System and method to assist building automation system end user based on alarm parameters
First Claim
1. A building automation system (BAS) controller having a plurality of end devices coupled to the BAS controller via a building automation communication network, comprising:
- an alarm processor configured to receive an alarm message comprising one or more alarm parameters to generate an alarm assistance message comprising remediation media and a recipient address; and
an alarm assistance map that associates distinct combinations of one or more alarm parameters with corresponding remediation media and/or corresponding recipient address, wherein the alarm processor generates the alarm assistance message in accordance with the alarm assistance map.
1 Assignment
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Accused Products
Abstract
Disclosed are systems and methods for operating a Building Automation System (BAS) that communicates with end devices via a master-slave token passing network (MSTP), e.g., BACNet, a local operating network (LON), or any other suitable communications protocol to receive alarm messages. The BAC enables a user to rapidly and effectively respond to an alarm by providing an alarm assistance message that provides the user with detailed remediation procedures concerning the current alarm. The nature and content of the alarm assistance message and/or the attachments is determined based upon on a combination of alarm and system parameters, and may be tailored by an administrator to meet local requirements. The alarm assistance message may include one or more remedial or diagnostic attachments, such as a troubleshooting guide, user manual, a video, graphics, or a firmware update, and may include links to external media or cloud-hosted documents.
166 Citations
20 Claims
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1. A building automation system (BAS) controller having a plurality of end devices coupled to the BAS controller via a building automation communication network, comprising:
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an alarm processor configured to receive an alarm message comprising one or more alarm parameters to generate an alarm assistance message comprising remediation media and a recipient address; and an alarm assistance map that associates distinct combinations of one or more alarm parameters with corresponding remediation media and/or corresponding recipient address, wherein the alarm processor generates the alarm assistance message in accordance with the alarm assistance map. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A building automation system (BAS) comprising:
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one or more end devices configured to transmit an alarm message comprising at least one alarm parameter; a building automation network communicatively coupled to the one or more end devices; a BAS controller communicatively coupled to the building automation network, the BAS controller including a processor and a memory storing executable instructions, which, when executed on the processor, cause the BAS controller to; receive, from one of the one or more end devices, an alarm message comprising one or more alarm parameters; identify, from an alarm assistance map that associates distinct combinations of one or more alarm parameters with corresponding remediation media and/or corresponding recipient address, the alarm assistance message in accordance with the alarm assistance map; and transmit the alarm assistance message comprising the identified remediation media to the recipient address. - View Dependent Claims (13, 14, 15, 16)
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17. A method of operating a building automation system (BAS), comprising:
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providing an alarm assistance map that associates distinct combinations of one or more alarm parameters with corresponding remediation media and a corresponding recipient address; receiving, from an end device of a building automation network, an alarm message comprising one or more alarm parameters; identifying, in accordance with the alarm assistance map and the one or more alarm parameters, remediation media and a recipient address corresponding to the alarm message; and transmitting an alarm assistance message to the recipient address, wherein the alarm assistance message includes the identified remediation media. - View Dependent Claims (18, 19, 20)
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Specification