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Augmented conversational understanding agent to identify conversation context between two humans and taking an agent action thereof

  • US 10,296,587 B2
  • Filed: 06/12/2017
  • Issued: 05/21/2019
  • Est. Priority Date: 03/31/2011
  • Status: Active Grant
First Claim
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1. A method for providing an augmented conversational understanding agent, comprising:

  • receiving, on a computing device, at least one natural language phrase from a human user, wherein the at least one natural language phrase is from a conversation between the human user and at least one second human user;

    identifying, by the computing device, a context associated with the received at least one natural language phrase, the context being identified by the computing device applying an understanding model to determine whether one or more parameters are included in the received at least one natural language phrase;

    performing, by the computing device, an implicitly requested agent action associated with the identified context according to the received at least one natural language phrase, wherein the agent action comprises an action suggestion offered without being an active participant in the conversation; and

    displaying, by the computing device, a result associated with performing the agent action.

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