Device management apparatus, device management system, and device management method

• US 10,270,923 B2
• Filed: 06/16/2016
• Issued: 04/23/2019
• Est. Priority Date: 11/04/2011
• Status: Active Grant

• Current Assignee: Ricoh Company Limited
• Original Assignee: Ricoh Company Limited
• Inventors: Hyo, Kiyohiro
• Primary Examiner(s): Tsai, Henry
• Assistant Examiner(s): Phan, Dean
• Application Number:
  US15/184,788
• Publication Number:
  US 20160301816A1
• Time in Patent Office: 1,041 Days
• Field of Search: None
• CPC Class Codes: G06F 11/3048 where the topology of the computing system or computing system component explicitly influences the monitoring activity, e.g. serial, hierarchical systems
• CPC Class Codes: G06F 11/3068 where the reporting involves data format conversion
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: H04L 43/0876 Network utilisation, e.g. volume of load or congestion level
• CPC Class Codes: H04N 1/00344 with a management, maintenance, service or repair apparatus monitoring H04N1/00002
• CPC Class Codes: H04N 1/00832 Recording use, e.g. counting number of pages copied
• CPC Class Codes: H04N 2201/0094 Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception
• CPC Class Codes: H04N 7/15 Conference systems

Abstract

A device management apparatus connected to a plurality of devices via a network includes a collecting unit that receives usage data indicating a status of use of each of the devices from each of the devices and that stores the received usage data in a storage device, and a common data acquiring unit that acquires common data that is common to the devices from the usage data of each of the devices stored in the storage device.

Claims

1. A device management apparatus, comprising:

a network interface to connect a first device and a second device; and

a processor configured to

receive, from the first device, first usage data indicating use of the first device, the first usage data including first specific data specific to a type of the first device, the first specific data having a first format, the first specific data being accumulated in accordance with a usage time of the first device,

receive, from the second device, second usage data indicating use of the second device, the second usage data including second specific data specific to a type of the second specific device, which is different than the type of the first device, the second specific data having a second format which is different from the first format, the second specific data being accumulated in accordance with consumable usage of the second device,

receive, from a user interface, one or more parameters to be used for conversion of the first specific data included in the first usage data which has been received to first converted usage data, the first converted usage data having the second format of the second specific data and conversion of the second specific data included in the second usage data which has been received to second converted usage data, the second converted usage data having the first format of the first specific data,

convert the first specific data included in the received first usage data to the first converted usage data in accordance with the one or more parameters for conversion which have been received,

convert the second specific data included in the received second usage data to the second converted usage data in accordance with the one or more parameters for conversion which have been received, and

generate report data based on at least one of (i) the second specific data included in the received second usage data and the first converted usage data, the first converted usage data having been converted from the first specific data, and (ii) the first specific data included in the received first usage data and the second converted usage data, the second converted usage data having been converted from the second specific data.

2. The device management apparatus claimed in claim 1, wherein:

an output format of the first device is different from an output format of the second device.

3. The device management apparatus claimed in claim 2, wherein:

the first usage data corresponds to an outputting in the output format of the first device, and

the second usage data corresponds to an outputting in the output format of the second device.

4. The device management apparatus claimed in claim 1, wherein the first device is a printing device and, the second device is one of a projector or a television conference terminal, and a media board.

5. The device management apparatus claimed in claim 4, wherein the first specific data is a number of output sheets of the first device and the second specific data is a total operating time of the second device, wherein the generation of the first converted usage data includes converting the number of output sheets to a value in a format of a number of output sheets a total operating time, and the generation of the second converted usage data includes converting the total operating time of the second device to a value in a format of a number of output sheets.

6. A device management method, comprising:

sending, to a device management apparatus from a first device, first usage data indicating a usage time of the first device, the first usage data including first specific data specific to a type of the first device, the first specific data having a first format, the first specific data being accumulated in accordance with usage of the first device,

sending, to the device management apparatus from a second device, second usage data indicating use of the second device, the second usage data including second specific data specific to a type of the second specific device, which is different than the type of the first device, the second specific data being accumulated in accordance with consumable usage of the second device, the second specific data having a second format which is different from the first format; and

receiving report data from the device management apparatus, the report data have been generated by the device management apparatus based on one of (i) the second specific data included in the received second usage data and first converted usage data, the first converted usage data having been converted from the first specific data, to have the second format of the second specific data, by the device management apparatus in accordance with one or more parameters for conversion which have been received from a user interface, and (ii) the first specific data included in the received first usage data and second converted usage data, the second converted usage data having been converted from the second specific data, to have the first format of the first specific data, by the device management apparatus in accordance with the one or more parameters for conversion the second converted usage data having the first format of the first specific data.

7. The device management method claimed in claim 6, wherein:

an output format of the first device is different from an output format of the second device.

8. The device management method claimed in claim 7, wherein:

the first usage data corresponds to an outputting in the output format of the first device, and

the second usage data corresponds to an outputting in the output format of the second device.

9. The device management method claimed in claim 6, wherein the first device is a printing device and, the second device is one of a projector or a television conference terminal, and a media board.

10. The device management method claimed in claim 9, wherein the first specific data is a number of output sheets of the first device and the second specific data is a total operating time of the second device, wherein the generation of the first converted usage data includes converting the number of output sheets to a value in a format of a number of output sheets a total operating time, and the generation of the second converted usage data includes converting the total operating time of the second device to a value in a format of a number of output sheets.

11. A device management system, comprising:

a device management apparatus;

a first device configured to send first usage data indicating use of the first device to the device management apparatus, the first usage data including first specific data specific to a type of the first device, the first specific data having a first format, the first specific data being accumulated in accordance with a usage time of the first device; and

a second device configured to send second usage data indicating use of the second device to the device management apparatus, the second usage data including second specific data specific to a type of the second specific device, which is different than the type of the first device, the second specific data having a second format which is different from the first format, the second specific data being accumulated in accordance with consumable usage of the second device,

wherein the device management apparatus includes;

a network interface to connect the first device and the second device, and

a processor configured to

receive, from a user interface, one or more parameters to be used for conversion of the first specific data included in the first usage data which has been received to first converted usage data, the first converted usage data having the second format of the second specific data and conversion of the second specific data included in the second usage data which has been received to second converted usage data, the second converted usage data having the first format of the first specific data,

convert the first specific data included in the received first usage data to the first converted usage data in accordance with the one or more parameters for conversion which have been received,

convert the second specific data included in the received second usage data to the second converted usage data in accordance with the one or more parameters for conversion which have been received, and

generate report data based on at least one of (i) the second specific data included in the received second usage data and the first converted usage data, the first converted usage data having been converted from the first specific data, and (ii) the first specific data included in the received first usage data and the second converted usage data, the second converted usage data having been converted from the second specific data.

12. The device management system claimed in claim 11, wherein:

an output format of the first device is different from an output format of the second device.

13. The device management system claimed in claim 12, wherein:

the first usage data corresponds to an outputting in the output format of the first device, and

the second usage data corresponds to an outputting in the output format of the second device.

14. The device management system claimed in claim 11, wherein the first device is a printing device and, the second device is one of a projector or a television conference terminal, and a media board.

15. The device management system claimed in claim 14, wherein the first specific data is a number of output sheets of the first device and the second specific data is a total operating time of the second device, wherein the generation of the first converted usage data includes converting the number of output sheets to a value in a format of a number of output sheets a total operating time, and the generation of the second converted usage data includes converting the total operating time of the second device to a value in a format of a number of output sheets.