includes the meeting content metadata in a report of the electronic meeting. If the apparatus determines that the audio/video data includes a cue for the apparatus to intervene in the electronic meeting, the apparatus generates intervention data including second meeting content data that is different from the first meeting content data. During the electronic meeting, the apparatus sends the intervention data to one or more nodes associated with at least one participant of the multiple participants.

Claims

1. An apparatus comprising:

one or more processors; and

one or more non-transitory computer-readable media storing instructions which, when processed by the one or more processors, cause;

receiving, at the apparatus, first meeting content data for an electronic meeting that includes one or more participants;

determining, by the apparatus based at least upon the first meeting content data, a current agenda topic for the electronic meeting;

determining, by the apparatus, based at least upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic;

generating and transmitting, by the apparatus to one or more nodes associated with at least one participant of the one or more participants, intervention data that indicates that the electronic meeting should proceed to another agenda topic;

wherein processing of the intervention data at the one or more nodes associated with at least one participant of the one or more participants causes display of an indication that the electronic meeting should proceed to another agenda topic.

2. The apparatus of claim 1, wherein determining, by the apparatus, based upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic, includes determining, based upon the current agenda topic for the electronic meeting and a specified schedule for the electronic meeting, that the electronic meeting should proceed to another agenda topic.

3. The apparatus of claim 1, wherein determining, by the apparatus, based upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic, includes determining that a time limit for the current agenda topic has been exceeded.

4. The apparatus of claim 1, wherein determining, by the apparatus, based upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic, includes:

determining, by the apparatus, based upon sentiment analysis of one or more portions of the first meeting content data for the electronic meeting, a current sentiment of at least one participant, from the one or more participants, and

determining, based upon the current sentiment of the at least one participant, from the one or more participants, that the electronic meeting should proceed to another agenda topic.

5. The apparatus of claim 4, wherein:

the current sentiment of the at least one participant, from the one or more participants, is a negative sentiment, and

determining, based upon the current sentiment of the at least one participant, from the one or more participants, that the electronic meeting should proceed to another agenda topic includes determining, based upon the negative sentiment of the at least one participant, from the one or more participants, that the electronic meeting should proceed to another agenda topic.

6. The apparatus of claim 1, wherein the one or more non-transitory computer-readable media stores additional instructions which, when processed by the one or more processors, cause:

determining, by the apparatus, based upon the first meeting content data for the electronic meeting, that a new electronic meeting should be scheduled for the current agenda topic, and

wherein the intervention data further indicates that a new electronic meeting has been scheduled for the current agenda topic.

7. The apparatus of claim 6, wherein the determining, by the apparatus, based upon the first meeting content data for the electronic meeting, that a new electronic meeting should be scheduled for the current agenda topic, includes:

determining, by the apparatus, based upon sentiment analysis of one or more portions of the first meeting content data for the electronic meeting, a current sentiment of at least one participant from the one or more participants, and

determining, based upon the current sentiment of the at least one participant, from the one or more participants, that a new electronic meeting should be scheduled for the current agenda topic.

8. The apparatus of claim 1, wherein determining, by the apparatus based upon the first meeting content data, a current agenda topic for the electronic meeting includes performing one or more of speech recognition or text recognition on one or more portions of the first meeting content data for the electronic meeting.

9. A computer-implemented method comprising:

receiving, at an apparatus, first meeting content data for an electronic meeting that includes one or more participants;

determining, by the apparatus based at least upon the first meeting content data, a current agenda topic for the electronic meeting;

determining, by the apparatus, based at least upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic;

generating and transmitting, by the apparatus to one or more nodes associated with at least one participant of the one or more participants, intervention data that indicates that the electronic meeting should proceed to another agenda topic;

wherein processing of the intervention data at the one or more nodes associated with at least one participant of the one or more participants causes display of an indication that the electronic meeting should proceed to another agenda topic.

10. The computer-implemented method of claim 9, wherein determining, by the apparatus, based upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic, includes determining, based upon the current agenda topic for the electronic meeting and a specified schedule for the electronic meeting, that the electronic meeting should proceed to another agenda topic.

11. The computer-implemented method of claim 9, wherein determining, by the apparatus, based upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic, includes determining that a time limit for the current agenda topic has been exceeded.

12. The computer-implemented method of claim 9, wherein determining, by the apparatus, based upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic, includes:

determining, by the apparatus, based upon sentiment analysis of one or more portions of the first meeting content data for the electronic meeting, a current sentiment of at least one participant, from the one or more participants, and

determining, based upon the current sentiment of the at least one participant, from the one or more participants, that the electronic meeting should proceed to another agenda topic.

13. The computer-implemented method of claim 12, wherein:

the current sentiment of the at least one participant, from the one or more participants, is a negative sentiment, and

determining, based upon the current sentiment of the at least one participant, from the one or more participants, that the electronic meeting should proceed to another agenda topic includes determining, based upon the negative sentiment of the at least one participant, from the one or more participants, that the electronic meeting should proceed to another agenda topic.

14. The computer-implemented method of claim 9, wherein the one or more non-transitory computer-readable media stores additional instructions which, when processed by the one or more processors, cause:

determining, by the apparatus, based upon the first meeting content data for the electronic meeting, that a new electronic meeting should be scheduled for the current agenda topic, and

wherein the intervention data further indicates that a new electronic meeting has been scheduled for the current agenda topic.

15. The computer-implemented method of claim 14, wherein the determining, by the apparatus, based upon the first meeting content data for the electronic meeting, that a new electronic meeting should be scheduled for the current agenda topic, includes:

determining, by the apparatus, based upon sentiment analysis of one or more portions of the first meeting content data for the electronic meeting, a current sentiment of at least one participant from the one or more participants, and

determining, based upon the current sentiment of the at least one participant, from the one or more participants, that a new electronic meeting should be scheduled for the current agenda topic.

16. The computer-implemented method of claim 9, wherein determining, by the apparatus based upon the first meeting content data, a current agenda topic for the electronic meeting includes performing one or more of speech recognition or text recognition on one or more portions of the first meeting content data for the electronic meeting.

17. An apparatus comprising:

one or more processors; and

one or more non-transitory computer-readable media storing instructions which, when processed by the one or more processors, cause;

receiving, at the apparatus, first meeting content data for an electronic meeting that includes one or more participants;

receiving, by the apparatus, intervention data that was generated by another apparatus by determining a current agenda topic for the electronic meeting based at least in part on the first meeting content data and, based upon the determined current agenda topic for the electronic meeting, determining that the electronic meeting should proceed to another agenda topic, wherein the intervention data is not included in the first meeting content data;

wherein processing, by the apparatus, of the intervention data causes display of an indication that the electronic meeting should proceed to another agenda topic.

18. The apparatus of claim 17, wherein determining, by the another apparatus, based upon the current agenda topic for the electronic meeting, that the electronic meeting should proceed to another agenda topic, includes determining, based upon the current agenda topic for the electronic meeting and one or more of:

a specified schedule for the electronic meeting, a time limit for the current agenda topic has been exceeded, or a current sentiment of at least one participant, from the one or more participants determined by sentiment analysis, that the electronic meeting should proceed to another agenda topic.

19. The apparatus of claim 17, wherein the one or more non-transitory computer-readable media stores additional instructions which, when processed by the one or more processors, cause:

receiving, by the apparatus, second intervention data that indicates that a new electronic meeting should be scheduled for the current agenda topic, and

wherein processing, by the apparatus, of the second intervention data causes a new electronic meeting to be has been scheduled for the current agenda topic.

20. The apparatus of claim 19, wherein the second intervention data is generated by the other apparatus by:

determining based upon sentiment analysis of one or more portions of the first meeting content data for the electronic meeting, a current sentiment of at least one participant from the one or more participants, and

determining, based upon the current sentiment of the at least one participant, from the one or more participants, that a new electronic meeting should be scheduled for the current agenda topic.