Agency business planning tool

• US 10,339,486 B1
• Filed: 09/04/2013
• Issued: 07/02/2019
• Est. Priority Date: 09/04/2013
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Price, Mark, Zic, Dennis
• Primary Examiner(s): Gills, Kurtis
• Application Number:
  US14/017,714
• Time in Patent Office: 2,127 Days
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis

Abstract

Methods and apparatuses allow an insurance agency to track their current performance in managing existing customers and bringing in new customers. A tool may obtain information from a user regarding characteristics of the user'"'"'s agency and/or agency goals. The tool may use this information to determine an agency'"'"'s business efficiency. The tool may also provide advice regarding marketing spending and/or additional human resources needed. The tool may benchmark an insurance agency against other agencies in the market. The tool may also display how generated leads are converted to new business and/or income for an agency.

Claims

1. A non-transitory computer-readable medium comprising computer-executable instructions stored thereon that when executed by a processor, cause the processor to perform steps comprising:

generating an electronic, interactive roadmap interface comprising a plurality of selectable tabs, each of the tabs corresponding to a different step in an agency planning process;

receiving a selection of a first tab of the selectable tabs;

in response to the selection of the first tab, generating a first user input display comprising a plurality of interactive fields;

receiving user input in one or more of the interactive fields;

populating at least one field in a second user input display different from the first user input display, by obtaining the received user input from the one or more of the interactive fields of the first user input display; and

determining a plurality of agency planning attributes based on the user input in the one or more of the interactive fields, the determining including;

(a) calculating a total number of leads generated by an agency based on user input received in one or more interactive fields of a second tab;

(b) determining a total producer capacity, wherein the determining takes into account a monthly capacity per producer and a total number of producers based on the user input receive in the interactive fields of the first and second tabs;

(c) determining a maximum number of leads, of the total number of leads generated, the agency is able to pursue by;

comparing the total number of leads generated to the total producer capacity;

responsive to determining that the total number of leads generated is greater than the total producer capacity, determining the maximum number of leads to be the total producer capacity; and

responsive to determining that the total number of leads is not greater than the total producer capacity, determining the maximum number of leads to be the total number of leads generated by the agency; and

(d) calculating and displaying a new business commission in at least one field of a second user display, the new business commission indicating a commission earned based on the maximum number of leads and a plurality of conversion factors, wherein the conversion factors comprise a quote ratio, a close ratio, average items per policy, average premiums per policy and a commission rate.

2. The non-transitory computer-readable medium of claim 1, wherein the monthly capacity per producer is calculated by adding the agency'"'"'s P&

C capacity with the impact of administrative staff minus the impact of the agency'"'"'s brokered products.

3. The non-transitory computer-readable medium of claim 1, wherein the total number of leads generated by the agency comprises externally generated leads and internally generated leads.

4. The non-transitory computer-readable medium of claim 1, wherein the total producer capacity is calculated by multiplying the monthly capacity per producer by the number of producers.

5. The non-transitory computer-readable medium of claim 1, further comprising computer-executable instructions that when executed by the processor, cause the processor to further perform steps comprising:

multiplying the maximum number of leads the agency is able to pursue times the quote ratio to determine the number of serious quotes;

then multiplying the number of serious quotes times the close ratio to determine the number of policies;

then multiplying the number of policies times the average items per policy to determine the number of new items;

then multiplying the number of new items times the premium per item to determine the new written premium;

then multiplying the new written premium times the commission rate to determine the new business commission earned.

6. The non-transitory computer-readable medium of claim 1, further comprising computer-executable instructions that when executed by the processor, cause the processor to further perform steps comprising:

benchmarking agency data against other similar agencies.

7. The non-transitory computer-readable medium of claim 1, further comprising computer-executable instructions that when executed by the processor, cause the processor to further perform steps comprising:

displaying a progress tracker configured to track completion of each of the plurality of tabs.

8. The non-transitory computer-readable medium of claim 1, further comprising computer-executable instructions that when executed by the processor, cause the processor to further perform steps comprising:

providing questions about the agency regarding agent resource commitment, book descriptors, product offering, compensation, staffing, expenses, agency owner tasks, and wages, wherein answers to the questions may be provided by a user or obtained automatically from agency data.

9. The non-transitory computer-readable medium of claim 1, further comprising computer-executable instructions that when executed by the processor, cause the processor to further perform steps comprising:

optimizing resources by displaying how changes in certain aspects of the agency'"'"'s business development affects other aspects of the agency'"'"'s business development.

10. A method comprising:

generating, by a processor, an electronic, interactive roadmap interface comprising a plurality of selectable tabs, each of the tabs corresponding to a different step in an agency planning process;

receiving, by the processor, a selection of a first tab of the selectable tabs;

in response to the selection of the first tab, generating a first user input display comprising a plurality of interactive fields;

receiving, by the processor, user input in one or more of the interactive fields;

populating, by the processor, at least one field in a second user input display different from the first user input display, by obtaining the received user input from the one or more of the interactive fields of the first user input display; and

determining, by the processor, a plurality of agency planning attributes based on the user input in the one or more of the interactive fields, the determining including;

(a) calculating, by the processor, a total number of leads generated by an agency based on user input received in one or more interactive fields of a second tab;

(b) determining, by the processor, a total producer capacity, wherein the determining takes into account a monthly capacity per producer and a total number of producers based on the user input receive in the interactive fields of the first and second tabs;

(c) determining, by the processor, a maximum number of leads, of the total number of leads generated, the agency is able to pursue by;

comparing the total number of leads generated to the total producer capacity;

responsive to determining that the total number of leads generated is greater than the total producer capacity, determining the maximum number of leads to be the total producer capacity; and

responsive to determining that the total number of leads is not greater than the total producer capacity, determining the maximum number of leads to be the total number of leads generated by the agency; and

(d) calculating and displaying, by the processor, a new business commission in at least one field of a second user display, the new business commission indicating a commission earned based on the maximum number of leads and a plurality of conversion factors, wherein the conversion factors comprise at least one of a quote ratio, a close ratio, average items per policy, average premiums per policy and a commission rate.

11. The method of claim 10, wherein the monthly capacity per producer is calculated by adding the agency'"'"'s P&

C capacity with the impact of administrative staff minus the impact of the agency'"'"'s brokered products.

12. The method of claim 10, further comprising multiplying, at the processor, the maximum number of leads the agency is able to pursue times the quote ratio to determine the number of serious quotes;

then multiplying, at the processor, the number of serious quotes times the close ratio to determine the number of policies;

then multiplying, at the processor, the number of policies times the average items per policy to determine the number of new items;

then multiplying, at the processor, the number of new items times the premium per item to determine the new written premium;

then multiplying, at the processor, the new written premium times the commission rate to determine the new business commission earned.

13. The method of claim 10, further comprising displaying a roadmap that allows a user to view an agency'"'"'s assessment and goals, the agency'"'"'s current trajectory, methods for the agency to optimize resources and analyze investment opportunities.

14. The method of claim 10, further comprising providing questions about the agency regarding agent resource commitment, book descriptors, product offering, compensation, staffing, expenses, agency owner tasks, and wages, wherein answers to the questions may be provided by a user or obtained automatically from agency data.

15. An apparatus comprising:

a display;

a processor; and

memory storing computer readable instructions that, when executed by the processor, cause the apparatus to perform;

generating an electronic, interactive roadmap interface comprising a plurality of selectable tabs, each of the tabs corresponding to a different step in an agency planning process;

receiving a selection of a first tab of the selectable tabs;

in response to the selection of the first tab, generating a first user input display comprising a plurality of interactive fields;

receiving user input in one or more of the interactive fields;

populating at least one field in a second user input display different from the first user input display, by obtaining the received user input from the one or more of the interactive fields of the first user input display; and

determining a plurality of agency planning attributes based on the user input in the one or more of the interactive fields, the determining including;

(a) a lead counting module calculating a total number of leads generated by an agency based on user input received in one or more interactive fields of a second tab;

(b) a producer capacity module calculating a total producer capacity based on a monthly capacity per producer and a total number of producers based on the user input receive in the interactive fields of the first and second tabs;

(c) a utilization module determining a maximum number of leads, of the total number of leads generated, the agency is able to pursue by;

comparing the total number of leads generated to the total producer capacity;

responsive to determining that the total number of leads generated is greater than the total producer capacity, determining the maximum number of leads to be the total producer capacity; and

responsive to determining that the total number of leads is not greater than the total producer capacity, determining the maximum number of leads to be the total number of leads generated by the agency; and

(d) a commission module calculate and cause a display of a new business commission in at least one field of a second user display, the new business commission indicating a commission earned based on the maximum number of leads the agency is able to pursue and a plurality of conversion factors, wherein the conversion factors, comprise a quote ratio, a close ratio, average items per policy, average premiums per policy and a commission rate.

16. The apparatus of claim 15, wherein the monthly capacity per producer is calculated by adding the agency'"'"'s P&

C capacity with the impact of administrative staff minus the impact of the agency'"'"'s brokered products.

17. The apparatus of claim 15, wherein the commission module multiplies the maximum number of leads the agency is able to pursue times the quote ratio to determine the number of serious quotes;

then multiplies the number of serious quotes times the close ratio to determine the number of policies;

then the commission module multiplies the number of policies times the average items per policy to determine the number of new items;

then the commission module multiplies the number of new items times the premium per item to determine the new written premium;

then the commission module multiplies the new written premium times the commission rate to determine the new business commission earned.

18. The apparatus of claim 15, wherein the processor provides questions about the agency regarding agent resource commitment, book descriptors, product offering, compensation, staffing, expenses, agency owner tasks, and wages, wherein answers to the questions may be provided by a user or obtained automatically from agency data.