Apparatus and method to determine a setting item causing an incident based on action records therefor
First Claim
1. A non-transitory, computer-readable recording medium having stored therein a program for causing a computer to execute a process comprising:
- for each of setting files, obtaining, from a plurality of first action records, an occurrence count value that is associated with the each first action record and indicates a number of occurrences of a setting-item name identifying each of setting items of the each setting file, in association with a sequence number assigned to the each first action record, each of the plurality of first action records recording an action that is taken in response to a first incident occurring in an apparatus; and
when there exists a first setting file for which an occurrence pattern generated based on a sequence of occurrence count values that are each associated with different one of the sequence numbers assigned to the plurality of first action records for the first incident is similar to a model pattern that is in advance obtained from a plurality of second action records for second incidents occurring due to a setting error of a setting value that is set to the first setting file, storing the first setting file in association with identification information of the first incident.
1 Assignment
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Accused Products
Abstract
For each setting-file, an apparatus obtains, from first action-records, an occurrence-count value that is associated with the each first action-record and indicates a number of occurrences of a setting-item name identifying each setting-item for the each setting-file, in association with a sequence number assigned to the each first action-record, where each first action-record records an action that is taken in response to a first-incident. When there exists a first setting-file for which an occurrence-pattern generated based on a sequence of occurrence-count values that are each associated with different one of the sequence numbers assigned to the first action-records is similar to a model pattern that is in advance obtained from second action-records for second-incidents occurring due to a setting error of a setting-value that is set to the first setting file, the apparatus stores the first setting-file in association with an identifier identifying the first-incident.
13 Citations
17 Claims
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1. A non-transitory, computer-readable recording medium having stored therein a program for causing a computer to execute a process comprising:
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for each of setting files, obtaining, from a plurality of first action records, an occurrence count value that is associated with the each first action record and indicates a number of occurrences of a setting-item name identifying each of setting items of the each setting file, in association with a sequence number assigned to the each first action record, each of the plurality of first action records recording an action that is taken in response to a first incident occurring in an apparatus; and when there exists a first setting file for which an occurrence pattern generated based on a sequence of occurrence count values that are each associated with different one of the sequence numbers assigned to the plurality of first action records for the first incident is similar to a model pattern that is in advance obtained from a plurality of second action records for second incidents occurring due to a setting error of a setting value that is set to the first setting file, storing the first setting file in association with identification information of the first incident. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method comprising:
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for each of setting files, obtaining, from a plurality of first action records, an occurrence count value that is associated with the each first action record and indicates a number of occurrences of a setting-item name identifying each of setting items of the each setting file, in association with a sequence number assigned to the each first action record, each of the plurality of first action records recording an action that is taken in response to a first incident occurring in an apparatus; and when there exists a first setting file for which an occurrence pattern generated based on a sequence of occurrence count values that are each associated with different one of the sequence numbers assigned to the plurality of first action records for the first incident is similar to a model pattern that is in advance obtained from a plurality of second action records for second incidents occurring due to a setting error of a setting value that is set to the first setting file, storing the first setting file in association with identification information of the first incident. - View Dependent Claims (13, 14)
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15. An apparatus comprising:
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a memory; and a processor coupled to the memory and configured to; for each of setting files, obtain, from a plurality of first action records, an occurrence count value that is associated with the each first action record and indicates a number of occurrences of a setting-item name identifying each of setting items of the each setting file, in association with a sequence number assigned to the each first action record, each of the plurality of first action records recording an action that is taken in response to a first incident occurring in another apparatus, and when there exists a first setting file for which an occurrence pattern generated based on a sequence of occurrence count values that are each associated with different one of the sequence numbers assigned to the plurality of first action records for the first incident is similar to a model pattern that is in advance obtained from a plurality of second action records for second incidents occurring due to a setting error of a setting value that is set to the first setting file, store the first setting file in association with identification information of the first incident. - View Dependent Claims (16, 17)
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Specification