Service robot assessment and operation
First Claim
1. An electronic device, comprising:
- a data repository;
a microprocessor;
a network interface connecting the microprocessor to a network; and
wherein the microprocessor;
receives, via an interface of the electronic device, a work item requiring a physical act at a service location;
performs an assessment of a robot, the assessment determining a capability to perform an operation required to resolve the work item and wherein the assessment further comprises an evaluation operation and monitoring, by the microprocessor, the compliance to determine whether the robot performed the evaluation operation as expected;
selects a resolution in accordance with the capability, wherein the resolution addresses the work item;
provisions, via the network, the robot with the resolution; and
signals the robot to execute the resolution.
14 Assignments
0 Petitions
Accused Products
Abstract
A customer service robot may be selected, or configured, to address a particular work item. Robots may comprise different functionality due to absent software or hardware or due to existent but worn or non-compliant components. A particular work item may have several means of resolution. A particular resolution path is selected in accord with the ability of a robot. Should no path exist, the robot may be transformed by the addition or installation of hardware and/or software to provide the absent functionality. Resolution paths may also be weighted based on the level of success provided by prior resolution paths and/or the requirement for human involvement. Accordingly, a resolution path may be provided that balances robot capability with the likelihood of success and an appropriate level of human involvement.
43 Citations
20 Claims
-
1. An electronic device, comprising:
-
a data repository; a microprocessor; a network interface connecting the microprocessor to a network; and wherein the microprocessor; receives, via an interface of the electronic device, a work item requiring a physical act at a service location; performs an assessment of a robot, the assessment determining a capability to perform an operation required to resolve the work item and wherein the assessment further comprises an evaluation operation and monitoring, by the microprocessor, the compliance to determine whether the robot performed the evaluation operation as expected; selects a resolution in accordance with the capability, wherein the resolution addresses the work item; provisions, via the network, the robot with the resolution; and signals the robot to execute the resolution. - View Dependent Claims (2, 3, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20)
-
-
4. A robot, comprising:
-
a data repository; a microprocessor; a user interface; and wherein the microprocessor; receives, via the user interface, a work item requiring a physical act at a service location; performs an assessment of a robot, the assessment determining a capability to perform an operation required to resolve the work item and wherein the assessment further comprises an evaluation operation and monitoring, by the microprocessor, the compliance to determine whether the robot performed the evaluation operation as expected; accesses, from the data repository, a plurality of resolutions addressing the work item; selects one of the plurality of resolutions in accordance with the capability; provisions the robot with the resolution; and signals the robot to execute the resolution. - View Dependent Claims (5, 6, 7)
-
-
8. A system, comprising:
-
a data repository; a microprocessor; a network interface connecting the microprocessor to a communication network; and the microprocessor; receives, via the network interface, a work item requiring a physical act at a service location; performs an assessment of a robot, the assessment determining a capability to perform an operation required to resolve the work item and wherein the assessment further comprises an evaluation operation and monitoring, by the microprocessor, the compliance to determine whether the robot performed the evaluation operation as expected; selects a resolution in accordance with the capability, wherein the resolution addresses the work item; provisions the robot with the resolution; and signals the robot to execute the resolution.
-
Specification